Lobby Lounge at Shangri-La, Toronto

Review summary

1. M

   Mary

   Toronto

   9 reviews

   vip
   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely attention to customer service. Relaxing atmosphere.
   

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2. J

   Joanne

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service..pianist Christian provided wonderful music. Victoria was an excellent friendly knowledgeable server.
   

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3. C

   Cathy

   Toronto

   6 reviews

   vip
   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   A beautiful Nutcracker Tea was the perfect way for us to celebrate a very special occasion. The food was elegant, charming and delightfully delicious. This is a unique tea that follows the pattern of a traditional Afternoon Tea in the British style, but one that is delicately and artfully infused with Asian favours. All of this is served in a setting that is contemporarily stylish with an understated elegance. It is always a privilege to hear the wonderful Fazioli piano being played beneath the gorgeous chandelier. The chef was incredibly kind in preparing 2 substitute items to accommodate a very serious food allergy. If I could change anything, it would be the actual tea. For an event of this magnitude, fresh tea rather than bagged tea should be brewed and boiling water must be used. Sadly, our tea arrived only lukewarm. It is also impossible to revive a teabag with more not-hot-enough water (which we had to ask for and which took forever to arrive). Surely, at this pricepoint an additional bag could have been spared. I must admit that our service was very, very minimal. 45 minutes after we had finished every crumb and every sip, my partner finally went in search of someone to bring our bill. We were very happy to linger, truly, but that was quite a long bit of lingering, even in the lovely, lovely setting. We do look forward to another tea in the future.
   

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4. y

   yaru

   Toronto

   1 review

   4.0

   1 review

   Dined on November 22, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The afternoon tea quality is good. But plenty of people there and a little bit crowded I think. But the environment is nice and overall is good.
   

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5. R

   Robin

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing birthday experience at the Shangra-la with excellent food and service. We were even gifted tickets to the Nutcracker ballet. So thoughtful.
   

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6. S

   Stephen

   London

   6 reviews

   5.0

   6 reviews

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Champagne and truffle fries by the fire in this inviting lobby. The perfect way to wrap up an afternoon at the ballet.
   

   Lobby Lounge at Shangri-La, TorontoResponded 6 days ago

   Dear Stephen, Thank you for your amazing feedback! We are truly pleased that you decided to join us after a whimsical afternoon at the ballet. Our fireplace at The Lobby Lounge certainly makes for a warm and inviting atmosphere during this season. It was a delight having you as our guest, and we look forward to welcoming you back very soon! Warm regards, Director of Restaurants & Bar
   

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7. S

   Sam

   Ottawa

   1 review

   4.0

   1 review

   Dined on November 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great experience! Our party thought it was a lot of sweets. We would have preferred a better balance of savoury. The service was excellent.
   

   Lobby Lounge at Shangri-La, TorontoResponded on November 17, 2024

   Dear Sam, Thank you for taking the time to share your valued feedback. We are overjoyed to know that you joined us for our new Nutcracker Afternoon Tea and had a great experience! We truly appreciate your kind words, alongside your comments on where our menu requires some attention. It was our pleasure to have you as our guests, and we look forward to hosting you for more special occasions in the future! Warm regards, Director of Restaurants & Bar
   

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8. R

   Reema

   Turkey

   1 review

   5.0

   1 review

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible attention to detail! I really appreciate the efforts you went through to cater for a halal meal. Genuinely appreciate that, and the impeccable service your staff gave, especially Kadijah (sp?) I will definitely come back to celebrate another occasion. Also, loved the ambience of the lounge, from the fragrance that greets you as you walk in, the live piano music and the friendly and welcoming staff!
   

   Lobby Lounge at Shangri-La, TorontoResponded on November 6, 2024

   Dear Reema, Thank you for taking the time to share your outstanding feedback! We are elated to hear that you chose to join us in celebration of such a special occassion. Our team works hard to provide detail oriented and curate experiences to each of our guests needs, thus, we truly appreciate your kind words. It is certainly our staff that make the difference in the experiences we offer, and are grateful that you highlighted Khadija for her impeccable service. It was a pleasure having you as our guests and we look forward to welcoming you back, to enjoy more live entertainment and unique dining experience, very soon! Sincerely, Director of Restaurants & Bar
   

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9. L

   Lexy

   Toronto

   18 reviews

   vip
   4.0

   18 reviews

   Dined on October 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   The Shangri-La is a beautiful hotel/residence in Toronto. The service was fantastic, gracious servers who are very knowledgeable. Sitting on a couch with a table that’s of a lower height is something we didn’t enjoy/ have never experience for a high tea before. The pianist was lovely but only played for roughly 15 minutes. Our server was fantastic, the poor woman had to lunge each time she served us. While the food was fantastic $300+ for high tea is steep in comparison to other high teas such as the King Edward. I would recommend trying this once but it sue to the price it wouldn’t be a repeat, it’s also unfortunate you can’t purchase their decadent teas.
   

   Lobby Lounge at Shangri-La, TorontoResponded on October 30, 2024

   Dear Lexy, Thank you very much for taking a moment to share your feedback. We are truly appreciative that you chose to join us for afternoon tea for such a special occassion. We are pleased to know that you enjoyed the ambiance and shall be sharing your kind words to our team regarding their knowledgeable and fantastic service. It is troubling to learn that we did not meet your expectations, as it is our goal to curate memorable experiences for each of our guests. However, without your comments we would not be able to improve our services, thus, rest assured we are looking into the areas that require attention. I am keen on connecting with you further so we may investigate your concerns in further detail. Warm regards, Director of Restaurants & Bar
   

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10. K

    Katherine

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on October 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I recently had the pleasure of indulging in the high tea experience at Shangri-La, and it was nothing short of exquisite. From the moment I stepped into the elegant setting, I was enveloped in an atmosphere of sophistication and warmth. The service was impeccable—attentive without being intrusive. Our server was knowledgeable about the tea selection and made thoughtful recommendations based on our preferences. The presentation of the high tea itself was a work of art; each tier of the stand was beautifully arranged with a delightful assortment of finger sandwiches, scones, and pastries. The highlight was undoubtedly the selection of pastries, each offering a unique flavor and a feast for the eyes. The tea selection was extensive, featuring both classic and unique blends. I opted for a floral tea that was fragrant and refreshing, perfectly complementing the sweet and savory treats. Overall, the high tea at Shangri-La is a delightful escape, ideal for celebrating special occasions or simply enjoying a luxurious afternoon. I can’t recommend it highly enough—it's an experience that lingers long after the last sip! I will be coming back 10000%
    

    Lobby Lounge at Shangri-La, TorontoResponded on October 27, 2024

    Dear Ms. Katherine, Thank you so much for taking the time to share about your recent visit to The Lobby Lounge! It is so heartwarming to learn about your afternoon tea experience with us, we are trully thrilled that you enjoyed our current fall menu. We put a lot of work into creating an inviting yet elegant atmosphere, and so are very pleased that you enjoyed your dining experience. We are delighted that you plan on joining us again, and that we were able to be a part of celebrating with you for such an important and special ocassion. It was a pleasure hosting you and your guests, and we look forward to welcoming you back in the near future. Warm regards, Director of Restaurants & Bar
    

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