Monarch Chophouse

Review summary

1. e

   eleni

   VIP

   Denver

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   Service it was good the other side food clod and no flavor should change menu and something food it’s not the same anymore
   

   Monarch ChophouseResponded today

   Good evening, Eleni, We're really sorry to hear that you found our food didn't not meet your expectations. At The Monarch Chophouse, we strive to provide our guests with a memorable dining experience, and it's clear we missed the mark this time. We're glad to hear that our service was up to the mark, but we're sorry that you found other aspects of your meal to be less than satisfactory. We appreciate your feedback and will use it to make improvements. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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2. B

   Benjamin

   Las Vegas

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Shrimp seemed off, wasn’t the same quality as our previous visits. Lobster bisque was bland. Out of our 5+ visits this was the most disappointing, will probably not be back. All that said, service was top notch.
   

   Monarch ChophouseResponded today

   Thanks for visiting us, Benjamin. We're sorry to hear that your dining experience didn't meet your expectations. We take pride in our food and it's disappointing to know that it didn't meet your standards. We appreciate your feedback and will definitely look into the shrimp and lobster bisque. We hope you'll give us another chance to impress you with our culinary offerings. Regards, The Management Team
   

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3. S

   Shawna

   Denver

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jack and the other Bartender took great care of us! Wined and dined us. Thank you!!!
   

   Monarch ChophouseResponded today

   Thanks for visiting us, Shawn. We're thrilled to hear that you enjoyed our food and service. It's great to know that our bartenders Jack and Jon impressed you. We can't wait to have you back soon. Best Regards, The Management Team
   

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4. C

   Christina

   Denver

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food was cold and took over an hour for our entrées to come
   

   Monarch ChophouseResponded today

   Thanks for visiting us, Christina. We're sorry to hear that your dining experience didn't meet your expectations. We take pride in our food and it's disappointing to know that it didn't meet your standards. We appreciate your feedback and will definitely look into this right away. We hope you'll give us another chance to impress you with our culinary offerings. Regards, The Management Team
   

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5. S

   Sue

   Denver

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and the food and drinks were amazing. We had reservations for the dining room but decided to sit at the bar. It was great! Jack and Jon provided amazing service!
   

   Monarch ChophouseResponded today

   Thanks for visiting us, Sue. We're thrilled to hear that you enjoyed our food and service. It's great to know that our bartenders Jack and Jon impressed you. We can't wait to have you back soon. Best Regards, The Management Team
   

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6. R

   Rebecca

   Los Angeles

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated a 50th birthday party and it was PERFECT. Carrie gave us great service and we felt very special. Thank you!
   

   Monarch ChophouseResponded today

   Thanks for visiting us, Rebecca. We're thrilled to hear that you enjoyed your birthday with us. I am so glad to hear our food and service was great. It's fantastic to know that our staff and food impressed you. We can't wait to have you back soon. Thank you again for choosing us!! Best Regards, The Management Team
   

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7. D

   Derek

   VIP

   Cincinnati

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food. Lobster bisque, octopus appetizers, and steak were all among the best we ever had.
   

   Monarch ChophouseResponded today

   Thanks for visiting us, Derek. We're thrilled to hear that you enjoyed our food and service. It's great to know that our staff and food impressed you. We can't wait to have you back soon. Best Regards, The Management Team
   

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8. J

   Jon

   VIP

   Las Vegas

   6 reviews

   5.0

   6 reviews

   Dined on December 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is the best restaurant in Blackhawk bar none.
   

   Monarch ChophouseResponded today

   Thanks for visiting us, Jon. We're thrilled to hear that you enjoyed our food and service. It's great to know that our staff and food impressed you. We can't wait to have you back soon. Best Regards, The Management Team
   

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9. R

   Rex

   Denver

   1 review

   4.0

   1 review

   Dined on December 17, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ordered 3 sides for the table and was only able to get 1. Was rather disappointed that did have sides with steak
   

   Monarch ChophouseResponded 3 days ago

   Dear Rex, Thank you for taking the time to leave a review. We would love to learn more about your dining experience with us. If you want to speak to a manager further. Please visit the Contact Us page on our website and someone will be happy to speak with you.
   

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10. P

    Philip

    Seattle

    3 reviews

    1.0

    3 reviews

    Dined on December 15, 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 4

    Arrived on time (party of 4), but was told on multiple occasions it would be 5-10 minutes, Afyer 30 minutes asked to speak the manger who arrived ~15 minutes later after a chef arrived after 10 minutes. Manager just offered the excuse that a party too longer than expectedWere seated >45 after reservation and the appetizers (soup and salad so no cooking time was served ~1 hour and 15 minites after the reservation. Despite the poor experience the manager offered only an apology for the delay. It became clear the issue was a very large party needed to leave before we could be seated and that this would not be 5-10 minutes of the multiple occasions it was stated, despite this not being true. just need to state upfront it would be 30 minutes or so, to avoid us standing outside the restaurant for the entire time when we could have gone to the bar, found an alternative restaurant at the site or passed the time in another manner.
    

    Monarch ChophouseResponded on December 16, 2024

    Hi Philip, Sorry to hear that was you experience last night when coming to dine with us. We are always with the expectation that all of our guests get in at their designated reservation slot. As you stated that was not the case, and we are sorry to hear that. We hope that you give us another shot in the future, and we look forward to having you dine with us soon.
    

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