LONDON SECRET GARDEN BY UMAMI

Review summary

1. K

   Kathryn

   Amsterdam

   1 review

   1.0

   1 review

   Dined on November 23, 2024

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 1

   Really great food. Very underwhelming experience. Just not what you would expect from the website at all
   

   Is this helpful?

   Report
2. J

   Juan

   London

   1 review

   5.0

   1 review

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant has a wonderful atmosphere, and the food is excellent. It’s an ideal place for a celebration, whether as a couple or with friends, especially in one of the domes.
   

   Is this helpful?

   Report
3. S

   Stefan

   Dublin

   1 review

   3.0

   1 review

   Dined on October 2, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Made a reservation at 9pm. When we arrivered they noticed us on the list so everything went fine so far. But! Table was not ready. We need to be there with a maximum of 15 minutes delay time but they were totally not ready for our visit. Table was not ready because they had a happy hour from 17.00h-18.30h. Sorry but this is looking for excuses! At 21.25h we ordered our food. Once we received our appletizers (21.40h) on the table the waiter told us to eat faster because kitchen will close at 22.00h. We also ordered a bottle wine ( Rioja, Spain). Waiter came to the table with 4 glasses and filled them completely, let us not even tasting. Never saw that happen 😳 So it was all in a hurry and we do NOT expect this in Kensington, most expensive neighbourhood of Londen, and certainly not in the Double Three Hilton!
   

   Is this helpful?

   Report
4. A

   Amie

   London

   6 reviews

   vip
   1.0

   6 reviews

   Dined on September 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very strange place. We ended up leaving after 30min as our igloo was not ready and we were seated in the doubletree hotel lobby. We were also the only group there, 8pm on a Saturday night. Staff were almost surprised that we arrived. Would’ve appreciated being told this was in the DoubleTree as we likely wouldn’t have made this booking had we known Can’t comment on the food
   

   Is this helpful?

   Report
5. m

   marie-helene

   London

   1 review

   3.0

   1 review

   Dined on September 23, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   I will remember the garden with the little bubble huts but not the food nor the service that were common
   

   Is this helpful?

   Report
6. y

   yumyum

   San Francisco

   75 reviews

   vip
   4.0

   75 reviews

   Dined on September 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This restaurant is located inside a hotel backyard. Little unique because the table was inside the dome. Got here before dark so we took pictures day time and night time. We ordered the farmer’s grill for 2 people. Salads were fresh & tasty but the meats were cold. It was a Monday night so they weren’t busy. If you’re looking for unique restaurant to eat in London this is the one. But if you looking for good food you might be disappointed.
   

   • 
   • 
   • 
   • 

   Is this helpful?

   Report
7. S

   Shalisha

   London

   1 review

   3.0

   1 review

   Dined on August 27, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The experience in the Dome was beautiful the staff we're very friendly and attentive. The food wasn't nice and didn't taste like authentic Pan Asian food the drinks we're incorrect and waterly. Needs improvement.
   

   LONDON SECRET GARDEN BY UMAMIResponded on September 3, 2024

   Dear Shalisha, Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the ambiance of the Dome and found our staff to be friendly and attentive. We sincerely apologize that the food and drinks did not meet your expectations. We strive to provide authentic Pan Asian cuisine and high-quality beverages. Your feedback is invaluable, and we will be addressing these issues with our culinary team to investigate what went wrong on this occasion. We hope you’ll give us another chance to provide you with a better experience in the future. Kind Regards, Mariem London Secret Garden
   

   Is this helpful?

   Report
8. E

   Evren

   London

   1 review

   4.0

   1 review

   Dined on August 22, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Excellent service! Great staff!! Nice food. Good experience.
   

   LONDON SECRET GARDEN BY UMAMIResponded on August 29, 2024

   Dear Evren , Thank you for your positive feedback! We’re thrilled you enjoyed the service, staff, and food. We look forward to having you back for another great experience! Kind regards Rita Cirniala
   

   Is this helpful?

   Report
9. R

   Rochelle

   London

   1 review

   1.0

   1 review

   Dined on August 20, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   . I’m really disappointed with your email and your response to my complaint
   

   Is this helpful?

   Report
10. L

    Livia

    New York City

    1 review

    4.0

    1 review

    Dined on August 19, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Very good location and food; good different choice for different needs
    

    LONDON SECRET GARDEN BY UMAMIResponded on August 29, 2024

    Dear Livia, Thank you for your feedback! We’re glad you enjoyed the location, food, and variety. Dev will appreciate your kind words about Dave efficient and polite service. We hope to see you again soon! Kind regards Rita Cirniala
    

    Is this helpful?

    Report