Mastro's City Hall Steakhouse

Review summary

1. SA

   SusanA

   Phoenix

   3 reviews

   3.0

   3 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   I love this place and treat my family every Christmas but the past 3 years we have been dissatisfied with the service. Our waiters have no personality, they vary rarely come by our table, zero small talk, no ambition to make it a great experience. I know these waiters must make great money and these jobs are hard to come by but you would never know it. The tip here is just a given not really earned. The bussers are more friendly. Hopefully next year we get treated like cared for patrons
   

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2. OT

   OpenTable Diner

   Fargo

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Our Christmas dinner at Mastro's was, unfortunately, a letdown. My husband ordered a 2015 vintage premium Bordeaux wine for me, which we were told the manager would personally pour. However, after everyone else in our party was served, I was left waiting for my wine. When the manager finally arrived, he poured the wine without offering a sample, which is standard for premium wines. To make matters worse, my husband noticed that the vintage year was different from what we had ordered. When he pointed this out, the manager winked and poured more wine instead of addressing the issue directly. We decided to send it back and order a different wine, but the same lack of attention to detail occurred—no opportunity to sample, and a significant wait of nearly 20 minutes for the glass. We hoped the food would redeem the evening, but it did not. We ordered Kobe beef, and it was not cooked to our specifications. By this point, we were too frustrated to address the issues further and decided to finish our meal and leave. The overall service and attention to detail were severely lacking. For the premium pricing, we expected a much higher standard. Mastro's, once a hallmark of fine dining, feels like it is devolving into a large-scale franchise operation, prioritizing turnover over quality and experience. In a city like Scottsdale, where there are numerous excellent steakhouses, there are far better options for exceptional food and service.
   

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3. D

   Dennis

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Top notch service, food, and ambience. Great Christmas Day dining experience!
   

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4. R

   Roianne

   VIP

   New York City

   8 reviews

   5.0

   8 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fedja our server was outstanding! He made great recommendations & he was very efficient. Mastro’s always provides delicious cocktails & food.
   

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5. S

   Stacy

   VIP

   Phoenix

   31 reviews

   5.0

   31 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect as always!!! Our favorite spot for Christmas Eve dinner🎄🌟❣️
   

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6. P

   Phoenix

   Denver

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 3

   Service was slow and inconsistent. Food was below average, lacking flavor, will lots of added grease. Tasted more like hotel food.
   

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7. T

   Thomas

   VIP

   Phoenix

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wagyu was amazing and Corey our waiter was excellent!
   

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8. V

   Vernon

   VIP

   Phoenix

   31 reviews

   5.0

   31 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always excellent service and food! Branzino is amazing
   

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9. J

   Jenifer

   VIP

   Phoenix

   24 reviews

   5.0

   24 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   We had a wonderful dinner, honoring the life of our daughter, Gillian Ragan, who was killed by a 14-year-old boy on December 9, 2023. Everything was wonderful however, the only issue was anyone that passed our table ended up, hitting the back of my chair over and over again as well as my head. Though I know a restaurant could get very busy, servers must slow down when they are around larger tables as to avoid hitting their customers. Our server David was remarkable however he had so many tables that we ended up having to wait much longer to order our food.
   

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10. M

    Morgan

    Las Vegas

    2 reviews

    4.0

    2 reviews

    Dined on December 18, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 3

    Food was great, service was a little slow, and it was very loud in there, and hard to hear. Overall good experience and would go back!
    

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