Lombardi Cucina Italiana - Houston

Review summary

1. S

   Stacy

   Houston

   23 reviews

   vip
   3.0

   23 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   The service at lunch was sooooo slow. And the restaurant was only about 50% full. Our waitress was okay. There were 4 in our party and we all ordered the business 3 course lunch. The salads came out quickly but the entrees took forever. Our waitress never said anything about the long delay and she wasn’t accommodating when we asked for no sauce on the salmon “no, not possible” and asked to order a side of pasta to go with entree or swap out potatoes for pasta “no, not possible”.
   

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2. A

   Annie

   New York City

   6 reviews

   vip
   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I came to Lombardi for the first time last night and loved it! The eggplant appetizer was so good and different. The spicy rigatoni was chefs kiss and I loved the braised lamb ravioli. For dessert, we got the pistachio tiramisu and it was delicious. Would definitely come here again!
   

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3. S

   Stella

   Houston

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional service. Food was excellent. Will definitely be back.
   

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4. R

   Reece

   Houston

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Dante was top notch - Can’t wait to go back
   

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5. T

   Tiffany

   Houston

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Ambiance gives grown and sexy. Great place for date night or night out with the girl’s. Prices are reasonable seating is very comfortable food was delicious. Upscale without being snobbish. Loved the experience
   

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6. A

   Ana

   Houston

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 4

   I am writing to express my disappointment with the service we received during our recent visit to your establishment. While we ultimately enjoyed the food and appreciated the efforts of one of your managers, Angelo, the treatment we experienced upon arrival and throughout our initial interactions was unacceptable, especially for a high-end restaurant. Our reservations were for 8:00 PM, but we were not seated until 8:45 PM without any reasonable explanation and told us reservations didn’t mean we would get seated at that time. And ruined our surprise dinner for my friend. Adding to our frustration, one manager not only refused to allow us to sit because one of our friends was wearing scrubs (despite not staying for the meal), but also raised their voice at us, creating an unnecessarily hostile and embarrassing scene. The female hostesses further exacerbated the situation with unwelcoming attitudes, leaving us feeling disrespected and unwelcome. Angelo’s efforts to de-escalate the situation were commendable. He went out of his way to check in on us multiple times and even provided a complimentary bottle of champagne, which helped to salvage what was an otherwise upsetting experience. Angelo informed us that the initial manager would apologize for their behavior, but unfortunately, the damage had already been done. It is deeply disappointing that our experience at such a reputable establishment began with such poor treatment and delays. While the food was excellent and Angelo’s professionalism was greatly appreciated, the initial service left a lasting negative impression. I hope this feedback will be taken seriously and used to improve staff training and customer service standards. Guests should feel welcomed and valued from the moment they arrive, and incidents like this should not occur, particularly at a restaurant of your caliber. Thank you for your attention to this matter. I look forward to your response.
   

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7. M

   Michael

   Houston

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food & service was excellent as always. I always enjoy the atmosphere and dishes they serve and every time we have out of town guests, we always bring them to enjoy a memorable meal
   

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8. OT

   OpenTable Diner

   Houston

   1 review

   2.0

   1 review

   Dined on December 1, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   We’ve always had great experiences here; however, this time, the food and service were lackluster at best.
   

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9. s

   shaniquo

   Cancun

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food. Exceptional customer service. Staff was nice. Restaurant is beautiful and clean! Will be back soon.
   

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10. S

    Sean

    Houston

    7 reviews

    vip
    2.0

    7 reviews

    Dined on November 30, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 4

    We have been here before and really enjoyed the experience. This time was completely different. Our service was extremely slow and not very focused. The food was good but nothing ruins an experience more than when your server isn’t concerned about the experience you are having.
    

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