Lone Star Texas Grill - Kanata

Review summary

1. J

   John

   Ottawa

   8 reviews

   vip
   5.0

   8 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Awesome Fajitas. Fresh on-site made Tortillas and great Chips & Salsa.
   

   Is this helpful?

   Report
2. M

   Manon

   Ottawa

   2 reviews

   4.0

   2 reviews

   Dined on November 6, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   We had a delicious dinner. The waitress came to take our order quickly, we asked for more time. She returned shortly afterwards and we ordered. The food was better than expected. I had the fajita bowl and my friend had the enchilada and we both loved our meals. The waitress returned to remove our plates. I was surprised how quickly she gave us our bill and we paid at the same time. Efficient but felt like they were waiting for our table which they weren’t. This was on a Wednesday and the restaurant was busy but not full. We left once we paid our bill, earlier than we had planned. I will return the food was great!
   

   Is this helpful?

   Report
3. D

   Danielle

   Ottawa

   1 review

   5.0

   1 review

   Dined on November 2, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We booked for a party of 20 for a birthday. The staff were exceptional. Very friendly and upbeat! I was impressed that I could bring a cake! Food service was prompt and efficient and any deficiencies were easily rectified. It is quite a feat to reserve anywhere in Ottawa for that many people and I encountered several obstacles to reserving (only late night sittings, charges for no shows, no food could be brought it). Overall we were all quite happy with the event and the entertainment, which I won’t divulge! Kudos to the staff for an exceptional party experience.
   

   Is this helpful?

   Report
4. NH

   NathalyH

   Ottawa

   9 reviews

   5.0

   9 reviews

   Dined on October 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Some of the best service. Maize was wonderful . Very professional yet friendly. Food was hot (fajita’s) sizzling and great portions. Can’t wait to go back
   

   Lone Star Texas Grill - KanataResponded on October 27, 2024

   Dear Nathaly, we're happy that you enjoyed your experience and look forward to welcoming you again soon!
   

   Is this helpful?

   Report
5. c

   colin

   London

   1 review

   3.0

   1 review

   Dined on September 25, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Restaurant seemed understaffed. It took awhile to get served. Meals were delivered by a runner and one was missing. We couldn't find our waitress so we flagged down the other waiter to help us. Most of the food was decent. One meal was very poor and they took it off the bill. We won't rush back. We'll probably try another Lone Star location next time.
   

   Lone Star Texas Grill - KanataResponded on September 27, 2024

   Hi colin, thank you for taking the time to rate your dining experience with Lone Star. If you'd like to provide any additional feedback on the service experienced at your visit, please feel free to email us directly at Kanata@lonestar.ca. Thank you, and we look forward to welcoming you again soon!
   

   Is this helpful?

   Report
6. K

   Katherine

   Ottawa

   1 review

   5.0

   1 review

   Dined on September 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server for our table of 10, I think his name was Boots, was outstanding!!!! Very attentive, patient, and fun. Thank you! Special shout out to Ace as well!!!
   

   Is this helpful?

   Report
7. N

   Nenad

   Ottawa

   2 reviews

   5.0

   2 reviews

   Dined on September 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was an excellent experience. We took our daughter there to celebrate her bday with her friends and the staff and the food was amazing. They really enjoyed their experience and for us it was really easy to organize and could also relax and enjoy the time.
   

   Is this helpful?

   Report
8. L

   Laurie

   Ottawa

   1 review

   2.0

   1 review

   Dined on September 1, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was good, exactly what we expected. Service was awful. Had to keep asking the server for things. Add ons like Guac, were forgotten, but billed. Repeatedly had to ask for water, straws, utensils, drinks. Never refilled chips, even though we asked multiple times. One of our guests never got their drink.
   

   Is this helpful?

   Report
9. V

   Victoria

   Ottawa

   2 reviews

   5.0

   2 reviews

   Dined on August 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’ve been a customer at this location for many years. The service is alway pleasant and the food is fresh and delicious! 😀
   

   Is this helpful?

   Report
10. T

    Terry

    Ottawa

    2 reviews

    5.0

    2 reviews

    Dined on August 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always a great place for families with young children. Kids love to make fajitas! Good value quality food for the money. Super kid-oriented - they sure love to watch tortillas being made. Server was attentive and food arrived fast for hungry little ones!
    

    Is this helpful?

    Report