Lone Star Texas Grill - Pickering

Review summary

1. C

   Charmaine

   Toronto

   5 reviews

   3.0

   5 reviews

   Dined on October 5, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   There is no way to tailor the menu to your needs. My granddaughters meal appeared with a hair in it. And food was basically cold.
   

   Lone Star Texas Grill - PickeringResponded on October 12, 2024

   Hi Charmaine, we're sorry to hear your recent visit did not live up to your expectations. Please email us at Pickering@lonestar.ca so we can follow up directly and make this right for you.
   

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2. R

   Riana

   Toronto

   1 review

   2.0

   1 review

   Dined on August 18, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   We had requested a high top and were seated at a booth surrounded by yelling children. When only half the meals finally arrived, our waitress came over to ask how everything was despite nobody eating yet (as we were still waiting on two meals) and that was the last we saw her until we finally got her attention and asked for the bill. Nobody came to ask how the food was which was problematic as my crispy fish tacos were missing 90% of their toppings. My tacos were supposed to include jack cheese, tomatillo salsa, cilantro, and ancho poblano crema as I had asked for no pico de gallo, mole, and pickle slaw. My tacos came out with nothing more than shredded lettuce and some sauce. Lettuce is not even included in the toppings. I would have spoken up had my server returned, but she never did. The toppings that came with the fajitas were beyond sad. The topping bowl is already small as is and it looked like it was filled to 3/4 at best. This was a very disappointing experience at a place my family once loved.
   

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3. s

   susan

   Toronto

   3 reviews

   4.0

   3 reviews

   Dined on August 17, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We had a great time at Lone Star! Food was good, drinks were good too! I feel it’s a little pricy especially for a family. My friend had only chicken fingers, fries and water and her bill was $22. Our waitress seemed new brought stuff okay but forgot to ask about one of the drinks. Would bring a glass of water instead of a pitcher we had asked for. She was very busy so I take it into account. But she didn’t take the plates away until after we had paid so there was almost no room to pay - 7 ladies- all using the machine. She did get all the orders right though! My calamari was over cooked but the wings were delicious, others had the taco salad which they loved! As I said the food was good! We always come back here regardless! It’s a good time, good food and drinks!
   

   Lone Star Texas Grill - PickeringResponded on August 20, 2024

   Hi there Susan, Thank you so much for the feedback and I will make sure to coach our wait staff to be more attentive to our guests as we want to make sure all our guests leave extremely happy and wanting to come back :).
   

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4. SB

   StephanieB

   Toronto

   41 reviews

   vip
   3.0

   41 reviews

   Dined on July 20, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Service was very slow, queso dip wasn’t hot and the Lone Star famous tortilla shells were very small. Not a great experience, but we have history with this location and been long time customers, so we’ll try one more time and hopefully have a better experience.
   

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5. OT

   OpenTable Diner

   Toronto

   1 review

   5.0

   1 review

   Dined on July 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   Had such a good time for my birthday. Only fault was the ac wasn’t working so it was very hot for most of the dinner. But it got fixed near the end so started to cool off at the end of our meal. Our server was absolutely amazing.
   

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6. OT

   OpenTable Diner

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on July 1, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 4

   We had lunch there on July 1st. My daughter and I ordered the boneless top sirloin steak but both steak, while medium well and medium rare, both were very chewy and salty. My husband ordered crispy shrimp taco and he love them. The calamari appetizer was also delicious! So while we were happy with everything else, we can not say the same with the steaks.
   

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7. DR

   DarienR

   Toronto

   3 reviews

   3.0

   3 reviews

   Dined on June 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   A/C was not working so it was uncomfortable during our visit. Staff was not overly helpful, we felt rushed.
   

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8. OT

   OpenTable Diner

   Caribbean

   2 reviews

   5.0

   2 reviews

   Dined on June 16, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server, Sizzler, was absolutely amazing! She was accurate with the orders and was on top of all of our needs and wants. We had a family party of 11 celebrating 4 birthdays and 3 fathers on Father’s Day. Thank you Lone Star and Sizzler!!
   

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9. OT

   OpenTable Diner

   Toronto

   1 review

   3.0

   1 review

   Dined on June 11, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   kids meals - appearance -poor - temperature of meat was just off cold - sent back and it was no warmer
   

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10. OT

    OpenTable Diner

    Toronto

    1 review

    4.0

    1 review

    Dined on June 4, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Overall good experience. Booked a reservation for a birthday and indicated this on the reservation. Mentioned it was my daughter’s birthday to one of our servers and she was more interested in telling us to come back on Wednesday for the wing special. Nothing was done or offered for her birthday. A bit disappointed. Most places will offer a dessert and sing happy birthday.
    

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