Lucky Cat - Mayfair

Review summary

1. SC

   SophiaC28

   London

   9 reviews

   3.0

   9 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Food and drink was excellent. However, we waited almost 25 minutes to get out drinks order taken. Then, I waited along time again to have our food order taken despite sitting with our menus closed. I tried to get waiters' attention on a few occasions without any luck. At times, I felt ignored. We waited so long for the bill that we put our coats on and proceeded to the front desk and asked to pay there. It was my birthday so I was quite disappointed with this experience.
   

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2. M

   MICHAEL

   VIP

   Nashville

   13 reviews

   2.0

   13 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   We recently visited Gordon Ramsay's Lucky Cat in London, and while the food was absolutely outstanding, the service and management left much to be desired. The venue itself is stunning, and the dishes were a true delight, showcasing the high level of culinary expertise you’d expect from Ramsay's brand. However, the experience was marred by a lack of proper service and attention to detail. Our server seemed to be nowhere to be found most of the time, and we had to flag him down whenever we needed something. To make matters worse, the management—particularly the "suits"—spent the entire evening hanging out in the bar area live-streaming the night and completely oblivious to the guests' needs. Interestingly, the table beside us, who arrived 20 minutes later, was served at the same time with the same server. This lack of coordination made the experience feel rushed and impersonal. On a positive note, the wine sommelier was fantastic, offering great recommendations and contributing positively to our evening. Overall, while the food at Lucky Cat is undeniably exceptional, the service and management need serious attention. For a restaurant at this price point, you expect a much more cohesive experience. If they can get their service back on track, it could truly be something special. Until then, I’d recommend waiting until they sort out these issues before spending your hard-earned money and time here.
   

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3. J

   John

   London

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   The food at Lucky Cat is incredible. Unfortunately our experience was impaired by an obvious shortage of waitstaff. Our waiter was certainly trying his best, but he was assigned to way too many tables so getting additional rounds of drinks and even just the final bill took unnecessarily long. Again, I don’t fault the waiter, it was very evident that management assigned him to way too many tables. Overall, the experience was disappointing given the price.
   

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4. D

   Dana

   VIP

   London

   5 reviews

   3.0

   5 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   Gordon Ramsay needs to take a look at his own restaurant. The place looks lovely and the food was good, but I’ve never seen a kitchen so mistimed. Everything came out of order and was INCREDIBLY slow and my husband and I never ate any of our dishes at the same time as neither of us were served together. The waiter tried to do his best, but but he was overwhelmed as also not enough wait staff. And simple things were never done… For instance, after ordering, they didn’t take our menus and they sat on the table until the food arrived and didn’t clear the wine glasses, even though we didn’t order wine . Maybe a good episode for Kitchen Nightmares?
   

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5. OT

   OpenTable Diner

   Washington DC

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   Food was not as good as one expects from a Gordon Ramsey restaurant
   

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6. S

   Sia

   London

   4 reviews

   5.0

   4 reviews

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The set brunch was fantastic, but the real stars were Grata , Granit and Kul. These staff members are so lovely. Thanks for enhancing our experience.
   

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7. RN

   foodieRN

   Washington DC

   6 reviews

   4.0

   6 reviews

   Dined on February 21, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The food was really good. We liked the drinks but prefer more liquid forward. The woman DJ was a nice touch too. It did get pricey with an app, drinks and food pairings but I feel like typical nowadays. Would I return likely…
   

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8. D

   Dillon

   London

   3 reviews

   5.0

   3 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   First time going, and I was so pleasantly surprised. The food is absolutely stunning, would highly recommend the Kyoto cucumbers. When I went we ordered quite a bit of food and the smaller items on the a la carte menu came out quite quickly one after the other. The mains took quite a bit of time, but the kitchen was backed up on that night so it was understandable. Overall, the food was excellent, and I would highly recommend this place. Great cocktails too, and they also have a brunch!
   

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9. S

   Susan

   London

   4 reviews

   3.0

   4 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Overall we enjoyed our evening. The service was on the slow side, I appreciate there’s a fine line between not feeling rushed, but it was slow. So slow, they volunteered to take our dessert off our bill, which was nice of them.
   

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10. N

    Nike

    London

    2 reviews

    5.0

    2 reviews

    Dined on February 14, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing service, delicious food. Ambience was great too
    

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