MacNeill's Bar

Review summary

1. m

   megan

   Connacht

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Went to venue for reservation at 6 pm, no staff were on the floor for 15-20 minutes. There were 3 other tables of people there also looking to be served and not a single staff member appeared for a long duration of time, no apology when they did appear.
   

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2. N

   Noreen

   Connacht

   4 reviews

   2.0

   4 reviews

   Dined on December 15, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Food was delicious. Service was not good. The first waitress did not want to be there. Seemed unhappy. Everything was extremely slow. It was like we were ignored. Don't blame the staff blame management for not training them. Will not be returning which is a pity, as it has potential
   

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3. N

   Noel

   Connacht

   3 reviews

   5.0

   3 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Really good, while the menu is not massive the food was really good and the staff were great. The bar area was lovely also.
   

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4. M

   Majella

   Dublin

   3 reviews

   1.0

   3 reviews

   Dined on November 30, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Booked a table through Open Table, table was confirmed, granted it was a late booking but confirmation email received. Arrived at Mac Neills in time, was left standing at the bar for a long time before a bar man arrived to speak to us. The bar was untidy, lots of dirty glasses, used plates not being cleared away. I advised we had a booking I was told that a manager would come to us soon, left standing for about 10 mins. Another staff member asked if we were OK, I advised we had a booking and he said it was busy but we could try upstairs, I asked if he could check for us, he went off and returned to say the manager would be with us soon. Still left standing, with no advice about upstairs. Manager eventually came over to say that the booking we had was not in the system and couldn't do anything for us, when I said I had a confirmation email, he replied well it was only booked a half an hour ago and its a fault of the system and what could he do, but offered no assistance. I asked could we sit and eat and he pointed to a table and said you could sit there, it was not big enough in the middle of the room and was full of dirty glasses, we had booked for a meal. When I queried same, his reply was "well this is a pub" Staff were running around and one girl was visibly annoyed instructing colleagues to assist her and muttering "this is ridiculous" Not great customer service and experience. The pub wasn't being tidied quickly and while floor staff were running about those behind the bar were doing little to chip in and the fridges behind the bar were empty and not being re-stocked at that time. Granted the Christmas markets were on and the rugby but the level of rudeness from staff was very disappointing. We would not recommend or indeed return.
   

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5. S

   Sally

   New South Wales

   1 review

   3.0

   1 review

   Dined on November 30, 2024

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 4

   Had a table booked for 2. Was seated by an unfriendly man and told menus would be brought to us. Menu’s never came!
   

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6. M

   Maureen

   Connacht

   1 review

   2.0

   1 review

   Dined on November 30, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food here is excellent, you can dine dinner or tapas and great value for money. Service however was shocking and the ' manager' very stressed despite the venue not being overly busy.
   

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7. B

   Bruna

   Connacht

   2 reviews

   1.0

   2 reviews

   Dined on November 22, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We did not have the best experience at MacNeills - we got seated in a corner with no menus until we got someone’s attention almost 5 minutes later. We eventually got our order taken but no one ever checked on us. As I work in hospitality myself I understand the staff can be under pressure on a busy Friday evening however it shouldn’t have been a struggle to serve the amount of tables they had in at the time we were there. It’s a pity as we were really looking forward to our evening and the place itself is very cosy and the food is also good.
   

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8. T

   Thomas

   Connacht

   1 review

   2.0

   1 review

   Dined on November 19, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Food was very over cooked and waiting times were quite long
   

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9. B

   Becky

   Minneapolis

   1 review

   5.0

   1 review

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great pub, local music, original cocktails. Would go back again any time
   

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10. N

    Niamh

    Connacht

    1 review

    5.0

    1 review

    Dined on October 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Lovely spot for a quiet drink and board game! Didnt try the food so ignore that part of review!
    

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