MICO at Grand Bohemian Hotel Charlotte

Review summary

1. d

   domenick

   VIP

   Charlotte

   4 reviews

   5.0

   4 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   MICO was a very pleasant surprise. We wanted a high-end restaurant, not too loud, with good food and good service, for our 47th anniversary dinner. What we got was great food and excellent service in a lovely setting. Our server, Ashley, was just fabulous - perfectly efficient and fully professional. We thoroughly enjoyed our entire experience there, and highly recommend MICO.
   

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2. C

   Cari

   Charlotte

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   AC was an amazing server. Five stars for the food too. And the music. Chefs kiss.
   

   MICO at Grand Bohemian Hotel CharlotteResponded 1 day ago

   Cari, It was a delight hosting you at Mico! Thank you for your kind words and we look forward to welcoming you back again soon for yet another inspiring experience. Cheers! Hugh Templeman, General Manager
   

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3. M

   Michael

   VIP

   Charlotte

   51 reviews

   5.0

   51 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the beginning of our meal through the end of dinner MICO did not disappoint. Maya was a wonderful, warm, and knowledgeable server. Highly recommended!
   

   MICO at Grand Bohemian Hotel CharlotteResponded 1 day ago

   Michael, Thank you for taking the time to leave us a positive review! We appreciate you and will be sure to pass along your compliments to Maya. She's a wonderful addition to our inspiring team! Gerald, To elevate your experience even further, visit our rooftop bar and lounge, Buho, for unique cocktails and views of the Queen City! Cheers! Hugh Templeman, General Manager
   

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4. J

   Jonathan

   Charlotte

   1 review

   4.0

   1 review

   Dined on February 17, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service. Brisket came out a little cold. But it had good flavor and texture. Needed a little more sauce for the Seabass.
   

   MICO at Grand Bohemian Hotel CharlotteResponded 1 day ago

   Jonathan, Thank you for taking the time to leave us a review! We appreciate your feedback and will be sure to inform our internal team of your concerns. We hope to have the opportunity to welcome you back again soon to provide you with the inspiring experience you deserve. Cheers! Hugh Templeman, General Manager
   

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5. K

   Kelly

   Charleston

   4 reviews

   1.0

   4 reviews

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Well, I wish our review was better, but to be honest, it never even got off the ground. We booked a reservation for brunch the day prior (and had to give a credit card number to make a reservation for brunch?). We stayed at the GB the night before and were really excited about brunch. When we arrived, the place wasn't busy at all - the host took us to a table for 2 seated right beside a table of 6 ladies (who appeared to always have also just been sat) and told us the waitress's name (which is why we knew who should have been serving us). The waitress was all over this table of 6 but didn't give us a 2nd glance. She took their drink order, walked by us, came back and delivered their drinks, walked by us again, then took their order and walked by us again. We tried to get her attention, but clearly she was focused on this one table and had no ability to juggle between their table and ours. We waited for about 15 minutes until we decided to leave. On our way out the host asked us if everything was ok and we explained to him that the name he gave us literally walked by us multiple times and never acknowledged us. To add insult to injury, it seems there are some 'pricing games' going on here, so pay attention. They serve breakfast until 11am and then it switched to brunch. We were given both a breakfast and a brunch menu, and there are 100% exactly some of the same things (name/description, etc.) on both menus, but the prices all go up by $3 at brunch - pay attention to the 'Uptown Waffle' and other things - you can review all of this on their website and clearly see these prices increases for the exact same items. Why would that be? Why at 11am when they switch to 'brunch' does a waffle that was $16 at 10:59 now cost $19 at 11am? Silly... and if the service that comes with a $16 (or $19) waffle is what we experienced, then my money is better served elsewhere. I'm sure it's a great place to eat and it's convenient to hotel guests, but good luck!
   

   MICO at Grand Bohemian Hotel CharlotteResponded on February 17, 2025

   Kelly, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you experienced. While we understand your frustration, please note that your server did make two stops at your table, letting you know they would be with you shortly. Regarding the menu pricing, the difference between our brunch and breakfast menus is due to the inclusion of a complimentary dessert buffet with our brunch offering. If you would like to discuss your experience further, please don't hesitate to reach out to our Director of Bars & Restaurants, Christina Norman. 980-999-5591 We hope to have the opportunity to regain your trust and welcome you back again soon. Best Regards, Hugh Templeman, General Manager
   

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6. E

   Elhanan

   Greensboro

   1 review

   4.0

   1 review

   Dined on February 15, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   The food and drinks were great, it was a bit more noise than I expected but that’s understandable as it was valentines night. Our server Kallie was great very personal and informative about the menu!
   

   MICO at Grand Bohemian Hotel CharlotteResponded on February 17, 2025

   Elhanan, Thank you for visiting Mico for Valentine's Day! It was a delight hosting you and we're so happy to hear Kallie contributed to your inspiring experience. To elevate your experience even further, visit our rooftop bar and lounge, Buho, for unique cocktails and views of the Queen City! Cheers! Hugh Templeman, General Manager
   

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7. D

   Debra

   VIP

   Charlotte

   4 reviews

   5.0

   4 reviews

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was outstanding. Our server, Ashley was excellent.
   

   MICO at Grand Bohemian Hotel CharlotteResponded on February 17, 2025

   Debra, Thank you for visiting Mico for Valentine's Day! It was a delight hosting you and we're so happy to hear Ashley contributed to your inspiring experience. To elevate your experience even further, visit our rooftop bar and lounge, Buho, for unique cocktails and views of the Queen City! Cheers! Hugh Templeman, General Manager
   

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8. R

   Russell

   Charlotte

   20 reviews

   5.0

   20 reviews

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ribeye was perfect and the seafood catch of the day was outstanding. Our server, Tanner, was attentive and gave excellent advice on the menu. All around it was a wonderful way to celebrate our anniversary.
   

   MICO at Grand Bohemian Hotel CharlotteResponded on February 11, 2025

   Russell, HAPPY ANNIVERSARY to you and yours from the GRAND BO TEAM! It was an honor hosting you for such a special occasion, and we sincerely appreciate you taking the time to leave us a review. We hope to welcome you back again soon! Best Regards, Hugh Templeman, General Manager
   

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9. J

   JOHN

   Charlotte

   3 reviews

   5.0

   3 reviews

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff, food and drinks were excellent. We will dine here again.
   

   MICO at Grand Bohemian Hotel CharlotteResponded on February 11, 2025

   John, Thank you for taking the time to leave us a positive review! We're happy to hear you had an inspiring experience and we hope to welcome you to our rooftop bar and lounge, Buho! With unique cocktails and views of the Queen City, it is sure to elevate your experience even further. Cheers! Hugh Templeman, General Manager
   

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10. H

    Heather

    San Francisco

    4 reviews

    4.0

    4 reviews

    Dined on February 3, 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Good food and great ambience. You may not feel like you get the best value for the cost of meals.
    

    MICO at Grand Bohemian Hotel CharlotteResponded on February 3, 2025

    Heather, Thank you for taking the time to share your experience with us! It was a delight hosting you and we hope to have the opportunity to welcome you back for Valentines Day. Experience a 3 course menu specially curated by our Chefs and culinary team. $125 per person, excluding tax and service charge. Reservations can be made on Open Table! Cheers! Hugh Templeman, General Manager
    

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