Mole Palm Desert

Review summary

1. C

   Claire

   VIP

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious dinner out with 6 friends celebrating a birthday. Appetizers, margaritas, dinner were all delicious and the churros a perfect birthday treat. The margaritas were especially good, with such a gourmet variety made with fresh fruit juices and the sangria was not sweet and wonderful. Service kind and helpful.
   

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2. R

   Rita

   VIP

   Los Angeles

   12 reviews

   5.0

   12 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s still delicious!! This restaurant is well run, very friendly staff and the food is out of this world. Tried the Truffle and mushroom empanadillas, and they did’t disappoint, and for dessert, nothing’s better than their famous churros !!
   

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3. S

   Shannon

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We absolutely love this place! Everything about it was top notch. Amazing margaritas and food (the chips and salsa were excellent). Our server Jesus was super friendly and helpful with navigating the menu. We will be back
   

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4. C

   Carolyn Izu

   VIP

   Palm Springs

   64 reviews

   5.0

   64 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Val was our fantastic server. We sat outside and it was very pleasant. Lamb, skirt steak and shrimp enchiladas were all amazing. It has a very different vibe than any place on el Paseo - innovative Mexican food !
   

   Mole Palm DesertResponded 3 days ago

   Hello Carolyn Izu, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your dining experience at Mole Palm Desert. It's great to know that our lamb, skirt steak, and shrimp enchiladas hit the spot! We're also glad that you appreciated our unique and innovative Mexican food. We're glad you found our outdoor seating to your liking as well. We strive to provide a pleasant dining experience and your feedback is a great encouragement to our team. We look forward to welcoming you back soon! Best Regards, The Management Team
   

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5. R

   Ruth

   VIP

   Los Angeles

   11 reviews

   5.0

   11 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food was excellent and out server, Val was wonderful. She was knowledgeable about the menu and was professional, friendly & attentive as was the ancillary staff.
   

   Mole Palm DesertResponded 3 days ago

   Thanks for visiting us, Ruth! We're thrilled to hear that you enjoyed our food and found our service to be excellent. Our team strives to provide knowledge about the menu and be friendly and professional. Your feedback about the value is noted and we will continue to strive for excellence. We hope to see you again soon at Mole Palm Desert.
   

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6. C

   Christian

   Orange County

   5 reviews

   3.0

   5 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Restaurant is nice inside. Food has good flavor, is prepared, and presented well. They were severely understaffed in the dining room. But it appeared to be the norm for them. Hostess bussing all tables with manager while trying to greet guests and maintain order. 2 people to wait on all the tables of the restaurant. One server told us he had served between 35-40 tables that particular evening. We were never offered refills even of water. When we finally got someone’s attention they told us the bar was closed. We had eaten half of our meal with no water, it was tough. They were very polite and apologetic about our experience but it still doesn’t change that charging $300 with tip for a dinner for 4 comes with an expected level of service. You can’t charge top tier pricing and have service like a chain restaurant or even much worse. Unfortunately we heard a few tables complaining about similar issues or missing items. Hope they get the management in order, seems like a great place.
   

   Mole Palm DesertResponded 3 days ago

   Thanks for the review, Christian. We're glad to hear that you enjoyed the flavor and presentation of our dishes at Mole Palm Desert. However, we're sorry to hear about the service issues you experienced. We take all feedback seriously and will address these concerns with our team. We also understand how important it is to provide a pleasant dining experience and we apologies for any disappointment. We're continuously working on improving our services and your experience will be shared with our team. We hope to serve you again soon.
   

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7. W

   William

   Hawaii

   14 reviews

   5.0

   14 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Best Mexican food I have ever had. Crab guacamole to die for and enchiladas , shrimp and beef very very good. Paloma cocktail beautifully made. Will definitely be back.
   

   Mole Palm DesertResponded 4 days ago

   Dear William, thank you so much for rating your experience with us so highly!
   

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8. S

   Shelley

   VIP

   Los Angeles

   15 reviews

   5.0

   15 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   An elevated Mexican dining experience. Great service.
   

   Mole Palm DesertResponded 3 days ago

   Hi Shelley, Thank you for your kind words and for giving us a perfect rating! We're thrilled to hear that you had an elevated Mexican dining experience at Mole Palm Desert. It's always a pleasure to know that our guests appreciate the service we provide. We're committed to providing the best possible experience for all our guests and your feedback helps us realize our goals. We look forward to welcoming you back soon! Best regards, The Management Team
   

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9. L

   LINDA

   VIP

   Chicago

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Adorable server Great food Beautiful restaurant Definitely come back Loved our server helpful,personable,sweet just an overall enjoyable evening
   

   Mole Palm DesertResponded 3 days ago

   Thanks for the feedback, Linda! We're thrilled to hear that you enjoyed your experience at Mole Palm Desert. It's wonderful to know that our food and ambiance added to your positive experience. We're also glad to hear that our server added to your enjoyment. Your kind words mean a lot to us and we look forward to welcoming you back soon! Best regards, Mole Palm Desert Management Team
   

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10. A

    Alia

    VIP

    Las Vegas

    138 reviews

    4.0

    138 reviews

    Dined 7 days ago

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Great vibes. Cool decor. Tasty food and margaritas. Yum!
    

    Mole Palm DesertResponded 3 days ago

    Thanks for the review, Alia! We're thrilled to hear that you enjoyed the vibes, decor, and food at Mole Palm Desert. It's wonderful to know that our margaritas hit the spot for you too! We strive to provide our guests with a unique and enjoyable dining experience and your feedback is a testament to that. We look forward to serving you again soon.
    

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