Mirabella Italian Cuisine

Review summary

1. OT

   OpenTable Diner

   Chicago

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Nice dinner I saw an old menu on the table that was less expensive than the current menu and was disappointed with the price I had to pay for the surf and turf special. Steak was ok, a bit of cartilage in it on the sides. Grilled calamari was phenomenal and so was the bananas foster’s.
   

   Is this helpful?

2. J

   Jeanne

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent and so was the service. If you order bananas, foster, they will make it right at your table.
   

   Mirabella Italian CuisineResponded 2 days ago

   Thank you so much for your kind words! We're thrilled to hear that you enjoyed both the food and the service. We look forward to welcoming you back soon! Sincerely, The Mirabella Team
   

   Is this helpful?

3. J

   Jennifer

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always an amazing meal - service is excellent and Arturo does a fabulous job!
   

   Mirabella Italian CuisineResponded 2 days ago

   Thank you so much for your wonderful review! We're delighted to hear that you consistently enjoy your meals with us and that our service meets your expectations. Arturo will be thrilled to know he made such a positive impression. We look forward to welcoming you back for another amazing dining experience soon! Sincerely, The Mirabella Team
   

   Is this helpful?

4. Z

   Zaid

   Unspecified

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   First We have reservation and we get the table 45 minutes later, Not pleasant. Smell in the room. Service New employee alone. They were pouring water to Customer from a pocket in the floor everyone passing above cleaning above. 
   

   Mirabella Italian CuisineResponded 2 days ago

   Thank you for taking the time to share your experience. We're truly sorry to hear about the delays and the issues you encountered during your visit. This is not the standard we strive for, and we apologize for any inconvenience caused. Your feedback about the reservation waits time, the room's smell, and the service will be addressed with our team to ensure improvements are made. We hope you'll give us another chance to provide you with a better dining experience in the future. Sincerely, The Mirabella Team
   

   Is this helpful?

5. n

   nancy

   Chicago

   1 review

   2.0

   1 review

   Dined on February 15, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   While I understand that it was Friday and Valentines Day, the restaurant was seriously overbooked. We waited an hour past our reservation and found there were still many tables ahead of us so we left and did not eat there. We were not the only ones leaving. There seemed to be no point in making a reservation. Very disappointed
   

   Mirabella Italian CuisineResponded 2 days ago

   We appreciate you taking the time to leave a review. We regret any inconvenience that you had to deal with on Valentine's Day. We recognize that waiting past your reservation time, particularly on such a special day, must have been extremely annoying. One of our busiest days of the year is Valentine's Day, and even though we tried our hardest to serve everyone, we were unable to control the wait times and reservations. We sincerely apologize for any disappointment this has given you. To ensure that this doesn't happen again, we are carefully considering your suggestions and will be reviewing our reservation and seating procedures. We appreciate your patience and the opportunity to do better. Sincerely, The Mirabella Team
   

   Is this helpful?

6. J

   Jack

   Chicago

   1 review

   2.0

   1 review

   Dined on February 15, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   The food was amazing and the waiter was great, but they double booked every single table so even with a reservation, there were 40-50 people waiting an hour+ for a table. Completely disorganized in the front of the house, but once we finally got a table, the experience was very good.
   

   Mirabella Italian CuisineResponded 2 days ago

   We appreciate you taking the time to provide your thoughts. We're happy to hear that you liked the cuisine and our waiter's service. But we truly regret any inconvenience the double reservation and lengthy wait time have caused. We are aware of how annoying waiting for a table, particularly when you have a reservation, may be. We take your feedback on the front-of-house organization very seriously, and we are working hard to make our reservation system better so that similar problems don't arise again. We are happy that you had a satisfying eating experience after being seated, and we appreciate your patience. With a smooth experience from beginning to end, we hope to have the chance to serve you once more. Sincerely, The Mirabella Team
   

   Is this helpful?

7. N

   Noah

   VIP

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and atmosphere! Phil our waiter was very friendly and attentive! Will be coming back many times!
   

   Mirabella Italian CuisineResponded on February 15, 2025

   Dear Noah, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the food and atmosphere. Phil will be delighted to know that his service made your visit special. We can't wait to welcome you back many more times! Sincerely, Leslie & Arturo Aucaquizhpi Mirabella Italian Cuisine & Bar
   

   Is this helpful?

8. D

   Devon

   Chicago

   4 reviews

   1.0

   4 reviews

   Dined on February 8, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   The food was all around a miss. From flavor, to temp of steak. Needed salt with every dish. I would not recommend this place with Olive Garden across the street, despite being chain and corp.
   

   Mirabella Italian CuisineResponded 2 days ago

   Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. We strive to provide delicious meals and excellent service, and we fell short during your visit. Your comments about the flavor and temperature of the steak, as well as the seasoning, are valuable to us, and we'll be addressing these issues with our team. We hope you'll give us another chance to provide you with a better dining experience. Sincerely, The Mirabella Team
   

   Is this helpful?

9. M

   Matthew

   Chicago

   13 reviews

   5.0

   13 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super old school neighborhood place. Great food and great service. Will definitely go back.
   

   Mirabella Italian CuisineResponded on February 12, 2025

   Thank you, Matthew, for taking the time to share your positive feedback.
   

   Is this helpful?

10. M

    Melisa

    Chicago

    3 reviews

    2.0

    3 reviews

    Dined on February 8, 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 5

    It’s just not delicious. The drinks aren’t good. The bread is stale. Nothing to write home about
    

    Mirabella Italian CuisineResponded 2 days ago

    Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We take your comments about the food, drinks, and bread seriously and will be reviewing them with our team to make necessary improvements. We hope you'll consider giving us another chance to provide you with a better dining experience in the future. Sincerely, The Mirabella Team
    

    Is this helpful?