Morton's The Steakhouse - San Francisco

Review summary

1. D

   Dena

   VIP

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

    Horrible service experience! Everything was off from the start when they sat us at a table with no menus no water no bread for a long time until my husband flagged down a water guy to get us some water, menus and bread. It was another 10 minutes before our server came and greeted us with apologies. He admitted that he had forgotten to put our sides in to the order. This is where I want that We made our selections of steaks and seafood as well as a lot of side dishes for the table. Food came about 25 minutes later, but it was only the meat and seafood. we sat there for a few minutes, waiting for the side dishes to arrive, but they never did so we started eating our mains. Finally, we asked another server what was going on with our mains and after another 10 or 15 minutes the manager told us he knew what was wrong but he didn’t tell us and they were going to get us our sides. Most were already done with their entrées by that time, but I had determined that my shrimp was ice cold even before I started eating it apparently, so I sent it my meal back finally, side started appearing, but they were not the ones that we had ordered so we informed them of what we were waiting for. Our server eventually told us that he simply made a mistake and never ordered our sides for us. We never did get the brussels sprouts until we asked at the end to take them to go. The restaurant manager came again and said he was going to make us so happy because he was going to take so many things off our bill. Unfortunately, the bill came, and that was not the case he had taken. Unfortunately, that was not the case, and we still had a very sizable bill to pay. We paid for all entrées except for the mine. It appears he comped dies and possibly the dessert.  given the magnitude of errors, the entire bill should’ve been comped.
   

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2. K

   Katie

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service!! Amazing food and great atmosphere. Definitely recommend
   

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3. R

   Roque David

   VIP

   Las Vegas

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Todo muy bien, calidad de comida top, ambiente cómodo para estar con la familia
   

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4. C

   Christina

   Central Coast

   18 reviews

   3.0

   18 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   This was my first to dine at a Morton's. I won't be back. The food was OK but nothing special -- also very salty and definitely overpriced. The "background" music was far too aloud -- possibly to give the illusion the place was lively -- which it wasn't. Service was good if a little supercilious. Every other night that I was in San Francisco, I ate at local restaurants and was not disappointed. Again, glad I had a chance to try a Morton's but now I know it is not a place I want to return to.
   

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5. R

   Ruslan

   VIP

   San Francisco

   20 reviews

   4.0

   20 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was my second visit to Morton’s Steakhouse, my first visit was last year in downtown San Jose. I enjoyed everything, especially the rich menu with a wide variety of meat and seafood options, a reasonably priced wine list, comfortable seating at a niche table, and exceptional waiter service. One aspect that could be improved is the greeting. The host informed us that reservation doesn't guarantee a specific table, which is fine, and we free to choose any table we liked. The next moment, I found myself searching and hunting for a table in the large dining room filled with people enjoying their meals. I left my spouse at the bar and asked her to wait until I found a table. I would have appreciated some assistance from the staff at that point.
   

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6. C

   Cesar

   VIP

   San Diego

   16 reviews

   3.0

   16 reviews

   Dined on January 1, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Sad to say, the service was not good. Just for starters, it took more than 15 min just to get ice water.
   

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7. E

   Elle

   San Francisco

   1 review

   5.0

   1 review

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I had the fortunate opportunity to attend 2024 NYE dinner here. From the moment we walked in we were greeted with not 1 but 3 friendly and enthusiastic staff members. We were escorted to our table immediately after checking in. All the tables were full and the staff members were buzzing around. Of course it was it NYE so it was expected. We were greeted by our amazing server Josh. He was simply AMAZING. Aside from the delicious food, Josh made our dinner experience fun and entertaining! I would highly recommend this establishment to my friends and family for not only the food but for the friendly and kind service. 10/10
   

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8. A

   Assuntina

   VIP

   Las Vegas

   4 reviews

   1.0

   4 reviews

   Dined on January 1, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Had dinner reservation on NYE. The restaurant was ill prepared for the number of reservations they booked. Took 30 minutes just to get water. Bread never came to the table, had to ask for it, and it only appeared after the entrées arrived. The steak was overcooked and had to be sent back. This led to a disjointed meal when it was supposed to be a mother-daughter celebration for the New Year. I had to ask twice about the status of the arrival of the newly prepared steak. Our designated server was non-existent, as he had multiple tables including large parties. We were intermittently (and I use that word loosely) getting assistance from other staff. Zero service recovery provided for the compromised service and food quality. Worst Morton's I've ever been to. In a city with numerous restaurant options, I recommend taking your business elsewhere. UPDATE: I clicked on the link listed in the generic restaurant reply sent for any poor review. It takes you to a very general webpage where you have to search for the restaurant and then follow numerous prompts that are not user friendly. I sent a private reply to the restaurant, informing them that any additional information they need I can provide. I have received no response whatsoever. This is yet another indication that the restaurant has no real interest in performing any meaningful service recovery. Sadly, I cannot say that I am surprised.
   

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9. g

   gene

   San Francisco

   12 reviews

   5.0

   12 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   I love this spot, great food’ New Year’s Eve service was spotty, still had a great time
   

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10. M

    Mitchell

    San Francisco

    1 review

    5.0

    1 review

    Dined on January 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Outstanding meal here! The steak was fabulous. Can't wait to return to try one of their specials aged steaks. Service is impeccable. Great place to spend an anniversary!
    

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