M.A.C. 24/7

Review summary

1. S

   Sharon

   Hawaii

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you to the wonderful staff and especially Gary for the great service. We definitely will be back again!
   

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2. 伊藤

   Hawaii

   2 reviews

   4.0

   2 reviews

   Dined on November 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   予約通りに案内されて、お店の方も親切でした。モチパンケーキはもちもち食感でとてもおいしかったです。ロコモコはスタンダードな感じでおいしかったです。どちらもボリューム満点で食べ甲斐がありました。日本人観光客はいなくてアメリカンな感じが堪能できました。ごちそうさまでした。
   

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   M.A.C. 24/7Responded 2 days ago

   Aloha! Thank you for choosing to dine with us at M.A.C. 24/7 and for taking the time to share your positive feedback. We're happy to hear that you had a great experience at our restaurant and we appreciate your review. Mahalo!
   

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3. C

   Craig

   Hawaii

   1 review

   3.0

   1 review

   Dined on November 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Cocktail was made wrong. Water glass was cracked.
   

   M.A.C. 24/7Responded on November 13, 2024

   Aloha, Craig, and thank you for choosing to dine at our restaurant. We appreciate you taking the time to share your feedback as all reviews from guests help us improve. Mahalo for sharing. We sincerely apologize for the poor experience you had while dining with us. From the incorrect cocktail to the cracked water glass, we clearly missed the mark. Rest assured, we will be sharing your feedback with our team in order to improve. We understand the importance of enjoying a quality dining experience, and we're interested in learning more. We encourage you to reach out to us directly to make this situation better. Mahalo for your support and understanding. We hope to have the opportunity to welcome you back to our restaurant for a much-improved experience. Mahalo!
   

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4. D

   Donald

   Chicago

   1 review

   4.0

   1 review

   Dined on November 2, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service and food was very good however, the cost of the buffet I thought was a bit steep at $79 per person. And the menu for non-buffet was very limited
   

   M.A.C. 24/7Responded on November 12, 2024

   Aloha, Donald! Thank you for choosing to dine with us and for taking the time to share your feedback. We're happy to hear that you enjoyed the service and food at our Prime Rib and Seafood Buffet. Mahalo for sharing your kind words. We appreciate your feedback regarding our buffet selection and ala carte menu. Thank you for sharing your review. Comments from guests help us improve our services and offerings for all. We will certainly be sharing your feedback with our culinary team. Thank you again for choosing to dine with us and for taking the time to share your review. We hope to have the opportunity to welcome you back to M.A.C. 24/7 soon for an even better experience. Mahalo!
   

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5. B

   Brandi

   Hawaii

   1 review

   3.0

   1 review

   Dined on October 20, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   After seeing M.A.C. 24/7 on social media we figured we had to try the new buffet. We were sadly disappointed with the food. The service was top notch and staff was super friendly. The sashimi and poke was fresh and good but most of the hot foods were disappointing. The pork loin was dry AF. Prime rib was really really fatty. We went mostly for the crab legs. The buffet is new and on social media influencers reviews they also had Dungeness crab legs but sadly they don’t serve Dungeness anymore only snow crab. This buffet has only been in service for a couple months and already changed menu items. alos sadly the crab legs were very very small. Probably won’t be back based on food alone.
   

   M.A.C. 24/7Responded on October 21, 2024

   Aloha, Brandi, and thank you for choosing to join us for our new Prime Rib & Seafood Buffet. We appreciate you taking the time to share your review as all feedback from guests helps us improve. Mahalo for sharing! It's disappointing to learn that you were underwhelmed by our buffet offerings. We understand the importance of enjoying a large selection of high-quality food during a buffet experience, and we're very sorry for missing the mark. Rest assured, we will share your feedback with our team to improve. Thank you again for choosing to dine with us and for taking the time to share your feedback. We hope to welcome you back to M.A.C. 24/7 soon for an even better experience. Mahalo!
   

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6. C

   Christina

   Orlando

   1 review

   2.0

   1 review

   Dined on October 19, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Food was moderate at best. Prime Rib ran out several times and what was brought out felt like it was reheated from the night before. Crab legs were dry and no pineapple crème brûlée. Was not busy enough to keep food hot and fresh.
   

   M.A.C. 24/7Responded on October 21, 2024

   Aloha, Christina, and thank you for choosing to join us for our new Prime Rib & Seafood Buffet. We appreciate you taking the time to share your review as all feedback from guests helps us improve. Mahalo for sharing! It's disappointing to learn that you were underwhelmed by our buffet offerings. We understand the importance of enjoying a large selection of high-quality food during a buffet experience, and we're very sorry for missing the mark. Rest assured, we will share your feedback with our team to improve. Thank you again for choosing to dine with us and for taking the time to share your feedback. We hope to welcome you back to M.A.C. 24/7 soon for an even better experience. Mahalo!
   

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7. C

   Carolyn

   Hawaii

   1 review

   5.0

   1 review

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was delicious service was okay . There was only 2 servers (short staffed) otherwise it would've been great
   

   M.A.C. 24/7Responded on October 21, 2024

   Aloha, Carolyn, and thank you for choosing to join us for our new Prime Rib & Seafood Buffet. We appreciate you taking the time to share your 5-star review! It's wonderful to know that you were impressed with our buffet offerings and we appreciate your feedback regarding service quality. Mahalo for sharing your comments. We appreciate all feedback from guests as it helps us improve for all. We hope to have the opportunity to welcome you back to our restaurant soon for another fantastic dining experience. Mahalo!
   

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8. OT

   OpenTable Diner

   Hawaii

   1 review

   5.0

   1 review

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was head and shoulders above 4seasons and Service was outstanding.
   

   M.A.C. 24/7Responded on October 21, 2024

   Aloha, and thank you for choosing to join us for our new Prime Rib & Seafood Buffet. We appreciate you taking the time to share your lovely review! It's great to hear that you were impressed with our buffet offerings and service quality. Mahalo for sharing your kind words. We hope to have the opportunity to welcome you back to our restaurant soon for another fantastic dining experience. Mahalo!
   

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9. OT

   OpenTable Diner

   Hawaii

   1 review

   5.0

   1 review

   Dined on October 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was so very delicious! The buffet was out of this world. It was the most exciting thing having 5 of my favorite foods on the same plate and being able to eat as much as I wanted. Also it was very easy to find and they have a valet service that is free for three hours! I’m making M.A.C a regular thing.
   

   M.A.C. 24/7Responded on October 7, 2024

   Mahalo for joining us for our new Prime Rib & Seafood Buffet! We're thrilled to hear that you enjoyed our buffet offerings and that our convenient parking service was helpful. Thank you for sharing your kind words. We can't wait to welcome you back to M.A.C. 24/7 for another great meal. Thank you!
   

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10. A

    Alyssa

    San Francisco

    2 reviews

    2.0

    2 reviews

    Dined on September 29, 2024

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 4

    Do not do the prime rib and seafood buffet. The prime rib was unevenly cooked, we received medium-well to rare slices. I do wish they offered more choices, but I understand the star of the show is the prime rib and crab legs, the other dishes were okay, nothing special. I personally don't think this is a good value at $79pp. Dessert was okay, but they ran out of the chocolate cake by 8pm, which was unfortunate. I saw a post on instagram about this buffet and in reality it was very disappointing and underwhelming. The instagram post showed Dungeness crab and we got snow crab. Service was great, and the staff is very kind.
    

    M.A.C. 24/7Responded on October 2, 2024

    Aloha, Alyssa, and thank you for choosing to dine with us for our new Prime Rib & Seafood Buffet. We appreciate your comments as all guest feedback helps us improve. Mahalo for sharing. It's disappointing to learn that you were underwhelmed by our buffet offerings. Our goal is to provide our guests with a high quality dining experience that matches our pricing, and we apologize for missing the mark. Rest assured, we will be sharing your feedback with our culinary team in order to improve. Thank you again for taking the time to share your comments. We hope to have the opportunity to welcome you back to our restaurant soon for a much-improved experience. Mahalo!
    

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