Maggiano's - Richmond

Review summary

1. V

   Victor

   Richmond

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, outstanding service. Melissa, our waitress, was awesome. Made us feel very comfortable with our choices of food and drinks. Kudos!!!!
   

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2. J

   Jerome

   Richmond

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Bella our waitress and she was amazing!!. We would love to have her every time we are there. Thanks again Bella!!
   

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3. N

   Nikki

   Richmond

   7 reviews

   1.0

   7 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 1

   Unfortunately, we’ll likely not be going back again. The food is good, if/when you get it. We made reservations for two family dinners this year, Mother’s Day and my birthday. The first time we had reservations at 8pm. Later than I would have liked, but that’s what was available, so my husband took it. We got there and were told they were an hour behind on seating and probably another hour behind on food being served. Stunned that they could be so behind and not make courtesy calls, we waited knowing it would be difficult to find somewhere else so late on a Sunday evening. We tried to stick it out, hoping they were over estimating the wait. Unfortunately they weren’t; we were seated around 9 and still didn’t have food at 10pm. People were literally beginning to look as though they might fall asleep at the table. So we left. After TWO HOURS AND NO FOOD. There was nowhere else I really wanted to go for a nice sit down meal, so we ended up getting take out from the Chinese food restaurant around the corner from home… horrible experience. Avoided the restaurant all year, but tried again last night. Essentially the same exact thing, but by the time the food came nearly THREE hours after our 7pm reservation, we were too full of bread and salad, and tired of waiting, to even eat it. We packed up our dinner without touching any of it and left. The hostess and wait staff tried their best to make up for the HORRIBLE wait, but it’s not acceptable. Unfortunately, they explained corporate has known that the system is overbooking and refuses to do anything about it, so they have to deal with it and their customers do too. It’s really a shame because Maggiano’s has always been one of our favorite restaurants. But not being able to honor reservations, not having the decency to offer courtesy calls, and not even having SEATING FOR ANYBODY to wait that long is utterly ridiculous.
   

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4. J

   Jennifer

   Richmond

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   Food was lukewarm and terribly delayed. First time I’ve had this problem at this location
   

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5. S

   Stacey

   Richmond

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner was delicious! Our waiter David was amazing. We had a 7:00 reservation and didn't get seated until 7:15 because they were running behind, but it was still an amazing experience.
   

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6. N

   Nancy

   Charleston

   29 reviews

   5.0

   29 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s always so festive here and we really enjoyed it! The food was delicious, service was excellent! Lovely place for a holiday meal
   

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7. C

   Carron

   Richmond

   2 reviews

   2.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Food was lukewarm at best and stone cold in some cases. The typical Thanksgiving fare was lackluster. I would have rather had less food done well. Definitely didn't need 2 pasta dishes added on top of the ham, Turkey, and sides. Definitely not worth the money and I will not return for a holiday meal in the future.
   

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8. R

   Robin

   Orlando

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   It was wonderful service and a great holiday menu. A good value based on the variety of foods.
   

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9. J

   Joyce A

   Richmond

   1 review

   5.0

   1 review

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience, excellent food, & excellent service.
   

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10. C

    Chai

    Washington DC

    1 review

    5.0

    1 review

    Dined on November 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Maggiano’s in Richmond, VA, gave us a truly unforgettable family-style dining experience, thanks to their warm atmosphere, delicious food, and the exceptional service from our waiter, Nello! We started with the mozzarella sticks and truffle honey ricotta—and let me tell you, they were both absolutely amazing. The mozzarella sticks were perfectly crispy on the outside, with melty cheese inside that was pure comfort food bliss. The truffle honey ricotta was a delightful combination of creamy richness and a touch of sweetness, paired perfectly with the crusty bread. These appetizers set the tone for an incredible meal. Our group began as four, but by the end of the evening, we grew to eight people. The staff didn’t miss a beat, seamlessly accommodating our last-minute additions with a smile and efficiency. It was such a relief, and we couldn’t have been more grateful for how effortlessly they handled it. Nello, our waiter, was the real MVP of the evening. He didn’t push specific dishes but made us feel confident in all of our choices, letting us know we had made excellent picks. His enthusiasm, attentiveness, and genuine warmth made us feel so well cared for throughout the entire meal. He managed our table with ease, making sure every person—new arrivals included—felt welcome and had everything they needed. From the appetizers to the entrees and desserts, the food was flawless, and the portions were perfect for sharing. The experience was elevated by Nello’s encouragement and positivity, making us feel like we’d picked the best dishes on the menu (and judging by how delicious everything was, we probably did!). Maggiano’s Richmond is a must-visit, especially if you’re looking for a dining experience that combines incredible food, outstanding service, and a team that goes above and beyond. We can’t wait to return—and hopefully see Nello again for another amazing evening!
    

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