Matt's Stock Island Kitchen & Bar at The Perry Hotel

Review summary

1. J

   James

   VIP

   Key West

   8 reviews

   1.0

   8 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   I am a local in Key West for years. I made this reservation for my son & his wife for Valentine's Day. We have been there & Salty Oyster's in the past & were very satisfied. Frankly, I was embarrassed. They made a confirmed reservation for inside at 7:30P, waited much after 7:30P & then, they were given an outside table. (?) No Option. The service was unacceptably slow (like 15 minutes for acknowledgement) & people that waited around them left after waiting for over 15 minutes to be acknowledged at their table. I can say that this is uncharacteristic of this restaurant, but, totally unacceptable. While the final food prep was good, this is not acceptable to your patrons. I love supporting local restaurants, but, not, if this is what I am going to get.
   

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2. B

   Bruce

   Phoenix

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Finally seated 45 minutes after our reservation time. During our wait, the one bartender was so overwhelmed it was nearly impossible to get a drink. The original table they wanted to seat us was the worst on the patio and had been available the whole time we were there. They did accommodate our ask and moved us to a nicer table. But, no one ever greeted us, brought water or took a drink order. After 10 to 15 minutes we left and had a great dinner at Bad Boy Taqueria & Tequila. Skip Matt’s and go for the tacos and margaritas.
   

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3. a

   adeline

   VIP

   Montreal

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   70$ for a beef filet and lobster plate. Filet was very fatty and very chewy. Lobster and sides were good. Key lime pie was awful. I never criticize food to a server (didn’t even mention the beef) but I had to tell him about the pie. It was like a flavorless jello with tons of powered sugar to make it somewhat creamy. Crust was not good either. No taste. 12$. Not even good enough to be eaten. Server was hard to understand but fine, although we had to pour our 130$ bottle of wine by ourselves most of the time. It’s a fine restaurant but I find it overpriced. Location is great though.
   

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4. M

   Martin

   VIP

   Key West

   10 reviews

   3.0

   10 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   We went for Valentine’s Day and they must have been overwhelmed even though there were plenty of empty tables. Our server took about 10 minutes to greet us and ask for drinks. The drinks came 20 minutes later. About 30 minutes later we asked the manager to get our server so we could order. We placed our order about 15 minutes later and waited 45 minutes for our meal. The food was fabulous!! The server of course never checked on us. Since we were there so long we asked for our desserts to be made to go. 35 minutes later the manager brought them and we could finally leave. We had heard great things about the place and the food deserved the praise, but the service ruined the whole experience.
   

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5. L

   Linda

   Key West

   12 reviews

   5.0

   12 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a wonderful experience with Food, weight, service, and ambience. I would return.
   

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6. A

   Alicia

   Fort Lauderdale

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service and the food were above and beyond. We brought in the our catch and it was cooked to perfection.
   

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7. R

   Robert

   New York City

   1 review

   2.0

   1 review

   Dined on January 27, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Food was pretentiously presented. Small portions. Taste was okay. Waitress, who was inattentive, spilled a glass of water over my chicken dinner. She apologized and took the food back to the kitchen. The dish was dried and the same food was returned to me to eat. No "sorry" and no compensation for this large mistake at what is supposed to be an upscale restaurant.
   

   Matt's Stock Island Kitchen & Bar at The Perry HotelResponded on February 8, 2025

   Dear Robert, thank you for bringing this to our attention. We sincerely apologize for the inconvenience and will be sure to follow up with the staff involved to ensure this does not happen again. Thank you for your business and if you come back to Matt's please let us know and we will be sure to provide a better experience in all facets.
   

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8. J

   John

   Philadelphia

   4 reviews

   5.0

   4 reviews

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   good food. service needs work but waitress stepped up to cover!!
   

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9. h

   helena

   Key West

   1 review

   5.0

   1 review

   Dined on January 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   food was expensive but tasty. the atmosphere was clean but not so high end as the prices.
   

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10. T

    Tom

    Key West

    1 review

    5.0

    1 review

    Dined on January 19, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was a great experience. Overall, the food was fabulous. Wait, staff was courteous and prompt. Overall a wonderful experience would highly recommend to anyone. It is in a class by itself. Presentation is great. The price is appropriate for the food and the overall experience. We will be back it is a real treat to dine there!
    

    Matt's Stock Island Kitchen & Bar at The Perry HotelResponded on January 24, 2025

    Thank you for your five-star review! We appreciate your business and look forward to welcoming you back soon.
    

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