Manor Lounge - Elgin

Review summary

1. R

   Raphael

   Ottawa

   2 reviews

   5.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very affordable and good quality food. We had the poke bowl and the ingredients were delicious and fresh. I was unlucky to be seated next to a loud guy. That is all.
   

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   Manor Lounge - ElginResponded on February 17, 2025

   Hi Raphael! I am so glad you enjoyed your time with us. Sorry about the noise, appreciate the understanding on that one! Hopefully we will have the chance to host you again soon! Brendan
   

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2. E

   Eric

   Ottawa

   2 reviews

   2.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Our server was terrible. Server didn’t bring water, didn’t ask to refill drinks, forgot milk for coffee, left the menus on the table and we had to give them to someone else in order to eat. Really cool concept restaurant but server didn’t care about our Valentine’s Day experience at all. Very disappointed.
   

   Manor Lounge - ElginResponded on February 17, 2025

   Hi Eric, I am so incredibly sorry for your experience with us and the lack of quality service provided. I would love to chat more about this with you, I have sent you my email if you wouldn't mind reaching out so I can apologize further. Brendan
   

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3. A

   Annick

   Ottawa

   1 review

   5.0

   1 review

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nous avons eu une belle soirée en couple! Excellent souper avec très bon service. Partie de dards par la suite pour terminer la soirée!
   

   Manor Lounge - ElginResponded on February 17, 2025

   Salut Annick! Je suis ravie que vous ayez apprécié votre séjour parmi nous ! J'espère que nous vous reverrons très bientôt pour une autre partie de fléchettes! Brendan
   

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4. T

   Tina

   Ottawa

   1 review

   5.0

   1 review

   Dined on January 26, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was top notch! All of our severs were extremely pleasant. We also accidentally spilt a drink and a server was there to clean it up instantly without us having to ask. Food was quick, portions were good sizes. Only downfall, is we did find it a little loud.
   

   Manor Lounge - ElginResponded on January 27, 2025

   Hi Tina! Thank you for the feedback! I am so glad you enjoyed your experience with us. Can't wait to host you again soon. Brendan
   

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5. D

   Dave

   Ottawa

   1 review

   5.0

   1 review

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We are at the Manor Lounge before going to our escape room. It was very well done - they came to get us at our table when it was time for the escape. It was for my birthday so I received the cost of my escape refunded to me on the card I had reserved with. I also got a free birthday dessert and free birthday shot! The best trifecta ever! It made a great night even greater. The food was also very good! And staff very friendly :)
   

   Manor Lounge - ElginResponded on January 14, 2025

   Hello Dave! I am so glad you got to enjoy your Birthday with us and thank you for choosing us! I can't wait until we get to host you again. Brendan
   

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6. C

   Cat

   Ottawa

   1 review

   3.0

   1 review

   Dined on January 3, 2025

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 2

   As a whole this is a great concept for a venue. There’s a lot of fun to be had with lots of activity options all under one roof. Where it fell flat was the quality and the service. Our server asked if we wanted our appetizer before the meal. We agreed that was best. Minutes later all the food was brought out together anyways (so why ask in the first place?) The food looked better than it tasted. Proportions were off and flavours were overpowering. My $12 mocktail needed to be sent back for more 7up as it wasn’t even fizzy. We asked to change tables so we could be more comfortable and play some games. We were at the new table for 2.5 hours and not one time were we asked if we needed any drinks or dessert. We didn’t even get a bill until we got up to leave. We got the impression that the server was new and pointed out that it’s a good idea to check on your tables in case they want anymore drinks etc. He apologized but that was the extent of making up for the inconvenience. The space itself is lively and there are lots of games to choose from. For this reason we would give it another chance (especially to try out the escape rooms) However we would probably skip the food and drinks or stick to more simple menu options.
   

   Manor Lounge - ElginResponded on January 14, 2025

   Hello Cat, Thank you so much for taking the time to write such a detailed note. I have taken these notes aside and will be discussing with my team. I am truly so sorry that you were not being properly served during your experience and want to thank you for being willing to come back and let us make up for this experience. I would love to chat more about your experience and have sent you my email in another message. Again, I am so sorry we didn't live up to the standards we set for ourselves during this visit. Brendan
   

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7. A

   AMANDA

   Ottawa

   1 review

   5.0

   1 review

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Brendan, was fantastic! He ensured we were happy with our food, used ASL to communicate with us, and made our evening truly enjoyable. We’ll definitely be back soon!
   

   Manor Lounge - ElginResponded on January 7, 2025

   Amanda!! You were such a joy to have in the venue for NYE. Thank you for being so kind and understanding for my limited ASL and teaching me some new words. I can't wait to see you again at the Manor. Brendan
   

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8. J

   Jack

   Ottawa

   1 review

   4.0

   1 review

   Dined on December 30, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was very good, as was the food. The escape room was quite good also! Disappointed that they no longer comp the escape room for birthdays. That was one of the draws for going there multiple times a year with different groups.
   

   Manor Lounge - ElginResponded on January 7, 2025

   Hello Jack, I am so glad you enjoyed your experience with us! We absolutely still comp an escape room for your birthday - I am so sorry that was missed while you were with us. I have sent you a private message with my email, please reach out so I can get that refund processed for you! Brendan
   

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9. N

   Nicholas

   Ottawa

   1 review

   5.0

   1 review

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very helpful and friendly. Hostess was very patient and polite regarding our bookings and even helped remdy an error on our side (booked reservations on two different days by accident, they fixed the incorrect booking and moved it). Would absolutely consider coming again and trying the many great escape rooms. Darts were fun, it took a few tries to get the carmera calibrated correctly. It was a friends b day celebration and they made it really special with on the house drinks and food, plus darts. Thank you for the awesome night.
   

   Manor Lounge - ElginResponded on December 16, 2024

   Hi Nicholas! I am so glad you enjoyed your night with us! Sorry again about the darts calibration - we can't wait to host you again! Brendan
   

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10. H

    Helen

    Ottawa

    3 reviews

    5.0

    3 reviews

    Dined on November 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Had such a fantastic time once again. The entire team continues to make me feel so special each and every time we come here. Cannot express how much I appreciated it today after what has been a very long week. A huge thank you to Brendan for being so kind and welcoming to us today! Can't wait to come back soon!
    

    Manor Lounge - ElginResponded 6 days ago

    Hi Helen! Thank you so much for your kind words. It was my pleasure getting to host you today. Can't wait to see you again soon! Brendan
    

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