LULA's by Todd English

Review summary

1. S

   Susan

   Philadelphia

   13 reviews

   vip
   2.0

   13 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Not one thing was correct in our order. We didn’t order one item and it was on the bill and we never got something that we did order. Multiple mistakes. No knife given for the steak platter either.
   

   Is this helpful?

   Report
2. D

   David

   Chicago

   7 reviews

   vip
   3.0

   7 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   In a nutshell: Horrendous service, good food. The restaurant has been open for quite some time, and yet the service is extraordinarily slow and confused — more of what one would expect on a confused opening night.
   

   Is this helpful?

   Report
3. J

   Joyce

   New York City

   91 reviews

   vip
   5.0

   91 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was wonderful from appetizers to the delicious chocolate souffle....very creative and appealing preparations. The service was friendly and efficient. The atmosphere was comfortable, but the music should have been Brazilian jazz...would be more appropriate and pleasant. We'll be back!
   

   Is this helpful?

   Report
4. R

   Rick

   West Palm Beach

   12 reviews

   vip
   2.0

   12 reviews

   Dined on November 17, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   ONE AND DONE The Nov 7 review by Vittorio was spot on and our experience was the same. Apps were barely warm, my entree had a hot veal chop but the pasta served with it was not even warm. Ordered Peroni- was told they were out. Ordered lobster fra diavolo- was told they were out. Ordered soufflé- was told they were out. The server told us that she was putting the bottled water on ice to try and chill it because it was warm. Sunday eve. less than 50% full yet empty app dishes sat on our table for 20 minutes before finally being cleared. This place has been open for nearly a month so they shouldn't be the train wreck that they are especially considering Todd English is no newcomer to the restaurant biz.
   

   Is this helpful?

   Report
5. R

   Richard

   New York City

   5 reviews

   vip
   4.0

   5 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Great food and drinks. They are slightly short staffed now but attentive service never the less. Will be a solid choice.
   

   Is this helpful?

   Report
6. B

   Bennett

   West Palm Beach

   5 reviews

   5.0

   5 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I went there for the first time with 4 other people. We ordered an array of cocktails, appetizers, pasta dishes, fish and steaks. EVERYTHING was delicious. The restaurant is also very pretty. with plenty of room to move around. The bar area is lively and the cocktails were great. The service was excellent as well. Highly recommend and when you go, ask for Ethan to be your server. He's superb. Very attentive, knows the menu well, polished and professional.
   

   Is this helpful?

   Report
7. A

   Andrea

   Kansas City

   7 reviews

   vip
   5.0

   7 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   This was my second time there, and the food was amazing again. The manager and all the staff are attentive, excellent service, and cadence, especially for a recently-opened restaurant. They’ve done a very nice job on the retrofit from all the prior restaurants it has been. Great new clientele for the area as well.
   

   • 
   • 
   • 
   • 
   • 
   • 

   Is this helpful?

   Report
8. C

   Clare

   West Palm Beach

   5 reviews

   vip
   4.0

   5 reviews

   Dined on November 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   First time eating at the restaurant and we will be back. Service was slow but with only 2 servers and 12 tables, they did their best. First round of drinks took around 8 minutes to make it to the table so a little slow. The goat cheese and fig pizza was delicious. I ordered the lamb which the server described as double cut but came out as single cuts and my hubby ordered the bolognese which was outstanding. Overall it was a great night except slow service when ordering drinks as the second round took almost 10 minutes. Would have been nice to see a manager on the floor to help the servers out as they were both clearly overwhelmed.
   

   Is this helpful?

   Report
9. A

   Allison

   West Palm Beach

   8 reviews

   vip
   4.0

   8 reviews

   Dined on November 11, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was very good! And reasonably priced for the quality. Otherwise it needs a little work (it’s still a new restaurant). Service was undertrained for that price point (it’s NOT Chili’s). Our fairly large table was cleared over my head - a clump of tomato sauce splashed out and landed on top of my head (they were apologetic and at least it missed my dress - so no stains). The buildout was NOT awful but uninspiring - ceramic tile floors and flimsy uncomfortable chairs. No charm (which is what I like most about LWB). Lighting was weirdly orangish - it felt a little like a chain restaurant in a mall. The wine list was slightly ill conceived - there were a couple of $13 glasses (no cabernet) and a lot of $200 bottles. In LWB, at that type of restaurant, we expected a solid selection of mid-priced wines (more $20 glasses and $100 bottles). We might go again but we’ll give them a few months to fine tune.
   

   Is this helpful?

   Report
10. E

    Ellen

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on November 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The night did not get off on the right foot but the manager more than made up for it. The food was outstanding
    

    Is this helpful?

    Report