Lobby Bar & Grill at the Brown Hotel

Review summary

1. R

   Russell

   Louisville

   6 reviews

   5.0

   6 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Several years since last visit and will be back sooner this time
   

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2. S

   Stacey

   Raleigh

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Hot Brown is sooo worth it. Also had the salad with salmon which was excellent!
   

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3. D

   Darla

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were sat quickly, served quickly, great dinner and drinks, we were able to sit and chat. Lovely evening
   

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4. B

   Barry

   VIP

   Cleveland

   8 reviews

   5.0

   8 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bartender helped my wife understand difference between bourbon and rye. Waiter did a nice job
   

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5. F

   Fred

   Louisville

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   This was not our best experience at the Brown Hotel. We had to ask for plates for our bread, spoons for our soup, and a knife for my steak. The soup tasted great but we both found many hard pieces of bay leaves in it. When my filet arrived it was barely warm, beyond the medium rare I requested, and over salted. I had requested a Merlot to go with my steak but it never arrived, even after reminding a server that we had ordered it. They did discount our tab because we were “celebrating an anniversary” (not because of the poor service and food issues), but I seriously doubt we will ever go back.
   

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6. B

   Barbara

   Louisville

   13 reviews

   5.0

   13 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is a tradition for the 6 of us to come at Christmas time!! We love everything about the Brown. We will see you next year for sure!!
   

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7. T

   Thomas

   VIP

   Louisville

   127 reviews

   4.0

   127 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   High level of noise and activity in bar area where seated. Unfortunately the service was less timely due to crowded bar the number of people celebrating holidays and Louisville Orchestra at Palace. Entrees were tasty but food was barely warm when served. Difficult to get servers attention.
   

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8. J

   Jason

   Washington DC

   26 reviews

   5.0

   26 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience during the Christmas season. The Hot Brown was amazing and the brussel sprouts were the best I’ve ever had. And what an incredible and historic hotel. Loved just sitting and enjoying this space. PS - I love to people watch and have to acknowledge the adorable grandma, daughter, and granddaughter all in matching red pea coats enjoying what looked like a special evening together.
   

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9. d

   david

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Servers were really good. We appreciated how friendly they all were.
   

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10. B

    Blaine

    Louisville

    1 review

    1.0

    1 review

    Dined on December 7, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 4

    The service was terrible. The waiter, Matthew, was very pleasant but due to overload or something was very slow. It took and hour to get iced tea and bread. Had to ask for and then another wait for refills. Water glass was never refilled. One meat entree was overcooked and tough and flavorless. The other was undercooked. The value of the meals were totally over priced, even allowing for inflation. We spoke with manager who was apologetic and blamed a grill issue HAH. We were celebrating our anniversary and were offered a complimentary dessert which we waited for 30 minutes for and left before it arrived. We were there almost two hours for a meal that should have taken an hour at the most. We have celebrated at the Brown before but not likely to return. A total waste of time and money.
    

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