Mastro's Ocean Club - Downtown Los Angeles

Review summary

1. D

   Dyanarra

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice place. Friendly services. Goog quality of food
   

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2. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Decided to get a reservation for a nice Christmas dinner, the wait was long the service was very poor, asked for manager and they never came. Waited for almost an hour for food by that time I was full off bread.
   

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3. J

   Julie

   New York City

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   When we entered the restaurant, we waited for over 10 minutes before a server came to assist us. After placing our order, only two of our four water glasses were filled, one of which was only half full and without ice. The restaurant offers complimentary bread, but we never received any. Within 30 minutes of being seated, three other tables near us were seated, and all of them received bread while waiting for their food. However, even after we finished our main dishes, we still hadn’t received ours. When we politely asked the server about the bread, we were told, “I’ve already placed the order; someone will bring it to you soon.” I’ve never heard of needing to “order” complimentary bread and then wait for it. Meanwhile, I watched other tables that were seated after us receive their bread quickly. We asked about the bread four times, and each time, the server responded impatiently, saying it had been ordered and we needed to wait. When we finally decided to pay the bill and told the server we no longer wanted the bread, she sarcastically asked, “Is there a problem?” We ordered a 40-ounce tomahawk steak, three sides, and an appetizer, spending significantly more than many other tables. Receiving such poor service on Christmas Day was extremely disappointing. We were the only Asian table in the area, and I couldn’t help but wonder if we were being discriminated against. This experience left me deeply disappointed with the restaurant.
   

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4. M

   Malcolm

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great Meal and great service. Table lighting is a bit to dark!!
   

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5. T

   Tamara

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s always a great experience when I go to Mastro’s. Great food. Great drinks. Great service
   

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6. M

   Mike

   Palm Springs

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   All was great except I got violently sick when we got home. We had oysters and I now hear that some oysters now can carry noro virus. I wish that the staff had mentioned the increased risk or that the restaurant had taken them off the menu.
   

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7. M

   Mayra

   Los Angeles

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Our dinner was delicious, but we were not happy with the service overall. Everyone was nice but we did have to ask for water a few times after being requested. It was hard to find our waiter for our table, we kept having to look for someone to help us. It took so long for drinks, appetizers, and dinner to be served. We usually go to Mastro's in Thousand Oaks, and the LA location was very disappointing.
   

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8. R

   Regina

   Los Angeles

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was delicious although I had to send the baked potato back because it was cold. Service was a little questionable. Could’ve been a little bit more attentive, but overall a good experience. 
   

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9. D

   Domonique

   Orange County

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Marquis was our server and she made the entire experience AMAZING!!! Her energy and hospitality will be the reason we come back! There are many Mastro’s with better views but to find someone to be professional, kind, and provide the level of service that is missed will not go unnoticed.
   

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10. E

    Eddie

    San Joaquin

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was very good, good selection of cocktails and whiskeys. Our server was great she was always on top of everything couldn’t be better. Good holiday vibe and also had a musician playing and signing.
    

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