Marcella's Italian Kitchen - Polaris

Review summary

1. R

   Ranae

   Columbus1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were a party of 3 tonight, and I must say I am/can be very picky…and I literally pay attention to EVERY LITTLE DETAIL when dining out and this was all of our first time here. I have to say my initial concern was upon entering we were not greeted in a manner that was very welcoming at all, so I was a bit apprehensive…but we were seated at Alec’s table and everything going forward made up for the lackluster welcome. I LLLLLOOOOOVVVVVEEEEEDDD ALEC!! He was so knowledgeable about soooooooo much, even hipped us to a new drink(Dark Manhattan) which we will try when we come back, and because of him and Christian we will be back….and the food was amazing! I give both gentlemen as well as the overall experience 5stars!!
   

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2. B

   Britiney

   Unspecified1 review

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   The food was great but I asked at least 4x for gluten free bread to be brought to the table & it never came. One of the reasons I chose Marcella’s for my bday dinner was because I wanted to eat/enjoy bread with my friends before our meal & as I said, it never came. I asked her for it when she brought our waters over - the first time. Asked again when we put in our drink orders, again at our food orders AND when our food was brought out. I know it sounds silly but I was super sad about it. Otherwise, the food was great.
   

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3. OT

   OpenTable Diner VIP

   Columbus4 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   This was my first time coming to Marcella’s and it will be my last. The ambience is drab, loud, and packed in. The service was the only shining part of the evening. The waiter was amazing and friendly. We ordered dinner and the food that was “like a religion as it is so good” came out in literally 4 minutes. I got the chicken parm and I think IHOP could plate better and make it look more appealing. The chicken was chewy and bland. The Alfredo side was made with spaghetti noodles and watery. The bread was a step below Kroger. My daughter got penne Alfredo noodles and even she thought out jar sauce at home was better. Olive Garden and Sbarro at the mall are better bets.
   

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4. J

   Jamie

   Columbus5 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our server, Jamie, was fantastic with our large group.
   

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5. T

   Tracy

   Indiana3 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have been to Marcella's several times. The food and service are always excellent.
   

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6. M

   Michele VIP

   Columbus4 reviews

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our waiter EB was excellent. He is very present when communicating and serving us. Very kind. What a GEM.
   

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7. CP

   CassidyP

   Western NC1 review

   2.0

   Dined on February 23, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Disappointed with our dinner at Marcella’s. Our waitress made us feel rushed, our dinner came out before our appetizers, and she gave us the bill of the table next to us. The manager was very friendly and we did not get charged for our appetizers but I feel like this location could use some TLC to get back to how it used to be.
   

   Marcella's Italian Kitchen - PolarisResponded on February 28, 2025

   Cassidy, Thank you for providing your feedback from your recent visit. Please accept our sincerest apologies for your experience. We always strive to provide excellent service, and while mistakes do happen, it is our job to ensure you feel our genuine hospitality. Whenever it is convenient for you, please reach out to any member of our management team, we would love to make this right. Thank you.
   

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8. D

   David

   Columbus1 review

   3.0

   Dined on February 23, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food quality was less than what I have previously experienced at Marcella’s. Dressing on Caesar salad was overly tangy and meatballs for both our appetizer and entree were not adequately cooked, still pink on the inside. Maybe a bad night but not what I was expecting.
   

   Marcella's Italian Kitchen - PolarisResponded on February 28, 2025

   David, Thank you for your helpful feedback regarding specific items during your dining experience. We would love the opportunity to speak with you directly, and hopefully rectify this situation for you. Please reach out to any member of our management team at your convenience. Thank you.
   

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9. D

   Douglas

   Columbus1 review

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first visit to Marcella's and we really enjoyed the food & atmosphere. Our server, Tyler was awesome! We will be visiting again!
   

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10. J

    Jody

    Columbus9 reviews

    5.0

    Dined on February 22, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service and food is always excellent. Thank you for taking great care with your food preparation so that those of us who can’t eat gluten can enjoy delicious food and wonderful ambiance in your restaurant with friends.
    

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