Margaux at JW Marriott Grand Rapids

Review summary

1. W

   Warren

   Detroit

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was nice to have a fine dining restaurant open on Sunday in downtown Grand Rapids. Our meals were excellent as was the service.
   

   Margaux at JW Marriott Grand RapidsResponded today

   Thanks for the review, Warren! We're thrilled to hear that you enjoyed your dining experience at Margaux at JW Marriott Grand Rapids on Sunday. It's fantastic to know that our meals and service met your expectations. We strive to provide an exceptional dining experience and your kind words are a testament to our efforts. We look forward to welcoming you back soon!
   

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2. L

   Lynne

   Grand Rapids

   7 reviews

   4.0

   7 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   Chef Elvis is worth the trip. Service unusually subpar.
   

   Margaux at JW Marriott Grand RapidsResponded today

   Hey Lynne, we're thrilled to hear that you enjoyed your experience at Margaux at JW Marriott Grand Rapids! We always strive to provide top-notch food and service, and we're glad to hear that you appreciated it. We're sorry to hear that you found our service less than expected. We take all feedback seriously and will certainly take your comments into account as we continually strive to improve. We hope to see you again soon for a more positive experience.
   

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3. J

   Jamie

   Detroit

   4 reviews

   1.0

   4 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a reservation for brunch. Hostess stand was dirty-dirty coffee cups and water bottles. Long line and nobody greeting guests at the stand. Service extremely slow. Despite hardly anyone being in the restaurant our food took a very long time to arrive and when it did it was cold. My burger was still frozen in the middle. Tables around us were not bussed and dirty dishes piled up everywhere. Very disappointing experience.
   

   Margaux at JW Marriott Grand RapidsResponded today

   Hey Jamie, thanks for visiting us at Margaux at JW Marriott Grand Rapids. We're truly sorry to hear about your disappointing experience. It's not typical of our standards to have long wait times and dirty service. We appreciate your feedback about the hostess stand and the food, and we'll certainly address these issues with our team. We strive to provide a better experience for all our guests and your feedback helps us do that. We hope to have the opportunity to serve you again and provide a better experience.
   

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4. L

   Leonard

   Detroit

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience! Good service and a great environment.
   

   Margaux at JW Marriott Grand RapidsResponded today

   Hey Leonard, thanks for choosing Margaux at JW Marriott Grand Rapids! We're thrilled to hear you had a great experience and enjoyed our food, service, and ambiance. We strive to provide our guests with a memorable experience, and your feedback is a testament to that. We look forward to welcoming you back soon!
   

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5. D

   David

   Grand Rapids

   2 reviews

   5.0

   2 reviews

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Met a colleague for lunch and we both enjoyed the restaurant and food. Though the lunch menu doesn’t have a ton of options, there are enough choices to make everyone happy! Everyone we interacted with was great! Additionally, I liked the fact that we could make a reservation and that they have valet parking. Overall, a great place for lunch.
   

   Margaux at JW Marriott Grand RapidsResponded 7 days ago

   Hi David, thank you for your kind review! We’re thrilled you and your colleague enjoyed your lunch experience with us. It’s great to hear that the menu options, friendly service, reservations, and valet parking all contributed to a positive visit. We look forward to welcoming you back soon!
   

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6. J

   Janice

   Grand Rapids

   1 review

   4.0

   1 review

   Dined on December 1, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Sunday brunch was good, but not great because it only included breakfast foods. We expected more meat entrees and more desserts.
   

   Margaux at JW Marriott Grand RapidsResponded 7 days ago

   Hi Janice, thank you for your feedback! We’re glad you enjoyed the Sunday brunch but apologize that it didn’t fully meet your expectations. We appreciate your suggestions for more meat entrées and desserts and will share them with our team as we continue to refine our offerings. We hope to welcome you back for an even better experience in the future!
   

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7. c

   carole

   Grand Rapids

   10 reviews

   3.0

   10 reviews

   Dined on December 1, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Good service but good was delivered fairly cold. Eggs were luke warm and bacon cold . .toast cold. Went ahead and ate it b/c would not have time to wait for another try . . . . probably won't go back.
   

   Margaux at JW Marriott Grand RapidsResponded 7 days ago

   Thank you for sharing your experience. We’re sorry to hear that your meal didn’t meet expectations and appreciate your feedback about the temperature of the food. We’ll address this with our team to ensure improvements are made. We hope you’ll consider giving us another chance to provide the quality experience you deserve!
   

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8. A

   Alexis

   Grand Rapids

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing dining experience! Chef Alvin with the fresh made omelet was top notch!
   

   Margaux at JW Marriott Grand RapidsResponded 7 days ago

   Thank you for the wonderful feedback! We’re thrilled you had an amazing dining experience and that Chef's fresh-made omelets stood out. We’ll be sure to share your kind words with him—he’ll be delighted! We look forward to serving you again soon.
   

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9. GE

   GandEsmom

   Detroit

   14 reviews

   3.0

   14 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Service was outstanding for our Thanksgiving dinner at Margaux. Our server was attentive, and genuinely friendly and helpful. Thanksgiving dinner was served via a buffet with all the trimmings for $65 per person, not including drinks. Our $14- $17 drinks were well-made with flavors perfectly balanced. Unfortunately, most of the trimmings for dinner were a miss for all four of us. Sometimes traditional holiday foods are not only ok, but welcome. There's nothing wrong with serving stuffing and mashed potatoes and gravy alongside the gourmet selections because guests love choices. We enjoyed trying a little of everything, but when it came right down to it, the only things we all enjoyed were the drinks, a couple of the pastas (the boar sausage in the orecchiette pasta was fantastic), beef from the carving station, rolls, and dessert. Those mini desserts were scrumptious! Several of the sides were cold unless you scooped from the bottom. I've decided that turnips and radishes should never be roasted, and green beans should be cooked until they're at least a little tender. It also would have helped if we had been given a table for four with a tablecloth instead of a couple round two-seaters pushed together so that we were sitting 2-3 feet from each other and right next to the carving station. Thankfully, our server helped make our dinner enjoyable and the woman at the hotel's reception desk made our night end on a high note with her cheery demeanor and offer to take a family photo in front of the Christmas tree.
   

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   Margaux at JW Marriott Grand RapidsResponded 7 days ago

   Hi there, thank you for sharing your detailed feedback about your Thanksgiving experience at Margaux. We’re delighted to hear that our team’s service and hospitality, especially from your server and the hotel’s reception, made a positive impact on your evening. We're also glad you enjoyed the drinks, pastas, carving station, and desserts! We appreciate your thoughts on the buffet selections and table arrangement, as they help us improve. Your suggestions about offering more traditional sides and ensuring food stays warm are invaluable, and we’ll pass them along to our team. We hope to welcome you back for an even more enjoyable experience in the future!
   

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10. P

    Patricia

    Detroit

    3 reviews

    3.0

    3 reviews

    Dined on November 28, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 3

    We had really looked forward to the Thanksgiving buffet at Margaux & I'm sorry to say we were quite disappointed. Service was great; ambience was fine. We were disappointed in the food. Carving station was good. Meats gravy good. The sides were a big disappointment; no mashed potatoes. Rutabaga mash with something else instead. There were some scalloped potatoes but quality was poor. The desserts: good but micro sized. Why not a regular slice of pie? Given the price of the buffet, I think we could have gotten more value for the dollar. Our server was fine (Emma); we had wine & that was good. The food overall: not worth the high price, especially the sides and the very skimpy little desserts. We won't be coming again.
    

    Margaux at JW Marriott Grand RapidsResponded 7 days ago

    Thanks for the review, Patricia. We're glad to hear that you enjoyed our service and ambience at Margaux at JW Marriott Grand Rapids. We're sorry to hear that our Thanksgiving buffet didn't meet your expectations. We take your feedback on the food quality and side dishes seriously and will use it to improve. We strive to provide a great dining experience and it's clear we fell short this time. We hope you'll consider giving us another chance in the future.
    

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