Mastro's Steakhouse - Chicago

Review summary

1. L

   Laura

   VIP

   Chicago

   3 reviews

   1.0

   3 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   With so many great steakhouses in Chicago - you’ll be better off going somewhere else. My filet mignon was overcooked and tasted gamey. It is super noisy, rundown decor and we got our food about 5 minutes after ordering which felt rushed. We didn’t mind because we wanted to leave but felt like a fast food place. Terrible ambience. All around a really bad experience.
   

   Is this helpful?

   Report
2. T

   Tere

   VIP

   Mexico City

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   El restaurante muy bonito, la comida espectacular! El Porter House estuvo deliciosos, y los esquites son un “must”, el butter cake inmejorable, de los mejores lugares!
   

   Is this helpful?

   Report
3. R

   Rey

   Minneapolis

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   This place is so strange, they have a dress code but only selectively enforce. I was chased down by a tall intimidating guy just to tell me to remove my hat, and meanwhile a guy in dirty jeans and a flannel walks right and the door goon does the even bat an eye. I’m wearing head to toe Giorgio Armani and I’m the one getting harassed?? Also, the Brussels sprouts were undercooked, the potatoes were good, the steak was cooked way under what I asked for and the peppercorn sauce didn’t have one peppercorn in it and tasted like flour and not much more.
   

   Is this helpful?

   Report
4. J

   Jason

   Indiana

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome food with a festive atmosphere. Our service was amazing and it was a beautiful evening. Cant wait to get back.
   

   Is this helpful?

   Report
5. K

   Kellie

   VIP

   Chicago

   13 reviews

   5.0

   13 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So glad we were able to get a reservation during this Christmas season. The food , service and ambience were amazing. The decor and holiday decorations were stellar. Wonderful experience.
   

   Is this helpful?

   Report
6. J

   JAMES

   VIP

   Miami

   4 reviews

   1.0

   4 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always food and service was wonderful. Joe and Gigi made things special. Getting robbed in the bar ruined the evening.
   

   Is this helpful?

   Report
7. S

   Shannelle

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 2
   4. Ambience 5

   Great environment. Waitress was not present and the food was ok. However, the cocktails were great.
   

   Is this helpful?

   Report
8. R

   Rita

   Los Angeles

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   It was extremely busy which made for a fun atmosphere but I believe they may have been understaffed. Our waitress was very busy with other tables. They didn’t acknowledge my father’s birthday which we were celebrating and I noted in my reservation. We unfortunately had to send our drinks back the first time we got them, the glasses tasted horrible. They were either dirty or the shakers the drinks were made in were not cleaned because the drinks tasted extremely off. We’ve dined here multiple times and to celebrate birthdays anniversary and promotions. But this was probably the worst experience. They also kept trying to take our drinks when there was visibly half a drink left in our cup. I know some people exaggerating, but it was extremely bizarre. We never had this experience any other time.
   

   Is this helpful?

   Report
9. J

   Jonathan

   Chicago

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and ambiance was great. The drinks are amazing as well. I will definitely come back.
   

   Is this helpful?

   Report
10. A

    ANDY

    VIP

    Chicago

    5 reviews

    4.0

    5 reviews

    Dined on December 8, 2024

    1. Overall 4
    2. Food 2
    3. Service 3
    4. Ambience 5

    One of our favorite places in the city. Spent several holiday dinners there, including the night we got engaged, and went last night for our 5th anniversary. Normally very good, last night just wasn’t the norm. Busy sure, but the service wasn’t as attentive as usual, and the one and only drink I ordered took a rather long time. My filet was grainy, just a bad draw on the cut of meat I guess. My wife had the same and hers was certainly better even cooked medium (go figure). Last night won’t stop us from coming back, but the experience was not commensurate with either the standard or the tab.
    

    Is this helpful?

    Report