Mastro's Steakhouse - Thousand Oaks

Review summary

1. M

   Michael

   VIP

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was great. Service was unusually slow in the bar.
   

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2. R

   Rick

   VIP

   Los Angeles

   5 reviews

   2.0

   5 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Don’t waste your money. The service was mediocre, the French fries were frozen, the Brussels sprouts were overcooked, and the $70+ New York Strip wasn’t cooked to order. To make matters worse, we were celebrating a birthday, and while the server offered a birthday dessert, we were surprised to find it added to the bill. The one highlight of the evening was the bar experience before dinner. The bartender was exceptional and delivered a true 5-star experience with our drinks.
   

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3. s

   steve

   VIP

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food , service, all outstanding; we sat at high tops in the bar which was very crowded & tightly packed in and very noisy, but it was a Saturday night holiday season so probably not all that unusual and to their credit they had many “suits“ (management type folks), actively engaged, running the show, keeping an eye out - - compliments to all.
   

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4. D

   David

   Los Angeles

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I enjoyed the space. Your staff was nice all good good time thank you much.
   

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5. J

   Jennifer

   Los Angeles

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My favorite place for lemon drop martinis, shrimp cocktail and butter cake! Heaven! Mandy and Bailey are the best bartenders one could ask for!
   

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6. M

   Marc

   Los Angeles

   15 reviews

   5.0

   15 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had our usual, ribeye and porterhouse. It’s always good with plenty to take home. Place crowded on weekends and only had bar seating available even a week in advance.
   

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7. J

   Javier

   Alabama

   13 reviews

   5.0

   13 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mike the manager and the female manager I can’t remember her name, but they always make me and my family feel so welcomed! And our waitress Britney! She’s the best!!!!! Can’t wait to go back again!
   

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8. S

   Stanley

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined on December 6, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I told you about an incident at the restaurant on November 23, 2024 when my purse was stolen from the back of my bar stool. You wrote to me saying you would contact me for more information but you never did. I want to file a formal police complaint. Your cameras in the restaurant could identify the thief. Tonight while I was dining the assistant manager was looking under a table while the dining patrons were using the restrooms. It was a table of 4 diners. Something criminal is going on in your restaurant. Why would the assistant manager be looking under the tablecloth of the table across from us. My 2 other friends also saw this, Dr. Joel and Linda Corwin. They paid for the dinner but the reservation was under my name Stanley Saltzman November 5 at 6:30. (805) 750-1696
   

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9. T

   Tom

   Los Angeles

   15 reviews

   5.0

   15 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mastros is an extremely nice upscale restaurant. We save it for special occasions.
   

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10. OT

    OpenTable Diner

    VIP

    New York City

    8 reviews

    3.0

    8 reviews

    Dined on December 2, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3

    The high level expectation was not met. We had to wait a long time for the second course and the waiters didn’t even bother to offer fresh pepper for the filet. We had to get up to ask for it ourselves. The two filet were ordered same size cooked same way but the height width and length of one was almost double. The attention came back when the check was delivered. They apologized for the delay for second course stating the restaurant was very busy. We had arrived early and there weren’t many people at that time. Overall overrated. Lastly beware of parking. We were ambushed after self parking that we had to pay as we were leaving. The “not so” friendly host said otherwise street parking. While I walked on crutches to my car after a recent injury that came right on time to finish the evening.
    

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