McLoone's Boathouse

Review summary

1. J

   Joe

   New York City

   20 reviews

   3.0

   20 reviews

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   McLoone’s has lost its edge. It began when we sat down in the mostly empty dining room. The hostess acknowledged that it was our anniversary as I specified when making the reservation, yet sat us at a table with a view of a wood wall when there were other tables with views available. There were several tables towards the fireplace and in center of the dining room that would have been much better (again, the place was practically empty at 7pm on a Friday night). Once I spoke to a lovely waitress about moving tables and we relocated to one with an actual window view, a different waiter came to serve us. He was pleasant enough and went over the specials for the evening. I opted for water whereas my partner decided to order wine. We ordered the Brussels sprouts appetizer that, once it arrived, had very little sprouts and mostly a pumpkin seed/craisins/sweet potato mix on a plate that was drizzled with balsamic-type of spread and looked messy - the brussel sprouts had no seasoning whatsoever and you had to rub the sprouts in the little balsamic spread to get some type of taste to them. The raisin/craisins were too sweet and the presentation was lackluster. I had to ask the waiter for a water refill several times throughout the evening which was disappointing when other waiters were constantly refilling their tables’ water glasses. Once my dinner arrived (I ordered the burger they call “Braveheart”), the disappointment continued. The presentation was poor. My burger looked like it slid towards the edge of the plate while the basket of fries appeared to be the only highlight since they were still hot and had good seasoning on them. The burger itself was a good size, but was very bland; the “cheddar” cheese on it looked like McLoone’s was going through a cheese famine. The two slices of cheese looked like it was one slice cut in half and was so thin I might as well ordered a plain hamburger. The noise level was too high as were the prices for a poor dinner experience.
   

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2. v

   vanessa

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience aa usual I have been going there for the past 5 years and my board meetings always happen there great place Nd good environment.
   

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3. L

   Lynne

   New York City

   390 reviews

   vip
   5.0

   390 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful lunch at McLoones. The service was wonderful.,Our waiter Junius, was excellent. The food was fantastic snd we even joined the rewards club. We will certainly return.
   

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4. B

   Barbara

   New York City

   10 reviews

   vip
   2.0

   10 reviews

   Dined on November 9, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   I love this venue but the service is horrendous. I had to ask for a waiter after 15 minutes at the table (no one came over with water or to take our order). Finally water was provided and we waited another 5 mins for the waiter. We put in apps and drinks. Apps came first. Then the bar drinks arrived 5 minutes later with 2 of them wrong (had asked for vodka instead of tequila in one of the drinks on the cocktail menu). We couldn’t find our waiter, I had to bring the drinks to the bar. They remade them in the same glasses!!! Meanwhile both myself and the other person had taken sips of out of the original glasses and didn’t know which was which. The 2 children at the table still didn’t have their lemonade and cola delivered. so I reordered that. By the time the revised drinks were made, then the lemonade and cola got to the table so they had 2 drinks each. Our waiter reappeared and took our entree orders (all menus still piled up on table). Entrees arrives timely but all appetizers were still on table and not cleaned off. We had to ask them to take the appetizers before putting down our entrees. The salad I ordered without cheese had cheese and I asked for blackened shrimp which was not blackened. The food was decent and the space and location is great. Unfortunately in the 15+ years it’s been opened, they still can’t get their service together. This was a 2:30pm lunch and the restaurant was not at full capacity.
   

   McLoone's BoathouseResponded on November 13, 2024

   Thanks for the feedback, Barbara. We're really sorry to hear about your experience at McLoone's Boathouse. It's disappointing to hear that our service did not meet your expectations. We pride ourselves on providing excellent service to our guests, and it's clear we missed the mark during your visit. We appreciate your patience with the issues you encountered, and we're sorry for the inconvenience. We're glad to hear that you enjoyed the location and the food. Your feedback is crucial to us as we strive to improve. We hope to have the opportunity to serve you better in the future. The Management Team
   

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5. E

   Elizabeth

   New Jersey

   1 review

   4.0

   1 review

   Dined on October 27, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Busy day with weddings going on so setting up other tables, etc. The staff was very professional but seemed distracted with so many things to manage in different parts of the restaurant indoors and outdoors.
   

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6. T

   Toni

   Philadelphia

   8 reviews

   5.0

   8 reviews

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Kevin was fabulous! We will be back! Food variety was perfect
   

   McLoone's BoathouseResponded on October 29, 2024

   Hi Tgirl, Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic dining experience at McLoone's Boathouse. It's always our goal to provide an excellent variety of food and service, and we're glad to know we hit the mark for you. We appreciate your high ratings and your support, and we look forward to welcoming you back soon! Best regards, The Management Team
   

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7. A

   Andrea

   New York City

   30 reviews

   vip
   3.0

   30 reviews

   Dined on October 26, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   This location is Not up to McCloone’s standards. We did give feedback to the Manager
   

   McLoone's BoathouseResponded on October 29, 2024

   Thanks for visiting us, Andrea! We're sorry to hear that your experience at McLoone's Boathouse didn't meet your expectations. We appreciate your feedback and we'll definitely take it into consideration as we continually strive to improve our restaurant. We hope to have the opportunity to serve you again in the future.
   

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8. M

   Marci

   New York City

   2 reviews

   vip
   2.0

   2 reviews

   Dined on October 26, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food was extremely overcooked and several dishes were just burned.
   

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9. CC

   ConnieC

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on October 24, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Beautiful ambiance, excellent service and good food. Our server Diana went above and beyond- thank you! My sister felt special during her birthday dinner. We all had a great time.
   

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10. s

    susan

    New York City

    3 reviews

    5.0

    3 reviews

    Dined on October 23, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    It's wonderful to sit outside on a nice day with a view of the reservoir.
    

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