Malone’s – Hamburg

Review summary

1. L

   Lori

   Louisville

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food…great service! Malone’s never disappoints! The salad and bread are always a highlight for me!
   

   Malone’s – HamburgResponded today

   Lori, Thank you for your recent visit and 5-star review. Our team strives to provide 100% guest satisfaction, 100% of the time, and it is wonderful to hear you enjoyed your visit. We appreciate you dining with us and hope to serve you again soon.
   

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2. OT

   OpenTable Diner

   Chicago

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Let me start by saying I’m a loyal Malone’s customer and it’s ALWAYS our choice in Lexington- we’ve been I’m sure nearly 100 times. I’m also not one to be unreasonable at a restaurant, as I know food service is hard work and some are impossible to please! However, we dined at Malone’s Hamburg last night to celebrate two friends’ engagement and it was very disappointing. I will start by saying there was a miscommunication from the kitchen about being out of what I ordered - but he and the manager apologized profusely and comped my meal - which I VERY MUCH appreciated and don’t expect anything more than that. Simple mistakes happen and This review has nothing to do with that incident! However there were many other things that led to an overall disappointing experience, especially when celebrating an engagement. One of my friends wouldn’t ever dream of complaining in a restaurant no matter what, and wouldn’t let me say anything for her, but her sirloin was inedible. She can’t eat anything less than medium and what she received was a rare steak. (Way too tall - impossible to cook correctly in the center) so her entire steak was literally wasted. The blue crab linguini was extremely fishy for a nicer restaurant, the Mac and cheese had no flavor whatsoever, (think “milk sauce”) and the waiter’s assistant was CONSTANTLY trying to remove things from our table, (which can be a nice gesture to create space but it was really excessive) I realize sometimes there is just an off night, and these things could be expected at a cheap chain steakhouse, but when you choose to celebrate at a place like Malone’s it’s disappointing when seemingly nothing goes right. After countless trips to each of the 3 Lexington locations, it will be quite a while before we return. Next time we will most likely opt for Carson’s or even Tony’s downtown.
   

   Malone’s – HamburgResponded today

   Guest, Thank you for sharing your experience; we value your feedback as it allows us to improve. A member of our team would like to contact you regarding your experience and have requested your contact information via direct message. We hope to connect with you soon.
   

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3. J

   Jeff

   Louisville

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always top notch. Service always on point and good even better.
   

   Malone’s – HamburgResponded today

   Jeff, Thank you for your recent visit and 5-star review. Our team strives to provide 100% guest satisfaction, 100% of the time, and it is wonderful to hear you enjoyed your visit. We appreciate you dining with us and hope to serve you again soon.
   

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4. J

   Jason

   West Virginia

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress Lisa B was top notch and made our visit magnificent. The food was perfect and exceeded our expectations. I highly recommend Malone’s - Hamburg
   

   Malone’s – HamburgResponded today

   Jason, Thank you for your recent visit and 5-star review. Our team strives to provide 100% guest satisfaction, 100% of the time, and it is wonderful to hear you enjoyed your visit. We appreciate you dining with us and hope to serve you again soon.
   

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5. L

   Lora

   Louisville

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were seated 15 minutes prior to our reservation. The service and food were excellent. Kip is the best ever!
   

   Malone’s – HamburgResponded today

   Lora, Thank you for your recent visit and 5-star review. Our team strives to provide 100% guest satisfaction, 100% of the time, and it is wonderful to hear you enjoyed your visit. We appreciate you dining with us and hope to serve you again soon.
   

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6. T

   Taylor

   Louisville

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   This definitely wasn’t our best experience at Malone’s unfortunately. With my partner being a first responder we had to do our Valentines Day date a day late and we felt rushed, not listened to and just overall it was a very “meh” experience. My partner enjoyed her sushi rolls but my twin filets were lacking flavor and had more fat on them than meat it seemed like. It tasted like the steak had no seasoning, which is not the norm and while the steak was cooked perfectly to my liking there was so much fat that I didn’t even eat one of the full filets. Our server also seemed very distracted, never offered refills and at the end we planned on getting a dessert but the bill was dropped off on the table without so much as a word. We were disappointed nonetheless.
   

   Malone’s – HamburgResponded today

   Taylor, Thank you for sharing your experience; we value your feedback as it allows us to improve. A member of our team would like to contact you regarding your experience and have requested your contact information via direct message. We hope to connect with you soon.
   

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7. Q

   Que

   Louisville

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   For it to be our first time here & on Valentine’s Day, we expected it to be quite a wait but we got seated as we entered & ate well within an hour. Our server Ellie P, & the person coming around to pick up plates & refill our water was phenomenal. Very attentive & made sure our experience was great . The food was delicious! We definitely will return to try more dishes. . 10/10 recommend!
   

   Malone’s – HamburgResponded today

   Que, Thank you for your recent visit and 5-star review. Our team strives to provide 100% guest satisfaction, 100% of the time, and it is wonderful to hear you enjoyed your visit. We appreciate you dining with us and hope to serve you again soon.
   

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8. A

   Alexandra

   Cleveland

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed a wonderful Valentine’s Day/birthday dinner. If you have the option to have Kyle as your server, I highly recommend! He was very attentive, knowledgeable, and overall very kind. Thank you for being a part of our wonderful experience!
   

   Malone’s – HamburgResponded today

   Alexandra, Thank you for your recent visit and 5-star review. Our team strives to provide 100% guest satisfaction, 100% of the time, and it is wonderful to hear you enjoyed your visit. We appreciate you dining with us and hope to serve you again soon.
   

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9. R

   Renee

   San Diego

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding dining experience and our server went above and beyond to make sure that we had an exceptional Valentine’s Day celebration.
   

   Malone’s – HamburgResponded today

   Renee, Thank you for your recent visit and 5-star review. Our team strives to provide 100% guest satisfaction, 100% of the time, and it is wonderful to hear you enjoyed your visit. We appreciate you dining with us and hope to serve you again soon.
   

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10. S

    Susan

    Louisville

    9 reviews

    5.0

    9 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    The TV’s on the wall are distracting. They’re great for Harry’s, but not for Malone’s.
    

    Malone’s – HamburgResponded today

    Susan, Thank you for your recent visit and 5-star review. Our team strives to provide 100% guest satisfaction, 100% of the time, and it is wonderful to hear you enjoyed your visit. We appreciate you dining with us and hope to serve you again soon.
    

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