Metropole @ 21c Museum Hotel

Review summary

1. J

   Jacob

   VIP

   Cincinnati

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to stop before a play at the aronoff across the street!
   

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2. A

   Ashley

   Cincinnati

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made reservations and were sat immediately. We waited a little over 10 minutes and no one came to even offer us water so we left. It was not very crowded and we saw at least 4 servers. No servers even acknowledged that we were there, told us they would be with us in a minute, or brought us water.
   

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3. S

   Steph

   VIP

   Cincinnati

   24 reviews

   2.0

   24 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We waited 15 mins to be greeted at our table. 40 mins to get a drink. No place to hang long coats. Food was good but experience started to rough it was hard to enjoy when it took so long to arrive. Why does a hotel restaurant not offer lunch on weekends? It makes zero sense. This place has so much potential, but seems like a forgotten detail with this hotel.
   

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4. B

   Beth

   Cincinnati

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love everything about this restaurant. Can't beat the location if you are seeing a show. Food is always delicious and service is impeccable!
   

   Metropole @ 21c Museum HotelResponded 6 days ago

   Beth! We love you! Thank you for your patronage and your kind words. We are so grateful to have been part of your pre theater experience. We hope that we continue to remain an option for you in the future and look forward to the next time you are in.
   

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5. G

   Gema

   Cincinnati

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was great, we loved the wine as well. Very quiet and private. Great service!!!!!
   

   Metropole @ 21c Museum HotelResponded on December 10, 2024

   Thanks for visiting us at Metropole @ 21c Museum Hotel! We're thrilled to hear that you enjoyed our food and wine selection. We're glad you had a nice experience, and your kind words about our service are greatly appreciated. We look forward to serving you again soon!
   

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6. T

   Tracy

   Naples

   9 reviews

   2.0

   9 reviews

   Dined on December 1, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   Went prior to theatre for brunch. Food was good; nothing special . Ordered a mimosa, a 3oz champagne w 1oz OJ. Waitress took back and a splash of champagne added . She was not extremely interested in tables experience. I will return ; however as far as brunch goes, it was a decent Hotel brunch.
   

   Metropole @ 21c Museum HotelResponded on December 4, 2024

   Thank you for your review! We're glad to hear that you enjoyed the food, though we’re sorry to hear the mimosa and service didn’t meet your expectations. We appreciate your feedback and will work to improve in those areas. We’re happy to know you plan to return, and we look forward to providing a better experience next time!
   

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7. D

   Dena

   Greater Boston

   15 reviews

   5.0

   15 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Viewed art exhibit of wonderful works in hotel before dinner. Our waiter was a pro and the food fabulous. Next time we are hoping for a visit by resident penguin.
   

   Metropole @ 21c Museum HotelResponded on December 3, 2024

   Thank you for your review and for visiting us. We are glad you were able to take a peek at the current exhibition on display in the hotel before your dinner. It makes us very happy to know that the food and service enhanced your overall experience. I've let the flock know about your interest in having them dine with you next time. They seem very eager for the occasion. Thank you so much for your patronage and we are looking forward to next time!
   

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8. H

   Henry

   Cincinnati

   7 reviews

   3.0

   7 reviews

   Dined on November 29, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   My wife and I aren’t fish/seafood eaters and the majority of the appetizers and many of the entrees were fish related.
   

   Metropole @ 21c Museum HotelResponded on December 3, 2024

   Thank you for sharing your feedback! We understand that not everyone enjoys fish or seafood, and we're sorry to hear that many of our menu options didn't align with your preferences. We always strive to offer a variety of dishes for all tastes, so we appreciate your comments and will keep them in mind as we work to improve our menu options. We hope to have the chance to welcome you and your wife back and provide a more tailored dining experience in the future.
   

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9. M

   Marshall

   VIP

   Cincinnati

   86 reviews

   5.0

   86 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Creative and delicious food, outstanding service, for those whether or not you like penguins.
   

   Metropole @ 21c Museum HotelResponded on December 3, 2024

   Thank you for your review, Marshall! We're so glad to hear you enjoyed the food, along with the outstanding service. We look forward to welcoming you back. Especially the penguins who are very excited by the prospect of your return.
   

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10. J

    Jeff

    Cincinnati

    2 reviews

    2.0

    2 reviews

    Dined on November 29, 2024

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 4

    Thanksgiving dinner was mediocre at best, which was disappointing given the many times we've enjoyed our meals at Metropole. The soup appetizer was gone by the time we arrived, the pound cake dry. Way overpriced (even knowing it was Thanksgiving) for the quality of the meal.
    

    Metropole @ 21c Museum HotelResponded on December 3, 2024

    Thank you for taking the time to leave us feedback and for choosing to celebrate Thanksgiving with us. We apologize for the disappointing experience that you had with the food, service and overall value. There were certainly lessons learned from that day, and we appreciate your efforts to share the shortcomings that you encountered, which deviated from your previous experiences with us. We are working to address these issues internally and want to thank you for candor and your patronage. We hope we can remain an option for you in the future.
    

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