Luciano by Gino D’Acampo London

Review summary

1. H

   Hugo

   West Sussex

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at Lucianos, loved every single minute. Food, services & restaurant it self was absolutely Amazing. Definitely recommend and will be back. 5 ⭐️
   

   Luciano by Gino D’Acampo LondonResponded 3 days ago

   Ciao Hugo! Thank you so much for the Super Review!!! We hope you choose to dine with us again soon. kind regards, Management Team
   

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2. A

   Alison

   London

   5 reviews

   4.0

   5 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Delicious pre theatre dinner for two in a brilliant location. It was unfortunate it isn’t well sign posted once in the hotel which was an annoying start. And the cloakroom system was ludicrous causing unnecessary delay afterwards when trying to get to the theatre. Both can be resolved. The important bits are that the food was delicious. Stalin’s service was absolutely brilliant, even if I had to ask his colleague in charge of Parmesan if I may have some. Tables are very close together, as often the case in London.
   

   Luciano by Gino D’Acampo LondonResponded 3 days ago

   Good evening Alison, Thank you for the kind and honest feedback which will be taken into account for further improvements. Warm Regards, Management Team
   

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3. L

   Lori

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved every moment. The food was incredible with perfect sized portions and dishes full of taste. Fine dining with such a special happy and relaxing atmosphere. Our waiter was especially wonderful in assisting with menu choices, wine and attention. Thank you
   

   Luciano by Gino D’Acampo LondonResponded 3 days ago

   Dear Lori, We appreciate your kind words regarding your recent experience and cannot wait to welcome you back. All the best, Management Team
   

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4. R

   Rachel

   London

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Lovely decor and ambiance, friendly staff and beautiful food.
   

   Luciano by Gino D’Acampo LondonResponded 1 day ago

   Dear Rachel, Thank you for the nice review. We cannot wait to welcome you back. All the best, Management Team
   

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5. f

   fiona

   London

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Really enjoyed our experience here. All five of us had different dishes and enjoyed.
   

   Luciano by Gino D’Acampo LondonResponded 2 days ago

   Dear Fiona, Thank you very much for the lovely feedback. We cannot wait to welcome you back . Best wishes, Management Team
   

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6. S

   Stacy

   Greater Boston

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Very poor service. Our waiter made us feel like we were bothering him. Took forever for drinks, forgot one. Service was extremely slow. Asked if we wanted to look at a dessert menu we said yes and never returned with menu. Just very disappointed overall.
   

   Luciano by Gino D’Acampo LondonResponded 4 days ago

   Good afternoon, We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly via the email address on our website? I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Giovanni Galluccio Cluster Operation Manager Luciano by Gino D'Acampo
   

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7. e

   eric

   London

   4 reviews

   1.0

   4 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Very poor quality of food. Vongole with barely any clams and with very dry pasta Saltimbocca overcooked and dry Chianti of very poor quality The restaurant does not deserve its rating
   

   Luciano by Gino D’Acampo LondonResponded 5 days ago

   Good afternoon, We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly on our email address, I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Giovanni Galluccio Cluster Operation Manager Luciano by Gino D'Acampo
   

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8. M

   Mark

   London

   2 reviews

   5.0

   2 reviews

   Dined on February 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service with well-prepared Italian classics.
   

   Luciano by Gino D’Acampo LondonResponded 5 days ago

   Ciao! Thank you so much for the lovely review , we hope to see you again shortly. kind regards, Management Team
   

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9. H

   Hans

   Hamburg

   5 reviews

   5.0

   5 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Anlässlich unseres London-Besuches waren wir mehrfach im Luciano. Es ist ein ganz tolles Restaurant mit tollem Essen und vielen tollen Mitarbeitern. Wir waren sehr gerne hier und bedanken uns für die nette Gastfreundschaft.
   

   Luciano by Gino D’Acampo LondonResponded on February 17, 2025

   Good afternoon Hans, Thank you for your kind words and lovely feedback. We cannot wait to welcome you back . Warm Regards, Management Team
   

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10. R

    Rosalie

    London

    1 review

    1.0

    1 review

    Dined on February 15, 2025

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 2

    Don’t waste your money! My partner and I decided to treat ourselves this Valentine’s and go to a more expensive/posh restaurant than we would normally. The food was a disappointment from beginning to end. Especially considering it was so expensive - our expectations were high and by the end it felt as though we’d been robbed. We started with some focaccia - the worst focaccia I’ve ever had. It was just an ordinary hard, toasted baguette sliced up and put on a serving platter. It was supposed to come with “baby plum tomatoes” - there wasn’t a tomato in sight. When we asked the waiter, he tried to tell us the bread was cooked with tomatoes and then removed before serving … so either the menu was completely misleading, or he was just trying to cover their backs. Next, we had some arancini balls which were described as “FILLED with slow cooked beef ragu” - the amount of beef ragu was so small we could hardly see it - genuinely smaller than a pea’s worth. The rest was just rice. Again, entirely misleading. £13.50 for a couple small lumps of rice. For mains we both had slow cooked wild boar pasta - it was fine, but very ordinary. Not worth £25 at all. I would expect something of that level to cost around £13 tops. For dessert we shared a chocolate fondue cake - which was small. Again, it was fine, but very ordinary. The service was fine, but minimal and not warm, not what you would expect from such an expensive restaurant. The restaurant itself was well presented, but very loud and the tables of 2 squeezed tightly together. Overall, it was a disappointment from start to finish. More expensive doesn’t equal a better experience or food! We’ve certainly learnt that lesson!
    

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