Mattone Italian Kitchen

Review summary

1. G

   Garlyn

   Vancouver

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   Went for the first time and was disappointed. Open atmosphere seemed more like a hospital cafeteria than a nice restaurant - lots of echo and so noisy and cold ambience! Food tasted good but for the price I'd expect more on my plate. I'd also expect that we would have a server take our orders instead of having to go order at the counter. We were given no info on the meals prior to ordering - just told to go to the counter. Then we had to pay and tip in advance before knowing how good the food or service would be. There was an ingredient missing on the salad and we told some teenage boy in a dirty white t shirt. He seemed perplexed and said "hmm that's weird" and that's the last we heard of it. Overall very disappointed. Won't be back
   

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2. R

   Rheal

   Vancouver

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We were not aware that this was an "order at the counter" service. We were sat at a high top table that we had requested by error. Our mistake. Very uncomfortable for my wife and I who are shorter and seniors. We could not reach the foot rest. We asked to be moved but were inforned that it was booked. When we went up to order, we asked if we could please have the gnocchi divided on 2 plates for sharing. We were told that they were too busy to do that. The debit machine pulls up a tip page. We have not yet seen or tasted the food yet we are asked to leave a tip. Unacceptable. Really poor set up. Very dissappointed. We will not be back and will not be recommending it to our friends.
   

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3. J

   Jaclyn

   Edmonton

   1 review

   3.0

   1 review

   Dined on December 7, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The vibe is a little confused. Is this a quick place for 80 year old RVers to come grab a quick meal by ordering at the counter, after sitting down? Or a fine dining Italian restaurant?! Food was great, the service received was great..... Can't understand the whole order yourself thing though .... It's strange to go out for a +$100 date night and be expected to pay/tip before receiving even your beverage! If we decided after our first drink that we wanted another we'd have to interrupt our meal to go order/pay again at the counter. Feel like this process may discourage patrons from ordering more while there. Humans like convenience, especially for a $30 portion of spaghetti....... Again I'd like to say the food was great and the service we received was great but we will likely not drive out there again for a special date night.
   

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4. w

   wendy

   Vancouver

   11 reviews

   5.0

   11 reviews

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   It is so nice to have a good restaurant in our neighbourhood again! We had dinner with friends and it was wonderful as usual. The food is so good! And the service is always friendly. We really don’t mind placing our order at the bar. After that everything is brought to you and it is still a terrific dining experience. We do wish there were some shareable items on the appetizer list so that we could pop in now and again for a glass of wine and a snack. Otherwise, perfect!
   

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5. Y

   Yin

   Calgary

   2 reviews

   5.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A neighbourhood gem! Every visit has been a positive experience for us. Looking forward to many more meals there!
   

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6. D

   Doug

   Vancouver

   4 reviews

   4.0

   4 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food is excellent and presented well. Everything is clean and comfortable.
   

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7. E

   Erika

   Vancouver

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went today for the first time. We had lasagna. Cheese pizza and burger and fries. Everything was good. Good Service. Good food.
   

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8. S

   Savannah

   Vancouver

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and ambiance! I have gone twice and ordered the harvest gnocchi each time and have not been disappointed. The focaccia and cheese cake are also must haves. Definitely would recommend.
   

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9. R

   Ryan

   Vancouver

   1 review

   3.0

   1 review

   Dined on November 18, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   We were there Nov 17 the service was great and the atmosphere was amazing. The food looked amazing. The pasta that came with the chicken parmesan was a bit bland and so was the Italian pizza. There was no salt on the table to add but maybe that's by design. I think we will give it another chance but was really hoping to have been impressed.
   

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10. A

    Andrew

    Vancouver

    1 review

    3.0

    1 review

    Dined on November 18, 2024

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 2

    The food is very nice but on the whole a little overpriced. When i walked in tonight, for the first time, my immediate thought was it felt like a works canteen. Saying that, when I visited and worked at the IBM computer factory in Milan, Italy, that place was more comfortable and had more ambiance than tonight. The staff were very pleasant and made for a good experience. The temperature needs to be increased slightly as it was bordering on a little chilly. Nice new building but whoever thought of putting two floor spotlights right outside the front doors needs their head examined as the blind you at night walking in and out of the front doors.
    

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