Morton's Grille - The Woodlands

Review summary

1. w

   william

   VIP

   Nashville

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Anna was delightfully! Very attentive, sweet, friendly. Would like to request her when we come back. Cheers :)
   

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2. W

   William

   VIP

   Orange County

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 1

   *Update: After posting this review the GM reached out to me an personally apologized for the experience we encountered. I appreciate it and will be giving this location another shot in the near future. Even the best teams have an off night! The care and concern this manager had along with his willingness to call and truly understand my frustration speaks volumes! “Loud and hard to hear my wife. We were sat in a table tucked into a corner and was uncomfortable. Our waiter couldn’t even easily get to us because we were wedged right up against a large group. People were bumping my chair repeatedly all night as they squeezed by. It just wasn’t the experience I expected especially because it was noted on the reservation that we were celebrating my wife’s birthday. Other Steakhouses in the area like “Flemings” have much better ambiance, table layout, and service. We will not be returning to this location again. If I want a noisy experience with and uncomfortable environment there are plenty of other choices with a better value”
   

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3. T

   T

   VIP

   Houston

   74 reviews

   1.0

   74 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 5

   We’ve been customers of The Woodlands location for 9 years, but this was a terrible experience. My 1st Dry-Aged Kansas City Strip was both overcooked in places & raw in places as if the steak had been frozen & not thawed properly. The replacement which the Manager had me cut in front of him was cold, raw, again like it had been frozen. They tried cooking it some more and it still came out raw. For the 4th attempt, I was advised to order the standard New York Strip. By the time it arrived my wife’s plate had long been cleared leaving her with a side & no plate or silverware & I had been waiting 45 minutes to eat from the time our entrees first arrived. We just wanted this nightmare to be over. The New York Strip(4th try) was cooked properly, but it was not a good quality steak. I ate several bites & asked for the rest to be boxed up. When the check came we were surprised to see that the entire meal had not been comped, as the entire dining experience was a colossal disaster, yet being regulars we remained optimistic throughout. All food and drinks were charged, even the 3rd steak, which we demanded be removed. We paid full price for our drinks, salad, and my wife’s meal & side. Our server was good, Cody the Manager was nice as always.
   

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4. R

   Rick

   Houston

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect. Best birthday dinner I've ever had! They made it special and memorable. Definitely recommend to someone who has a special occasion to celebrate.
   

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5. V

   Vany

   Houston

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was great!!! Food was very good and worth what you paid! Will definitely go again!
   

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6. G

   Greg

   Houston

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was phenomenal and offered a personal touch to make my wife’s birthday celebration extra special! Thank you for an amazing dining experience!
   

   • 

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7. K

   Katie

   Fayetteville

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing! Extremely friendly staff with great food and ambience
   

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8. L

   Laquitha

   Houston

   1 review

   5.0

   1 review

   Dined on January 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food! Good management!! Good waitress! I really liked this place 10/10
   

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9. T

   Tiffany

   Houston

   2 reviews

   4.0

   2 reviews

   Dined on January 5, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our overall experience was wonderful. It’s always a good time coming to Mortons. The only thing is our food took a long time and there was really no one in the restaurant other than that Cody the manager and the team did an excellent job. 
   

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10. K

    Kelly

    VIP

    Houston

    48 reviews

    5.0

    48 reviews

    Dined on January 5, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Impeccable service. Great food and portion sizes for the price. Nice atmosphere
    

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