LONDON SECRET GARDEN BY UMAMI

Review summary

1. G

   Guy

   VIP

   Tokyo

   3 reviews

   1.0

   3 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   The food was awful. It felt like a cheap hotel restaurant, there were people being loud and rolling dice on the table next to me, and the service was friendly but clearly inexperienced. The edamame were fine, the rest, not. The snack, starter, and main came out all at once. The shrimp on my main were dry, rubbery, and tasteless, as was the rest of the dish. I doubt they actually cook anything in the kitchen, they likely just pop mass-produced frozen food into the microwave. It was one of the worst meals of my life.
   

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2. S

   Sandra

   London

   3 reviews

   2.0

   3 reviews

   Dined on February 15, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Nothing particularly special. One positive aspect was the level of privacy, which made for a comfortable dining experience. However, the lack of music made the atmosphere feel a bit dull. The food, unfortunately, was underwhelming. The starters were just okay, but the mains were disappointing—especially the chicken, which was not great quality. The desserts were enjoyable. Service-wise, the staff was genuinely kind and attentive, which was appreciated. Overall, despite the good service and desserts, the food quality and atmosphere left much to be desired. I wouldn’t recommend.
   

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3. A

   Amanda

   London

   3 reviews

   3.0

   3 reviews

   Dined on February 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   The service was a bit rushed and the starter “Boom Boom Chicken” was very dry, very disappointing, mains were good, Eton Mess was kid meal size, we didn’t feel like we had a unique experience, asked for lamps, still waiting, it was ok but overall it was maybe a two star service at best.
   

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4. G

   Germana

   London

   1 review

   5.0

   1 review

   Dined on February 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great early Valentine celebration. Staff tried their best our waiter in particular. Would recommend to add one more to avoid them to run and rush to serve everyone Overall we had a great time.
   

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5. J

   James

   Oxford

   1 review

   3.0

   1 review

   Dined on February 13, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Service was pretty slow for drinks and they were overpriced (£9 for an ale). Food was decent.
   

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6. S

   Senal

   London

   2 reviews

   5.0

   2 reviews

   Dined on February 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fabulous experience in the dome! They made it really special for us for our anniversary! Chris took care of us with an amazing and professional service throughout our dinner! The food was delicious but portion size could be better for the starters. Mains were amazing! The highlight was the dessert coconut pannacotta ! Loved everything about the evening
   

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7. N

   Nuno

   London

   1 review

   5.0

   1 review

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely birthday dinner, we ate outside on the pods and it was lovely. The staff and the food were fantastic. Thank you!
   

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8. L

   Lisa

   West Sussex

   1 review

   5.0

   1 review

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I booked a dome for my husbands birthday whilst we was in london, the garden is lovely and they had decorated the dome with flowers, ballons and lights, it looked wonderful. We picked the coldest night to go but the heater was on so it was a little chilly but did not spoil the night. We had the farmers grill sharer which was cooked to perfection and enough for the two of us, staff were friendly and attentive even though they had to come out in the rain to serve us. Thank you all, we had a great night and will be back
   

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   LONDON SECRET GARDEN BY UMAMIResponded on January 29, 2025

   Dear Lisa, Thank you for your lovely review! We're thrilled you enjoyed the birthday celebration in our dome. It's wonderful to hear the decorations and Farmers Grill Sharing menu met your expectations. We appreciate your understanding about the chilly weather and are glad it didn't spoil your night. Our team is always here to provide friendly service, rain or shine. Looking forward to welcoming you back! Kind regards, Mariem
   

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9. P

   Pilialoha

   Mobile

   1 review

   5.0

   1 review

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect place for our family to dine on New Year’s Eve. They walked us out to the gardens. It was a blustery day but safe and warm inside of the pods. Dinner was brilliant! The Farmers table was a great choice - very large servings! The service was impressive.
   

   LONDON SECRET GARDEN BY UMAMIResponded on January 29, 2025

   Dear Pilialoha, Thank you for your fantastic review! We're delighted to hear that your family had a wonderful New Year's Eve dining experience with us. It's great to know that you felt safe and warm inside the pods despite the blustery weather, and that you enjoyed the Farmers Menu and our impressive service. We look forward to welcoming you back for more memorable meals! Kind regards, Mariem
   

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10. T

    Tobias

    London

    30 reviews

    1.0

    30 reviews

    Dined on December 25, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 4

    Let’s start with the good points: Ambience was very cosy, we had a very nice waiter and overall the food was ok. The let downs: Service, We had booked for the Dome experience. When we arrived the Manager told us that we had booked for an outside seating under the umbrellas which are heated. After a long back and fourth and him checking on his phone it became apparent we had booked a Dome and it was a mistake in their booking system for which he blamed guests not understanding their website correctly. We insisted to be seated for the booked experience and he rudely snapped back at us saying wait a few minutes I come back and see what I can do. We were then seated in one of the Domes which he had cleared in light speed for us. Of course the Dome wasn‘t setup to any standard a restaurant should offer. To highlight a few: dirty napkins from the previous seating under the table, dirty water glasses, crumps of bread and leftovers of food under the table. We do all understand that on Christmas Day restaurants are under enormous pressure and probably I wouldn’t write any review if the Manager wouldn’t have been that rude in the beginning. He lacks any form of etiquette or customer service you would expect. However when you are charging premium prices you should be able to offer a premium service which clearly isn’t the case here. Food: Starters were good, Main Course arrived stone cold, Main Courses had different side dishes so I assume some simple had been forgotten on some plates, Deserts came one by one and when out of our party most were finished the last desert arrived 15 minutes too late. Overall the rude behaviour of the Manager set the tone for the evening and tarnished our experience from the get go. Massively let down for what supposed to be a memorable Christmas Day Dinner. Not to mention the special occasion mentioned hadn’t been noticed by any means.
    

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