Lone Star Texas Grill - Richmond Hill

Review summary

1. P

   Paul

   Toronto

   17 reviews

   5.0

   17 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Aussie was our waitress and was excellent, very personable and attentive. The birthday singing and hats were a bonus and lots of fun. Well done and thank you.
   

   Lone Star Texas Grill - Richmond HillResponded 3 days ago

   Dear Paul, we're happy that you enjoyed your experience and look forward to welcoming you again soon! We will tell aussie the kind words! We appreciate that!
   

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2. J

   Jeffrey

   Toronto

   1 review

   3.0

   1 review

   Dined on February 16, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   It was busy, understandably so since it's the last day of the tax relief. We were seated promptly as we had our reservation transferred from another Lonestar because of kitchen issues. We waited about 20 minutes before our server came to acknowledge us, that was a long time but what made it worst was a table that was seated 15 minutes after us was greeted and their orders were taken before our server came. I was reluctant but my wife went to voice her displeasure. We waited around 40 minutes until our main course came out. 60 minutes from entering the restaurant for food is ridiculous since we were never checked up on nor updated on the progress of the kitchen. The experience at this Lonestar location did not meet our expectations, we have been to other Lonestar's when it was even busier. I am not certain I will give them another chance, parking situation was bad but it's always bad with so many restaurants in one area.
   

   Lone Star Texas Grill - Richmond HillResponded on February 16, 2025

   Hi Jeffrey, we're sorry to hear your recent visit did not live up to your expectations. Please email us at beavercreek@lonestar.ca so we can follow up directly and make this right for you.
   

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3. K

   Kathleen

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always enjoy going to Lonestar, especially the one in Richmond Hill. The food is always awesome, no complaints.
   

   Lone Star Texas Grill - Richmond HillResponded 6 days ago

   Dear Kathleen, we're happy that you enjoyed your experience and look forward to welcoming you again soon!
   

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4. J

   John

   VIP

   Hawaii

   3 reviews

   5.0

   3 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Once again, excellent service with very good food--the fajitas are always great and the tableside guac a must...just a terrific value overall at a time when value is difficult to come by.
   

   Lone Star Texas Grill - Richmond HillResponded on February 15, 2025

   Thanks John! We're happy to hear you enjoyed your visit, and look forward to welcoming you again soon.
   

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5. J

   Julie

   VIP

   Toronto

   8 reviews

   3.0

   8 reviews

   Dined on February 14, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Food just okay. Lots of kids. Very loud. Traffic was bad. Not much parking
   

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6. K

   Karen

   Toronto

   1 review

   4.0

   1 review

   Dined on February 11, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Went for my birthday dinner with some friends. Server/service was good to start. Dinner was good. Waited 20 mins after plates were taken to get a dessert menu. Manager brought one over. Waitress came back 10 mins later to take order. Waited 20 mins but nothing. Seems like waitress was ignoring us because she couldn't get others to sing. We had to get up and cancel dessert. Manager said would compensate them but we said no, paid and left.
   

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7. E

   Elyse

   Toronto

   13 reviews

   5.0

   13 reviews

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent. Last minute reservation made! Food came a little too fast but overall was great
   

   Lone Star Texas Grill - Richmond HillResponded on February 2, 2025

   Dear Elyse, we're happy that you enjoyed your experience and look forward to welcoming you again soon! We appreciate the kind words!
   

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8. C

   Chris

   VIP

   Vancouver

   6 reviews

   3.0

   6 reviews

   Dined on January 29, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Incredibly slow service which was hard to understand as the restaurant was 90% empty. We were a party of 7 and unfortunately 3 orders of 7 arrived cold. When the cold food was brought to the attention of the staff they simply microwaved the meals, gross!
   

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9. A

   Aviva

   VIP

   Toronto

   29 reviews

   3.0

   29 reviews

   Dined on January 26, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Service wasn’t great. We had to ask for napkins. Then we had to ask for cutlery after our food has been served. Price is very high for the fajitas that don’t even come with rice and/or beans. Plus extra for guacamole. We were really looking forward to our meal but we’re disappointed. Everyone was very nice, but still. Likely won’t return.
   

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10. R

    Robyn

    Toronto

    10 reviews

    4.0

    10 reviews

    Dined on January 25, 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Excellent and friendly service. Love They offer fajitas with lettuce wraps instead of tortillas if that’s of interest to you! I wish they make the tortilla chips in house - a few times I have been here and they’ve tasted stale. Tortillas on the other hand are made fresh in house and are delicious! I’d still recommend and will continue to go back when craving fajitas!
    

    Lone Star Texas Grill - Richmond HillResponded on January 28, 2025

    Dear Robyn, we're happy that you enjoyed your experience and look forward to welcoming you again soon!
    

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