Metropolis by Marcus Samuelsson

Review summary

1. T

   Tiffany

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a work of art, the experience we had was amazing , the food blew us away with how it tasted. Everything was plated perfectly, we enjoyed our time .
   

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   Metropolis by Marcus SamuelssonResponded today

   Thank you, Tiffany. We’re thrilled you enjoyed our delicious food and had an amazing experience at our restaurant. Your kind words brighten our day. We can’t wait to welcome you back the next time you’re in the neighborhood. Best regards, The Metropolis by Marcus Samuelsson Team
   

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2. L

   Lisa

   VIP

   Columbus

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our fifth visit and our daughter's gave us a gift card for my birthday. We have never been disappointed in our visit to Metropolis. The chicken is to die for. The servers are wonderful. We live in FIDI and will return soon.
   

   Metropolis by Marcus SamuelssonResponded today

   Dear Lisa, Thank you for your continued support and for sharing your kind review. It means so much to us that Metropolis has become a special spot for you, especially on meaningful occasions like your birthday! We're thrilled to hear you continually love our delicious food and warm hospitality. We can’t wait to welcome you again for another wonderful visit! Warmly, The Metropolis Team
   

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3. A

   Andrew

   VIP

   New York City

   141 reviews

   5.0

   141 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Terrific food with the Sugar Hill Nights fried chicken being a stand out. Friendly service throughout.
   

   Metropolis by Marcus SamuelssonResponded today

   We are so glad you enjoyed your visit, Andrew. Thank you.
   

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4. D

   Dana

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and unique dining experience. We arrived early for our reservation but they were able to seat us right away. The decor was beautiful and the drinks were strong and tasty. They also have an extensive wine and spirits list. We started with oysters, which were brought out on a cart. We had the option to choose from a variety of toppings and sauces for the oysters in addition to the typical sauces oysters are served with. We also got the Hamachi starter which was delicious. For our entrees, I got the lobster pasta in sea urchin marinara which is definitely not for everyone, but I enjoyed it very much. The serving of lobster was generous - if anything, I would have liked a bit more pasta. My husband got the crispy snapper which I will definitely be ordering next time! Overall, we were very happy with the whole experience and will definitely be back soon!
   

   Metropolis by Marcus SamuelssonResponded 6 days ago

   Dear Dana, Thank you for your introspective and thoughtful review. We're delighted you enjoyed the delicious food, unique touches, and our extensive wine and spirits list. It's wonderful to know that you were very happy with the whole experience - thank you for sharing the highlights of your meal. We can't wait to welcome you back for another memorable dining experience soon! All the best, The Metropolis Restaurant Team
   

   1 person found this helpful

5. R

   Robin

   New York City

   11 reviews

   4.0

   11 reviews

   Dined on January 11, 2025

   1. Overall 4
   2. Food 2
   3. Service 2
   4. Ambience 4

   Despite the host, and our server, asking me for any food allergies/preferences, and me reiterating twice no spicy stuff like red pepper flakes, hot peppers, excessive pepper, chili oils, etc. They brought me a hamburger loaded with jalapeños tucked into layers of the meat and on top...? (How many times does a diner have to explain what not to put on their food? Does anybody listen or is it just lip service?) Of course it was sent back. An apology from both, but no offer of a free drink, extra side, dessert, nothing. So we ate our entrees separately and we'll never return there for a meal again. Kind of inexcusable for a Marcus Samuelsson restaurant. It looks great but not paying attention, high prices and heavily spiced food - not for us. The food in this restaurant is heavily spiced with pepper and god knows what else.
   

   1 person found this helpful

6. A

   Abby

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food here was outstanding. Well thought out dishes with incredible flavor and beautiful presentations. Our server Mikayla was the absolute best. Gave us great recommendations and wonderful service. I’ll definitely be back to Metropolis!
   

   Metropolis by Marcus SamuelssonResponded 6 days ago

   Hi Abby! We're thrilled you enjoyed the flavorful dishes and beautiful presentations. Thank you for your amazing feedback! Mikayla will be delighted to hear your kind words—we are lucky to have her on our team. We can’t wait to welcome you back to our restaurant and hope to see you again soon. Best Regards, The Metropolis Restaurant Team
   

   1 person found this helpful

7. G

   Geoffrey

   New York City

   7 reviews

   4.0

   7 reviews

   Dined on January 9, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was an A+. From Krista(?) the host to our server and all of the folks in between it was top notch. Where it was a let down for me was the food. Everything was spicy when I didn’t expect it. Yes, I’m a basic white dude.
   

   1 person found this helpful

8. J

   Jill

   VIP

   New York City

   1 review

   3.0

   1 review

   Dined on January 4, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Food not in line with other restaurants by Marcus.
   

   Metropolis by Marcus SamuelssonResponded on January 7, 2025

   Dear Jill, We're sorry that your experience at Metropolis by Marcus Samuelsson did not meet your expectations. Please trust that we wanted nothing more than to "wow" you in every way, and we sincerely apologize. Your feedback was well received and will be shared with our team. We hope you will dine with us again, as we would love to show you a better experience and restore your faith in our restaurant. Warmly, The Metropolis by Marcus Samuelsson Team
   

   1 person found this helpful

9. OT

   OpenTable Diner

   VIP

   New York City

   6 reviews

   2.0

   6 reviews

   Dined on January 2, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   We started the evening with high hopes after receiving two great cocktails and an appetizer of smoked salmon! Things quickly went south after we explained in detail my food intolerances then ordered our additional appetizers, an entree and two sides. We were told well into our dining experience that the entree I ordered contained an allergen, so I ordered an additional appetizer and cancelled the two sides. Two minutes later the entree and both sides arrived. They sent the entree “as is” but took it upon themselves to send plain fries instead of the “cheesy fries” that were ordered as they felt they knew my intolerance better and “wanted to be safe” even though we discussed my comfort level and my intolerance upon ordering the dish. I also ordered a bottle of wine that was served warm and the server spilled a good amount of it on the floor because of the temperature issue. The server said “oh, we didn’t have it cold so do you want me to chill it?” All in all I’m not entirely sure what was going on but I was looking forward to a stellar dining experience, unfortunately that wasn’t in the cards for metropolis to deliver. Also, not a single manager stopped by to speak to us about the missteps, only to remind me that the entree contained dairy… hope your experience is better than ours!!!
   

   1 person found this helpful

10. R

    Robyn

    VIP

    New York City

    1 review

    5.0

    1 review

    Dined on January 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing food, tasty drinks… Definitely will be back!
    

    Metropolis by Marcus SamuelssonResponded on January 6, 2025

    Dear Robyn, Thank you so much for your feedback! We're thrilled you enjoyed our amazing food and tasty drinks. We look forward to welcoming you back to our restaurant soon and wish you a happy new year. Best regards, The Metropolis Team
    

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