Lucia - York

Review summary

1. I

   Ian

   Yorkshire

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   9 of us for a family birthday, delicious food and friendly and efficient service.
   

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2. M

   Melissa

   Yorkshire

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Master class, feel too many people booked on. 5 put on a table that only seated 4. Had Sunday lunch - beef was very fatty
   

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3. M

   Mia

   Yorkshire

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   In the winter, do not pick an outside table. Despite the people with blankets and the heated lamps outside, they all looked freezing so I am glad I waited for a table inside. Food was delicious and they were very accommodating to dietary preferences.
   

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4. R

   Rory

   Yorkshire

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   My wife and son and I were in York for a special weekend, as I had never been to York before. My wife had been to Lucia's a few times before and recommended that we all go there as it was good, so I booked a table in the restaurant for us around 2 - 3 weeks prior to us going, we were all looking forward to it. We arrived at Lucia's about 15 minutes early and was told our table wasn't ready, so it was fine, we waited on the seating area outside, more people came and were taken to a table that had a booking at the same time as us, but we were still happy to wait and after around 25 minutes we were told our table was ready. We were taken upstairs, (not to the restaurant) and seated at what looked and felt like a breakfast bar in a kitchen and we were sat on bar stools where our feet couldn't touch the ground. It was clear that the upstairs was the cocktail bar as it was full of younger women, all very loud and the language was quite bad, my son and I were the only two males in the area where we were put. It was quite dark, the music was also quite loud and there were no condiments on our table. We asked to be moved but we're told no, our food was adequate and rather bland. It was an experience my wife was very keen on showing us the same experience she had, had in the past but felt let down and was very disappointed. I'm afraid that bad experience has made us decide not to return.
   

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5. O

   Oriette

   Yorkshire

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely meal as always, just a shame the crispy parsnips and kale was missing on the braised beef
   

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6. J

   Jayne

   New York City

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Visiting York for brothers birthday. Booked bottomless at Lucia’s. Waiting staff were friendly and attentive. Only had to ask for drinks twice. Food was very nice although would have been better to get the garlic bread pinwheels first before the mains. Decor and vibe very good. Toilets lovely and clean. Would definitely go back.
   

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7. L

   Lia

   London

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Food was decent, mocktails were great but experience was tainted by being rushed out.
   

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8. N

   Nigel James

   Yorkshire

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Well we keep comming back and trying the different menues and we will keep on comming back, so what else do we need to say other than, who ever is reading this, you can try all the restraunts in York and you will wish you had just come to Lucia's instead. Always feel welcome and enjoy the whole experiance. Thank you to all the team, Regards Paula and Nigel X
   

   Lucia - YorkResponded 3 days ago

   Hi Nigel, Thank you for taking the time to leave a fantastic 5* review! I'm delighted to hear of your most recent experience to Lucia York. I'll be sure to pass on your praises to both the kitchen and front of house team who'll be thrilled! We look forward to welcoming you back soon! Kindest Regards, Alex
   

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9. G

   Graham

   London

   7 reviews

   5.0

   7 reviews

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Lovely evening in a lovely restaurant. Service was a bit slow but did not spoil the evening
   

   Lucia - YorkResponded 6 days ago

   Dear Graham, Thank you for taking the time to leave a brilliant 5* review! I'm delighted to hear of your most recent experience at our restaurant. I'll be sure to pass on your praises to both the kitchen and front of house team who'll be thrilled! I hope we have the pleasure of welcoming you back to our restaurant in the future! Kindest Regards, Alex
   

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10. W

    Wendy

    Yorkshire

    2 reviews

    3.0

    2 reviews

    Dined on January 11, 2025

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 3

    I was visiting my daughter this evening and on my way the a19 was closed due to an incident and traffic diverted, told my daughter would be late to be informed we had an hour to eat our meal, my daughter ordered had a starter and ordered our mains. I arrived stressed as you can imagine. Food arrived was lovely tried to order desserts to be told had 20 mins it felt like we were on the clock when empty table next to us. Said could we have bill as felt rushed to be told we could get drinks in the bar, I really don’t get you have a couple of hours to have a meal why? People want to enjoy the night not feel like your on a conveyor belt.
    

    Lucia - YorkResponded 7 days ago

    Hi Wendy, Thank you for taking the time to leave a review. Here at Lucia we value all forms of feedback as it allows us to improve our services across the board. I'm sorry to hear you felt rushed towards the end of your meal, it is never our intention for guests to leave feeling disappointed. Especially during peak times, our servers have time allocations for each booking in order to accommodate our high volume of reservations. Whilst we try our hardest to extend times where possible, it's unfortunate we weren't able to on this occasion. Whilst your server did offer you desserts and a space to finish your evening at the bar, it's a shame to hear this option didn't work for you. Having passed on your comments to the team, I hope we can welcome you back to Lucia in the future! Regards, Alex
    

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