Monarch Chophouse

Review summary

1. P

   Philip

   Seattle

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Arrived on time (party of 4), but was told on multiple occasions it would be 5-10 minutes, Afyer 30 minutes asked to speak the manger who arrived ~15 minutes later after a chef arrived after 10 minutes. Manager just offered the excuse that a party too longer than expectedWere seated >45 after reservation and the appetizers (soup and salad so no cooking time was served ~1 hour and 15 minites after the reservation. Despite the poor experience the manager offered only an apology for the delay. It became clear the issue was a very large party needed to leave before we could be seated and that this would not be 5-10 minutes of the multiple occasions it was stated, despite this not being true. just need to state upfront it would be 30 minutes or so, to avoid us standing outside the restaurant for the entire time when we could have gone to the bar, found an alternative restaurant at the site or passed the time in another manner.
   

   Monarch ChophouseResponded today

   Hi Philip, Sorry to hear that was you experience last night when coming to dine with us. We are always with the expectation that all of our guests get in at their designated reservation slot. As you stated that was not the case, and we are sorry to hear that. We hope that you give us another shot in the future, and we look forward to having you dine with us soon.
   

   Is this helpful?

   Report
2. j

   john

   Jacksonville

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were a party of seven and I had the Bison which was excellent. Colorado has a stupid law where you can’t bring your own bottle to celebrate an occasion and pay a corkage fee so beware if visiting Colorado.
   

   Monarch ChophouseResponded today

   Hi John, We are so glad that you enjoyed your stay with us. I understand that you were upset about the needing to pay for a cork fee, however I hope that didn't detour from the overall experience. We look forward to having you back to dine with us again soon.
   

   Is this helpful?

   Report
3. J

   Jake

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A redemption story! We come yearly with a group of friends since opening. Last year was our first year it was off; nothing was going good for them. Wrote a bad review and management contacted me to give them another shot. That was last night and it was first class. Nicely done
   

   Monarch ChophouseResponded today

   Thank you, Jake, for the feedback. I am glad that you and your party had an enjoyable experience the second time around. We look forward to seeing you again soon.
   

   Is this helpful?

   Report
4. M

   Melissa

   Denver

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We absolutely love the Chophouse! We visit every year for our anniversary! Won't go anywhere else!!
   

   Monarch ChophouseResponded today

   Thank you for sharing your dining experience review with us! We are thrilled to hear that you had a fantastic time at Monarch Chophouse. It brings us immense pleasure to know that our friendly service and award-winning flavors surpassed your expectations. We genuinely appreciate your business and look forward to serving you again soon.
   

   Is this helpful?

   Report
5. M

   Matthew

   Denver

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you Monarch Chophouse for a WONDERFUL experience. My wife and I had a great time at your restaurant. The food was excellent, the atmosphere was relaxing, and our server was the best! Thank you again for making our first visit something to have memories for us to share. Matthew and Renee Valerio
   

   Monarch ChophouseResponded today

   Thank you for sharing your dining experience review with us! We are thrilled to hear that you had a fantastic time at Monarch Chophouse. It brings us immense pleasure to know that our friendly service and award-winning flavors surpassed your expectations. We genuinely appreciate your business and look forward to serving you again soon.
   

   Is this helpful?

   Report
6. r

   randy

   Las Vegas

   9 reviews

   4.0

   9 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   All good, just took 30 minutes to receive our drinks. They came with dinner. Next time I will order drinks and then tell the waiter we will order after drinks show up. This has happened twice before. Randy Shook
   

   Monarch ChophouseResponded today

   Thank you for sharing your dining experience review with us! We are thrilled to hear that you had a fantastic time at Monarch Chophouse. It brings us immense pleasure to know that our friendly service and award-winning flavors surpassed your expectations. We genuinely appreciate your business and look forward to serving you again soon.
   

   Is this helpful?

   Report
7. N

   Nikkolas

   Denver

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was phenomenal and the food was amazing. Was a wonderful place to bring my wife for her birthday.
   

   Monarch ChophouseResponded today

   Thank you for sharing your dining experience review with us! We are thrilled to hear that you had a fantastic time at Monarch Chophouse. It brings us immense pleasure to know that our friendly service and award-winning flavors surpassed your expectations. We genuinely appreciate your business and look forward to serving you again soon.
   

   Is this helpful?

   Report
8. C

   Carrie Ann

   Denver

   44 reviews

   vip
   4.0

   44 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We really enjoyed our visit to The Chophouse. We were not greeted, host was on the phone at 5pm and the bar area was not set up properly. If you open at 5, service should be ready. We waited about 10 min as my husband needs a high top or bar seats. Since there are no high tops we opted for end of the bar. The back lit menus are a cool concept for a dim lit environment. I’d only say the are quite large and heavy. Appreciated the drink descriptions and photos on the drink iPad. We had a simple dinner of split Caesar and filet and bison filet. Steaks were perfect and salad presentation was fun! Our bartender was attentive and offered us the free desserts to go. We opted out but it was nice gesture. The bar back or another person gave incredible menu recommendations. Your staff presents well dressed. Service style and setting plates should be open armed, servers not putting the back of their arms/elbows in your face. We will definitely return.
   

   • 

   Monarch ChophouseResponded today

   Thank you for sharing your dining experience review with us! We are thrilled to hear that you had a fantastic time at Monarch Chophouse. It brings us immense pleasure to know that our friendly service and award-winning flavors surpassed your expectations. We genuinely appreciate your business and look forward to serving you again soon.
   

   Is this helpful?

   Report
9. h

   holly

   Jackson Hole

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an amazing birthday dinner. Wait staff was attentive and friendly. Food was amazing!! Highly recommend the bison ribeye and Chilean sea bass!!
   

   Monarch ChophouseResponded today

   Thank you for sharing your dining experience review with us! We are thrilled to hear that you had a fantastic time at Monarch Chophouse for your Birthday. It brings us immense pleasure to know that our friendly service and award-winning flavors surpassed your expectations. We genuinely appreciate your business and look forward to serving you again soon.
   

   Is this helpful?

   Report
10. k

    kris

    Denver

    3 reviews

    4.0

    3 reviews

    Dined on December 6, 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 3

    The staff were spot on...undercooking the steak...not so great....the NY was barely prime and lacked seasoning...pretty blah as a matter of fact. Good selection of wine but a bit overpriced... Overall, I will not be coming back to done here...value isn't there.
    

    Monarch ChophouseResponded on December 7, 2024

    We're thrilled to hear that you had an amazing experience at The Chophouse. It's wonderful to know that you enjoyed our wine selection. We strive to provide excellent food and service. Thank you for your ratings and for taking the time to share your experience. We look forward to welcoming you back soon! Best, The Management Team
    

    Is this helpful?

    Report