Morton's The Steakhouse - Carew Tower

Review summary

1. T

   Tatyana

   VIP

   Cincinnati

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   The food was great and delicious. The service was poor… several times asking for each drink and bread… water was poured once at the beginning.. and the double lobster price.. then with apologies corrected..
   

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2. M

   Micah

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   I had a very nice Christmas Date with the Morton’s Gang
   

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3. L

   Lori

   Cincinnati

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Table was not ready so had to wait 20 minutes...purchased 2 expensive "specials" that were bland tasting...server was few and far in between and the RUSH was over at that point...18 minutes to get a drink...43 minutes to get the dessert included in the "special"...it will be while before we go back there (if at all) with all the other restaurants in that immediate area...disappointing
   

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4. H

   Heather

   VIP

   Cincinnati

   4 reviews

   2.0

   4 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   This is my second time there for a holiday and I don’t think the restaurant seems to be able to handle what they bring in as far as RSVP. The food is really good it’s a Shame but I am not sure I would go back after 2 holidays and really bad service. The management may have taken some off bill but the excuse is it’s really busy it’s a holiday. My answer is I worked in restaurant industry for a very long time. There is no excuse to not do your job and explain things from a server aspect, I was a server! You need to know your menu ! This food is fairly expensive to not have a good experience with service. We should not have to ask for more water, for special menus for the holiday. We never got asked how our food was. In fact one dish came out very wrong and they said it was prepared right. They took it back after one person was getting sick from sauce and then just brought new piece dish out and no manager came over to even address it. We were never offered coffee desert. It was pretty bad it’s unfortunate
   

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5. V

   Veronica

   Salt Lake City

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   The ambiance is a perfect classic steakhouse experience. Cocktail recipes were delicious. We enjoyed an appetizer of bacon wrapped scallops and the chateaubriand special menu served during the holidays. I do wish the server had been more attentive. I indicated gluten free requirement when making the reservation and was given a gluten free menu upon arrival. However, when I asked multiple questions about the special, the server just told me to cross reference the special menu with items on the restaurant GF menu. He did not help me with the menu. Next I asked him to please verify gluten free options with the kitchen, and finally placed an order based on his assurances this was handled. We discussed the importance of a GF meal specifically at least three times. Of course, the steak arrived perfectly cooked and covered with a sauce I could not eat. He just re-plated it - brining back the same steak and shallots. Had I not caught that detail, I would have been sick after eating this meal. He also served a veggie side (again after multiple attempts to clarify the order) that is not gluten free. Our entire meal had to be taken from the table and reserved. This hassle could have been avoided entirely. I would like to thank the hostess who realized there was a concern and immediately took over and took ownership into quickly bringing us fresh plates of food that would not make me sick. She was excellent.
   

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6. D

   David

   VIP

   Cincinnati

   8 reviews

   1.0

   8 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   The restaurant was overbooked and under staffed. We were seated 45 mins late for our reservation. We sat for an hour before we had anything more than water and bread. The server tried his best but everything was incredibly slow. Food was mediocre at best.
   

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7. D

   Doug

   Cincinnati

   10 reviews

   2.0

   10 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   We recently dined at Morton’s and, unfortunately, the overall experience was disappointing. While our server was very polite, attentive, and worked hard to address every situation, it was clear that the restaurant was short-staffed. This led to some issues, including cold sides and steaks that were cooked below the requested temperature. Though not a complete disaster, the experience didn’t meet expectations, and given the circumstances, we likely won’t be returning in the future.
   

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8. j

   joe

   Cincinnati

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From being seated to getting dessert was fantastic. Will definately be back!
   

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9. OT

   OpenTable Diner

   Chicago

   23 reviews

   5.0

   23 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food! The wine was also exceptional!
   

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10. K

    Kathy

    Salt Lake City

    5 reviews

    5.0

    5 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Junior made the meal celebrating our wedding anniversary special. He is an efficient, professional and attentive member of the serving staff. Thank you for a memorable experience.
    

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