Madame Za

Review summary

1. R

   Ryan

   NT

   1 review

   5.0

   1 review

   Dined on January 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food and service! Menu is traditional Australian and incredible. Has gotten better the last few years too.
   

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2. V

   Vanessa

   Gold Coast

   1 review

   5.0

   1 review

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Madame Za is truly a hidden gem that offers a memorable dining experience from start to finish. I had the pleasure of celebrating my 25th birthday there, and I couldn't have asked for a more perfect evening. The food was exceptional—flavorful, beautifully presented, and served with a sense of care that really set the restaurant apart. What truly stood out, however, was the impeccable customer service. Our waitress Sarah was attentive, friendly, and genuinely seemed to care about making our experience special. The atmosphere at Madame Za was calm, welcoming, and beautifully designed, creating the perfect setting for a relaxing and enjoyable meal. The highlight of the evening, though, was when they brought out my birthday dessert—complete with a "Happy Birthday" sign, candles, and a surprise rendition of the birthday song. This thoughtful gesture was truly unexpected, as most restaurants only do this if you bring your own cake. It was a personal touch that made the occasion feel even more special. Having dined at many restaurants for birthdays and celebrations over the years, I can confidently say that Madame Za's attention to detail and genuine hospitality make it stand out. Whether you're celebrating something special or just looking for an incredible meal, I highly recommend this place. It’s an experience you won’t soon forget!
   

   Madame ZaResponded on January 19, 2025

   HI Vanessa, We're thrilled that we could make your birthday extra special! Sarah will be delighted to hear you had a fantastic time. Thank you for celebrating with us, and we look forward to welcoming you back soon. Cheers!
   

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3. D

   Donna

   NT

   1 review

   5.0

   1 review

   Dined on January 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, the house red wine was exceptional- great evening.
   

   Madame ZaResponded on January 19, 2025

   Hi Donna, Thank you for your wonderful feedback! We're so happy to hear that you enjoyed the house red wine and the lemon sorbet. We look forward to seeing you again soon! Cheers!
   

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4. R

   Rachael

   NT

   1 review

   5.0

   1 review

   Dined on January 4, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   I had a lovely experience at Madame Za! From the moment we arrived, the service was exceptional—attentive, friendly, and knowledgeable. The food was absolutely delicious, with a great balance of flavors in every dish. We were also treated to a delightful little appetizer between the entrée and main, which was a nice touch. The menu offers a wonderful selection, featuring local produce and a variety of red meat options, catering to different tastes. Overall, it was a fantastic dining experience, and I’ll definitely be returning! Highly recommend.
   

   Madame ZaResponded on January 10, 2025

   Hi Rachel, Thank you for your wonderful words regarding our restaurant. We really appreciate it. We are glad you had a fantastic dining experience.n I will surely pass this to the team. We hope to see you again. Cheers, Regine
   

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5. T

   Tania

   NT

   1 review

   5.0

   1 review

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you,amazing we decided to check in for Christmas eve dinner and stay at accommodation.
   

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   Madame ZaResponded on December 27, 2024

   Hi Tania, It was nice to know you had a wonderful Christmas Eve with us during your stay. You bet, I will pass you compliments to Marta. She will be thrilled to know you remember her. We are looking forward to welcoming you soon! Enjoy the rest of your holiday. Cheers, Regine
   

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6. G

   Graham

   NT

   1 review

   5.0

   1 review

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wait staff were fantastic, Christmas decorations awesome and the food.... OMG. Thank you.
   

   Madame ZaResponded on December 27, 2024

   Hi Graham, Thank you for your kind review! We absolutely love Christmas, and it's our joy to share the spirit of the season with our guests. We're so happy to hear that you enjoyed it. We look forward to welcoming you back again soon! Cheers, Regine
   

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7. D

   David

   NT

   1 review

   4.0

   1 review

   Dined on December 4, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The staff were pleasantly welcoming and table service was well managed ,we were not left waiting between courses ( timing was well managed) . Our meals were very nice and the ambiance was relaxing. Recommend and will be back in the near future .
   

   Madame ZaResponded on December 27, 2024

   Hi David, Thank you for taking the time to leave a review. We're thrilled to hear you had a wonderful experience with us, and we'll be sure to share your kind words with the staff. We look forward to welcoming you back soon Cheers, Regine
   

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8. T

   Tania

   NT

   1 review

   5.0

   1 review

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   If you want great service and great food this is the place. We went out to celebrate our wedding anniversary and they made it special each service congratulated us and they decorated our desert with a special note. It's hard to find great food with excellent service in Darwin/Palmerston and this is now on the top of my list.
   

   Madame ZaResponded on December 27, 2024

   Hi Tania, Thank you for your feedback! Our team will be so happy to know that you had a wonderful time. We are looking forward to welcoming you again. Cheers, Regine
   

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9. OT

   OpenTable Diner

   Melbourne

   1 review

   1.0

   1 review

   Dined on October 12, 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   Our dinner experience couldn't have been worse. The restaurant was full with two large birthday dinner celebrations but it appeared there were only two kitchen staff working. We arrived at 7PM for our booking, ordered our meals around 7:15PM, it wasn't until 9PM that we received our main meals. For it to take nearly 2 hours is completely unacceptable, regardless if the restaurant was full or not. A small bit of planning could have avoided this complete disaster, rostering on additional kitchen staff or even preparing a set menu for the large dinner party's so its easier for the kitchen but this did not occur. It was evident there were other tables who were left waiting hours for their food as well. Our experience was made worse by children who were allowed to run throughout the restaurant without any intervention from parents or restaurant staff. This showed a complete disregard for other members of the public who were hoping to enjoy a peaceful night out. When the food did arrive it was so disappointing, the steak was chewy to the point it was almost inedible and the chips were soggy like they had been left sitting on the counter. When you're paying a premium for main meals (around $50) you expect the food to be of a decent quality, this was not the case. The restaurant staff did their best to apologise for the long wait and were offering complimentary drinks and dessert but this was about as good as the evening got. It so disappointing to have a local restaurant charging a premium for their food but serving up such poor quality. If you're looking for a decent, well priced meal then this is not the place.
   

   Madame ZaResponded on October 18, 2024

   Thank you for your feedback regarding your recent visit. We sincerely apologize for the long wait time you experienced. We want to clarify that all guests were advised about the large booking that evening and encouraged to order early to avoid delays and no bookings were taken from 7:30pm onwards because of the big group. We provided an alternative seating option in the lounge area for a quieter environment. Regarding the food, we apologize for not meeting your expectations, and I will pass your feedback along to the chef. I want to assure you that we have already implemented measures to improve our service during busy evenings, including increased staffing and did a pre-order for large parties. Your input is invaluable to us, and we hope you’ll consider visiting again.
   

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10. A

    Andrew

    NT

    1 review

    5.0

    1 review

    Dined on October 3, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    Always a treat- good wine list, tasty food, and impeccable service. The staff were amazing.
    

    Madame ZaResponded on October 8, 2024

    Thank you for the great review. We hope to see you again soon at Madame Za.
    

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