Luciano by Gino D’Acampo London

Review summary

1. R

   Rosalie

   London

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Don’t waste your money! My partner and I decided to treat ourselves this Valentine’s and go to a more expensive/posh restaurant than we would normally. The food was a disappointment from beginning to end. Especially considering it was so expensive - our expectations were high and by the end it felt as though we’d been robbed. We started with some focaccia - the worst focaccia I’ve ever had. It was just an ordinary hard, toasted baguette sliced up and put on a serving platter. It was supposed to come with “baby plum tomatoes” - there wasn’t a tomato in sight. When we asked the waiter, he tried to tell us the bread was cooked with tomatoes and then removed before serving … so either the menu was completely misleading, or he was just trying to cover their backs. Next, we had some arancini balls which were described as “FILLED with slow cooked beef ragu” - the amount of beef ragu was so small we could hardly see it - genuinely smaller than a pea’s worth. The rest was just rice. Again, entirely misleading. £13.50 for a couple small lumps of rice. For mains we both had slow cooked wild boar pasta - it was fine, but very ordinary. Not worth £25 at all. I would expect something of that level to cost around £13 tops. For dessert we shared a chocolate fondue cake - which was small. Again, it was fine, but very ordinary. The service was fine, but minimal and not warm, not what you would expect from such an expensive restaurant. The restaurant itself was well presented, but very loud and the tables of 2 squeezed tightly together. Overall, it was a disappointment from start to finish. More expensive doesn’t equal a better experience or food! We’ve certainly learnt that lesson!
   

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2. P

   Paula

   Kent

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good experience as always been here 4 times now and every time has been a good one would highly recommend this restaurant
   

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3. C

   Colin

   Dublin

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   10/10 - amazing food. Staff very friendly and menu had some great choices to chose from
   

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4. S

   Shane

   London

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food but service was slow. It felt a little bit like we was sat on top of the table next to us. It was an overall good experience.
   

   Luciano by Gino D’Acampo LondonResponded today

   Ciao Shane, Thank you for the kind words, we hope to see you again soon. Kind regards, Management Team
   

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5. p

   paraic

   Orlando

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   Very cold in restaurant. Had to move tables. Management didn't seem pleased that we asked to move tables. No one asked/ checked how was our meal. In general, staff disinterested.
   

   Luciano by Gino D’Acampo LondonResponded today

   Good afternoon , We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly using our email address, I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Giovanni Galluccio Cluster Operation Manager Luciano by Gino D'Acampo
   

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6. D

   David

   London

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   I booked this place for a nice romantic meal with my wife. The venue is fantastic, beautiful decor and the staff are fantastic. You can see the chefs working at the pass professionally. The menu looks fantastic and there's a massive choice to choose from I'm not sure if I was expecting too much but the mains and starters I had didn't blow me away. I wasn't expecting to pick out the meat from a lobster as part of my lobster linguine. Wasn't keen on all the shells being on the plate. I'm currently staying sober so the bill of nearly £200 for us both with zero alcohol seemed steep and I definitely would spend that elsewhere when I'm back in London. To note the staff, venue and ambience was superb. Food was to me a let down for the price
   

   Luciano by Gino D’Acampo LondonResponded today

   Good afternoon David, We're glad you enjoyed the ambiance of our restaurant , we regret that your experience with your dishes was not up to our standards and we hope you do come back shortly to give us another try. Kind regards, Management team
   

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7. A

   Annabel

   London

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful food, could not fault! Service was quick and friendly.
   

   Luciano by Gino D’Acampo LondonResponded today

   Ciao Annabel, We are glad to hear you enjoyed your time with us, we hope to see you again shortly. Kind regards, Management Team
   

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8. K

   Kevin

   London

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great Italian food with excellent service and good value.
   

   Luciano by Gino D’Acampo LondonResponded today

   Ciao Kevin, It's great to hear you had a lovely time with us, we hope to see you again soon. kind regards, Management Team
   

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9. S

   Sebastian

   Essex

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Carmine was very helpful and informative , ambience was great and there was no pressure to leave , came for Valentine’s Day as a special treat for my wife. We had the special set menu and the wine recommendation - primitivo was lovely. Would like to return and try other dishes
   

   Luciano by Gino D’Acampo LondonResponded today

   Ciao Sebastian, It's lovely to know Carmine managed to make the day extra special ! We hope to see you soon. Kind regards, Management Team
   

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10. m

    marcus

    London

    1 review

    5.0

    1 review

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Was amazing food and experience, only issue was we wasn't told until we arrived that we only had a hour and a half at our table. Other than that it was amazing and will definitely be returning. Great night
    

    Luciano by Gino D’Acampo LondonResponded 1 day ago

    Dear Marcus, Thank you for your kind and honest feedback. We cannot wait to see you again in Luciano. All the best, Management Team
    

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