Mastro's Steakhouse - Chicago

Review summary

1. B

   Briana

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my first time at Mastro’s and it was definitely a 10/10. It was my boyfriend 30th birthday and he had a great time as well. The food was excellent our server was great it was overall a good experience and I will definitely be back.
   

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2. J

   Jd

   Chicago

   12 reviews

   5.0

   12 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing time as always. This is my go to restaurant daily for self care “ME TIME” and hosting friends, clients and family. Always. Quality service and amazing quality meals. Top tier!!!!
   

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3. G

   Gerald

   Chicago

   1 review

   5.0

   1 review

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding evening with my staff at Mastro’s Steakhouse in Chicago. It was our privilege to once again be cared for by the most excellent June. Her professional guidance and warm service was second to none….and the dinner was voila’! The perfectly prepared appetizers featuring their charred octopus and seafood tower are not be missed. , much less the excellent sides and of course, our entrees were flawless! Ask for June and enjoy her impeccable attention. Gerald G. Gutsell, D.D.S.
   

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4. b

   briana

   Chicago

   1 review

   3.0

   1 review

   Dined on February 16, 2025

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 4

   food was not what we were expecting. not sure what mastro’s is known for, might be steak but we did not get a steak. sides were good but main entrees were not.
   

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5. H

   Heidi

   Milwaukee

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service was amazing! Omar made the night extra special.
   

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6. O

   Oscar

   Charlotte

   1 review

   2.0

   1 review

   Dined on February 16, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   This wasn't an experience i was really expecting from Mastros as im a Landry's Select member and im constantly at Del Friscos where I get top tier service back home so I just assumed they would be top tier here at Mastro's. That was definitely not the case whatsoever. First off they dont participate in the landry select club but that wasnt an issue but just letting everyone know that may not know that. First off we came in and was greeted first thing by the hostess ladies and they were great. Had a reservation for 7 and was sit actually before 7. We sat right down and thats when the non attention started. it took about 8 to 10 minutes to get menus by our soon to find out waitress Chelana. She spoke with us very quickly and asked us would we love some bread and we accepted of course. After that we didnt see her, bread or anything else for exactly 16 minutes. Was wondering what was going on even the table next to us was wondering why we weren't being helped. We eventually got our drinks probably about 10 mins after ordering then we ordered when she brought them back because at this its been 26 mins and we only seen her 2 times. After ordering we seen her maybe 2 more times as the runners brought the food and the bread. She checked on us one time then the second time she asked us did we want desert. That was it. After that the checked came with $40 gratuity added which if you ask me the runners deserved because we saw them more than her and $40 for not seeing my waitress is unacceptable if you ask me but we didn't cause a scene we just kept it cool and paid. We saw a tall white gentlemen walking around im pretty sure he was the manager in charge he was checking on people all night. He never checked in with us whatsoever but nothing against him he may have just overlooked us. So we left and told the ladies at the front desk what went down. Food was decent at best but my Mastros experience was unacceptable and im pretty sure i will not be back.
   

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7. S

   Steve

   VIP

   Chicago

   5 reviews

   2.0

   5 reviews

   Dined on February 16, 2025

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 3

   I don’t like that the restaurant automatically adds 20% gratuity to your bill for a party of 2!
   

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8. I

   Isabella

   VIP

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect dinner date spot. My favorite items on the menu are the bone marrow, dry aged steaks, and cocktails.
   

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9. B

   Bill

   VIP

   Chicago

   10 reviews

   3.0

   10 reviews

   Dined on February 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Mastro’s used to be one of my favorite steakhouses in the city but last night was disappointing. I ordered a bone in filet and got it served in 2 pieces, one small piece attached to a bone and another separate filet.
   

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10. L

    Louis

    Chicago

    1 review

    5.0

    1 review

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was, as always, excellent and abundant! My server did a great job and I will be visiting again.
    

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