Mercer Roof Terrace

Review summary

1. T

   Terry

   Los Angeles

   5 reviews

   3.0

   5 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Disappointing. Had high hopes for the Christmas Eve experience in the rooftop igloo with “views of the city”. First off they called us and told us to get there half an hour early as they wanted to get staff home. Totally understandable so we arrived early to almost empty restaurant. They led us to the igloo and seated us. We had zero views of the city as promised and the seating was odd for five people too big. We asked to be switched to the cabin closer to a having view of St Paul’s Cathedral etc. the cabin for us perfectly but views still limited. They came to take out quickly and we had to order everything including dessert at that moment as the kitchen would be closing soon. We were very rushed and it was awkward. Appetizers came out very quickly. The inside of the bread rolls were frozen. They forgot two of the apps and we had to ask for them. Food was good. Not great. But good. We were brought everything so fast including the check which was brought before we even got dessert. When we reminded them we had ordered dessert they seemed very surprised/annoyed and apologized for forgetting them even though they were on the check which we had already paid . Overall it was nothing special and awkward because of the rush and I mean rush service. Not how we imagined spending Christmas Eve dinner as a family. I totally appreciate them wanting to get staff home however they should not have offered that time slot to reserve the igloo. We came from the states and this was the only dinner reservation we made to make out visit special. So overall disappointing.
   

   Is this helpful?

   Report
2. P

   Piergiorgio

   London

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Abbiamo cenato nella “cabina”, ambiente decisamente intimo e ben riscaldato. Servizio cortese e molto efficiente. Il cibo molto buono. Forse un po’ caro ma in linea con i prezzi dei ristoranti in centro a Londra. Consigliato.
   

   Is this helpful?

   Report
3. G

   Geoff

   London

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just had a birthday party for my wife at the Pod on the roof at Mercer’s. Excellent service and a great ambiance.
   

   Is this helpful?

   Report
4. B

   Benjamin

   London

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We ate here after our engagement and the team did everything they could to make sure we had a wonderful evening. Everyone looked after us perfectly and the food was great too.
   

   Is this helpful?

   Report
5. s

   simon

   London

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   staff were good, restaurant nice, food really poor quality, steak was horrible
   

   Is this helpful?

   Report
6. T

   Thushari

   London

   2 reviews

   5.0

   2 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Roof top cabin was very cosy , had beautiful views of the city skyline ! Great service.
   

   Mercer Roof TerraceResponded on December 10, 2024

   Dear Thushari, Thank you for taking the time to post your review. We are glad you enjoyed your meal with us and hope to see you again in a near future. Kind regards Thomas
   

   Is this helpful?

   Report
7. C

   Callum

   Berkshire

   2 reviews

   2.0

   2 reviews

   Dined on December 9, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We was seated in the huts outside, after a while we noticed one of the seat cushions was soaked and one of our party the had wet clothes. the food was ok, Steak was over cooked. Considering it was a Monday afternoon the service wasn't very quick
   

   Is this helpful?

   Report
8. S

   Shabz

   London

   24 reviews

   4.0

   24 reviews

   Dined on December 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This is a very cute place with great views. Food was good and well prepared I had the fish and chips. Service was friendly and they were competent. My only feedback is that some of the tables inside were very close together.
   

   Is this helpful?

   Report
9. A

   Alina

   VIP

   London

   1 review

   1.0

   1 review

   Dined on December 5, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   The steaks were extremely salty and inedible. Triple cooked chips were just standard chips. Salads were very sadly seasoned. Beetroot starter had so much vinegar, it was inedible. The cheese plate thankfully wasn’t salted - great achievement , hats off to the chef that didn’t touch that dish. The table was outside in a little tent - no air, very cold, no waiters coming in a regular basis. Absolutely appalling experience.
   

   Mercer Roof TerraceResponded on December 11, 2024

   Dear Alina, First of all thank you for sharing your feedback from your recent visit to our Mercer Rooftop Terrace and I am sorry to hear that your experience did not meet your expectation on this occasion. We try our utmost to manage our guests’ expectations and sad to hear that your visit was not as enjoyable as you had hoped this time. Please be rest assured all our staff are committed to looking after our guests to the best of their abilities and our sincerest apologies if on the night this was not apparent, I will of course share your feedback with my team to avoid this from happening again. Kind regards Thomas
   

   Is this helpful?

   Report
10. E

    Erin

    Orlando

    1 review

    5.0

    1 review

    Dined on December 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was amazing! Food was great and so was the service!
    

    Is this helpful?

    Report