Margaritaville - Times Square

Review summary

1. C

   Chris

   Tallahassee

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Made a reservation but still had to wait ten minutes. Went at 10:30 am to ensure we would make our train. Seating area was nice by the window. Restaurant was quiet. Waitress was attentive. Food is what was lacking. Food was a luke- warm. French toast was under cooked. Overall food was ok, would not go back again. Ladies bathroom had no towels in it.
   

   Is this helpful?

   Report
2. S

   Susan

   New York City

   21 reviews

   3.0

   21 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Late Sunday evening is a tough time for a busy Times Square restaurant - while the food was good, the service was slow and distracted, our order had to be confirmed twice because it wasn’t written down and a drink ordered was brought over halfway through dinner after we had to ask for it again. The roving photographer is over the top - unless I’m there for a celebration of some sort I don’t want to purchase photographs of my finished dinner. Enjoy a meal here for a birthday or an event, but I wouldn’t bother for a normal dinner.
   

   Margaritaville - Times SquareResponded 6 days ago

   Hi Susan, thank you for visiting and sharing your experience with us. We're so happy to hear that you enjoyed our tasty food. However, we regret that some aspects of your visit fell short of expectations. We hope you'll give us another chance to provide you with an amazing dining experience. -Margaritaville Management Team
   

   Is this helpful?

   Report
3. K

   Kim

   Philadelphia

   7 reviews

   5.0

   7 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This year for our Christmas trip to New York City. My kids decided they wanted to eat at Margaritaville Times Square. We’ve always had great experiences at the Orlando location so we decided to give it a try. The host was very polite and accommodating. The servers were upbeat and genuine. The food came out quickly. My kids were raving about the chicken fingers, not so much the craft macaroni and cheese. My husband liked his cheeseburger in paradise. I ordered the fettuccine Alfredo with Shrimp. It was good but I wish I would have tried something else. The ambience was great, however we would have liked to see live music like at the other location. It Wasn’t as impressive as Orlando for it being in Times Square . Overall great family restaurant.
   

   Margaritaville - Times SquareResponded 7 days ago

   Thank you for visiting our Times Square location, Kim! We're so happy to hear that our team provided you with excellent service, and that your family enjoyed our tasty food, especially the chicken fingers and cheeseburger. We appreciate your feedback regarding the ambiance and will consider opportunities to enhance the island vibe further. We hope to welcome you back soon! -Margaritaville Management Team
   

   Is this helpful?

   Report
4. L

   Liza

   VIP

   Philadelphia

   141 reviews

   5.0

   141 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We love this place for lunch on the way to the train. All the food is good, burgers, salads, shrimp. And we keep trying more of the menu and it doesn’t disappoint. Drinks are good too.
   

   Margaritaville - Times SquareResponded 7 days ago

   We're so happy to hear you enjoyed your lunch, Liza! It's wonderful that you savored the flavors of our tasty food and refreshing drinks. Thank you for being a valued guest, and we look forward to welcoming you back to paradise soon. -Margaritaville Management Team
   

   Is this helpful?

   Report
5. A

   Allison

   Nashville

   1 review

   1.0

   1 review

   Dined on December 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I made a reservation for 10 a few weeks in advance, successfully and confirmed. Day of, I was notified that my reservation was cancelled by the company due to a private event. I scrambled for the next few hours to generate plan b for my best friends birthday. It was very disappointing to realize companies will in fact prioritize a buyout over honoring existing reservations. The bad taste will keep me from dining here in the future.
   

   Is this helpful?

   Report
6. A

   Allen

   VIP

   Greater Boston

   38 reviews

   1.0

   38 reviews

   Dined on November 23, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We were on a mother/daughter trip to NY & had dinner here on Friday evening. It was TERRIBLE. Our server (Larry) was incredibly rude & truly terrible at his job. While ordering drinks he joked about carding my daughter (22) & not my Mum & Aunt by referring to their “ glasses at half mast & hair cuts” as marking them elderly. He then lied to me about not having Aperol to make Aperol Spritz (we saw the bottle on the bar when leaving). He continued to be snarky & rude throughout the evening & could obviously not care less about our experience. Would normally have tipped over the included 20%, but honestly we wouldn’t have tipped at all, given the circumstances, if it wasn’t automatic. The food itself wasn’t great. Salads were huge, but way overdressed. The nachos were awful; soggy & drenched in sour cream. Burger was okay, though overcooked. We had ordered wine after dinner & Larry tried to make us leave the table (the restaurant was half empty, they clearly did not need to turn the table over). Once the wine was delivered, we never saw him again. Cannot express enough how rude he was to my mom and aunt; to the point where it was a topic of conversation throughout the entire weekend. They are too very attractive women; one her 70s and one in her late 60s & it was unprofessional at best and downright cruel at worst to make those comments. Shame on you, Margaritaville, do better!!!!
   

   Is this helpful?

   Report
7. S

   Steve

   New York City

   1 review

   1.0

   1 review

   Dined on October 26, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We had to ask 3 people for silverware. Our waitress had attitude. We received the wrong drinks. When we got up and walked around to find a manager for silverware (we already had our food) she was more interested in seating new tables. We will never eat there again and will discourage others from eating there
   

   1 person found this helpful

   Report
8. V

   Victoria

   New York City

   1 review

   5.0

   1 review

   Dined on October 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great and it was perfect for our large group.
   

   Margaritaville - Times SquareResponded on October 24, 2024

   Hi Victoria, we're so happy to hear that your group had such a great experience! We're glad our island hospitality made it a smooth and enjoyable time for all. We can't wait to welcome you back for another taste of paradise. -Margaritaville Management Team
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   New York City

   4 reviews

   4.0

   4 reviews

   Dined on October 20, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   The food and drinks were great ,very big portions of food were
   

   • 
   • 

   Margaritaville - Times SquareResponded on October 21, 2024

   It's so great to hear that you enjoyed the generous portions of delicious food during your visit! We pride ourselves on bringing that island spirit to every plate. We hope to welcome you back soon! -Margaritaville Management Team
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on October 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was great the place was wonderful I had a great time
    

    • 
    • 
    • 

    Margaritaville - Times SquareResponded on October 21, 2024

    Thanks for the awesome feedback! We're so happy to hear you had such a great time and enjoyed the tasty bites during your island escape. Island hospitality is our top priority, so it's music to our ears when guests feel as relaxed as an island breeze while dining with us. We'll keep bringing that island spirit with every visit! -Margaritaville Management Team
    

    Is this helpful?

    Report