Matt the Miller's Tavern- West Chester

Review summary

1. W

   Walt VIP

   Cincinnati59 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was exactly what we wanted, priced fairly and good service
   

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2. OT

   OpenTable Diner

   Cincinnati3 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing! For a Saturday evening it seemed organized even with quite a few people waiting. We had a reservation and had to wait about 15 minutes to be seated. Once we were seated the hospitality was amazing, the food was AMAZING! You have to try the homemade pretzel bites 10/10! The burger was cooked to perfection. This was my first time and it won’t be my last! Great experience
   

   Matt the Miller's Tavern- West ChesterResponded 2 days ago

   Hey, Thank you for your fantastic review! We're thrilled to hear that you had an amazing experience at Matt the Miller's Tavern-West Chester. It's great to know that our organized reservation system didn't dampen your overall experience with us. We're especially pleased to hear that you enjoyed our homemade pretzel bites and our perfectly cooked burgers. Your kind words mean a lot to us and we can't wait to welcome you back for another great experience. Cheers! Best, The Management Team
   

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3. R

   Ruth N

   Cincinnati8 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Pretzel buns are delicious. But not much ambience and very noisy.
   

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4. T

   Thomas

   Cincinnati14 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We really like their fish and chips and the salmon on my salad was delicious.
   

   Matt the Miller's Tavern- West ChesterResponded 2 days ago

   Hey Thomas, We're thrilled to hear that you enjoyed our fish and chips and salad, especially the salmon! It's wonderful to know that our service met your expectations. We appreciate your feedback on the value, and we'll certainly take it into consideration as we continuously strive to improve. We look forward to serving you again at Matt the Miller's Tavern-West Chester. Best, The Management Team
   

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5. NI

   NIMI52

   Cincinnati14 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Prime rib was overcooked and tuff. Brussels sprouts were swimming in oil and grease.
   

   Matt the Miller's Tavern- West ChesterResponded 1 day ago

   Hello NIMI52, We're truly sorry to hear that your dining experience at Matt the Miller's Tavern- West Chester didn't meet your expectations. We strive to provide our guests with delicious meals and it seems we fell short this time. Your feedback about the prime rib and Brussels sprouts is noted and will be shared with our culinary team for review. We're glad to hear that you found our service satisfactory, but we understand that we missed the mark on the food. We hope you will give us another chance to impress you in the future. Best regards, The Management Team
   

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6. S

   Shiloh VIP

   Cincinnati5 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent brunch! Food was delicious, service was attentive and courteous. I would recommend and will return.
   

   Matt the Miller's Tavern- West ChesterResponded 2 days ago

   Thanks for the review, Shiloh! We're thrilled to hear that you enjoyed your brunch with us at Matt the Miller's Tavern-West Chester. It's great to know that our food and service met your expectations. We're always eager to serve you again and look forward to welcoming you back. See you soon!
   

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7. P

   Phillip

   Cleveland8 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great food Service was on point. Never had to ask for refills or condiments server was always a step ahead. Great work by the staff
   

   Matt the Miller's Tavern- West ChesterResponded 6 days ago

   We appreciate the 5-star review and thank you for your support and kind words about our food and service. We look forward to having you dine with us again soon.
   

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8. J

   Joe

   Las Vegas3 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time my wife and I have ate at Matt’s. I ordered the salmon and my wife ordered the short rib pasta and they were both delicious. Also drinks and service was great. I was a bit loud but everything else made up for that. We will be back.
   

   Matt the Miller's Tavern- West ChesterResponded on March 3, 2025

   Hey Joe, We're thrilled to hear that you and your wife enjoyed your first visit to Matt the Miller's Tavern-West Chester! It's wonderful to know that our salmon and short rib pasta hit the mark for you and your wife. We're also glad that you found the drinks and service up to par. We always aim to provide a great dining experience for our guests. Your feedback is greatly appreciated and we look forward to welcoming you back soon. Best wishes, The Management Team
   

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9. MM

   MollyM VIP

   Cincinnati10 reviews

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was delicious and once again service was impeccable. Only complaint was we were seated in the bar area at 5:45pm and wished the music was not quite so loud. Will definitely be back!
   

   Matt the Miller's Tavern- West ChesterResponded on March 3, 2025

   Hey MollyM, Thank you so much for your kind words and for taking the time to leave us a review. We're thrilled to hear that you enjoyed our food and found our service to be impeccable. We understand that the music volume may have been a bit too loud for your preference. We appreciate your feedback and will certainly take it into consideration. We're looking forward to welcoming you back to the bar area at a more comfortable volume next time. Best regards, The Management Team at Matt the Miller's Tavern- West Chester
   

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10. F

    Fletcher

    Cincinnati6 reviews

    3.0

    Dined on March 1, 2025

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 4

    Service was fantastic, but when you bring cold food to our table and don’t adjust the bill to compensate for the ruined experience on a birthday occasion, I’m not going to give you a great rating. Fixing our food doesn’t justify the grave mistake made.
    

    Matt the Miller's Tavern- West ChesterResponded on March 3, 2025

    Fletcher, we truly appreciate your kind words about Zack. We're glad to hear he made a positive impact on your experience and it's disappointing you took the tip away from him. We sincerely apologize that the meal was not up to expectations, especially on such a special occasion. Our manager acted quickly to replace the cold food and ensured you had other items to enjoy while waiting. Additionally, a $10 comp card was offered as a gesture to make up for the situation. While we did not feel the meal warranted a full comp due to the quick resolution, we understand your frustration and will take your feedback into consideration as we continue to improve our service. We appreciate your understanding and hope we can have the opportunity to serve you again in the future.
    

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