matchbox Capitol Hill

Review summary

1. R

   Roger

   Richmond

   66 reviews

   vip
   5.0

   66 reviews

   Dined on October 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food, prompt service and reasonably priced. Nice outdoor seating area.
   

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2. S

   Stefanie

   Washington DC

   59 reviews

   vip
   5.0

   59 reviews

   Dined on October 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter was wonderful ( I’m so sorry I forgot his name. He was very professional, provided great service and made wonderful recommendations for our lunch. Our lunch, black bean burgers, and apple pear salads were delish. We always enjoy visiting Matchbox Restaurant.
   

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3. T

   Tasha

   Washington DC

   7 reviews

   1.0

   7 reviews

   Dined on October 20, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   I ordered the Thick-Cut French Toast with breakfast potatoes, over easy eggs, and bacon. Unfortunately, I was dissatisfied with the quality of my meal. The eggs were served cold, resulting in stiff yolks, and the breakfast potatoes were burnt. When I brought this to the attention of the staff, that breakfast potatoes was not on my plate, I was promptly given a burnt potatoes, rushed preparation did not improve the quality.
   

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4. BE

   BigE

   Richmond

   87 reviews

   vip
   4.0

   87 reviews

   Dined on October 3, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Service was top tier Derek was on point. Food was good and the atmosphere was peaceful. No complaints we will be returning.
   

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5. B

   Bob

   Charleston

   4 reviews

   vip
   1.0

   4 reviews

   Dined on September 7, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   My entire response was based upon the level of service and attitude of some staff. It’s been some time since I experienced this level of incompetence, hostility , and lack of understanding of even the basics of customer service.. Example: after waiting 25 minutes for our beverage order, I went looking for our waitress who told me that she had done her job by giving order to bar tenders and that making drinks takes time. Fair enough. However , our drinks were 2 cans of soda and a white wine. After reminding her of that-probably I admit with a bit of sarcasm- everything went downhill from there. My only satisfaction was I paid in cash and left a .32 cent tip. A little annoyed that I didn’t have exact change!
   

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6. B

   Bridget

   Washington DC

   9 reviews

   vip
   2.0

   9 reviews

   Dined on September 7, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was very slow even though the restaurant was not very busy. The food was fine once it finally arrived but it took a very long time to get it. Server was slow to offer water and to take our order. Food was very slow to come out. Server never asked if we wanted more to drink.
   

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7. L

   Latisha

   Washington DC

   13 reviews

   2.0

   13 reviews

   Dined on September 1, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Service was extremely slow and we were swatting flies and mosquitoes the whole time. Indoors. Service has been really slow and bad the past couple times I’ve been. The kids food came out 20 mins before our food.  so of course they were finished eating and bored by time our food came so our experience wasn’t enjoyable while you eating. Don’t know when or if I’ll return
   

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8. S

   Sheryl

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined on August 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This Matchbox is consistently superior in terms of food, service and ambience.
   

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9. B

   Brian

   Washington DC

   9 reviews

   vip
   3.0

   9 reviews

   Dined on August 2, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   The restaurant should be renovated- but the manager was doing a great job and working hard. The hostess said it was going to be a 45 min wait when we showed up as walk ins. Then when we made a reservation through open table - she served us in 10 min. That was odd. Pizza was decent though.
   

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10. OT

    OpenTable Diner

    Washington DC

    1 review

    5.0

    1 review

    Dined on July 27, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    Having been to Matchbox in the past, I knew basically what to expect, however it had been several years since our last visit, and I wasn't sure if quality would have suffered during that time and luckily it was even better than I'd remembered. The restaurant was not crowded when we arrived, and we were seated in a booth across from the bar. A few other tables had come in after us and were greeted before us which we found odd but eventually the bartender who we'd seen mixing drinks came over to our table and stated he'd be our waiter. He'd looked at us several times, and the only comment I have regarding his service is he should have simply said he'd be with us in a moment, otherwise he was quick to serve us. My husband and I both had a ten-inch pizza which was delicious. I had pepperoni and mushrooms, and my husband had the meat lovers. The ingredients were fresh and appropriately portioned. The atmosphere is casual and clean, and the music was great as it seemed to be a mix of 80's hits. My husband was warm because the door was open, but I personally loved having the mix of air conditioning and fresh air coming in. There are a few outside tables, but because it was warm nobody was sitting there during our visit. The staff was friendly, welcoming and for the most part efficient. The manager was busy checking on tables, making sure the staff was taken care of and food was being delivered while hot. Not cheap by any means, but a pretty good value for the money.
    

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