Napa at Stonecrest

Review summary

1. I

   Irene

   VIP

   Charlotte

   13 reviews

   5.0

   13 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ham sandwich is the best we’ve ever had. Lisa is a great server & the entire staff is very accommodating. One drawback is the noise level in the dining room. Turn the music down.
   

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2. J

   Jeanne

   Charlotte

   21 reviews

   4.0

   21 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   I am so glad that Napa moved to Stonecrest! It's the type of nice restaurant with good food and ambiance that Stonecrest has needed! Loved the ham sandwich on the lunch menu! Good service and pleasant staff. Can't wait to go back for dinner!
   

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3. H

   Harold

   VIP

   Charlotte

   87 reviews

   5.0

   87 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first visit to Napa Bistro and Wine Bar. The food was great - actually seemed to get better with each course. Started with Calamari which was very good but a little too breaded. The next course was French onion soup which was excellent and different with apples giving a slightly sweet taste. Shared pan roasted duck breast which was very good and sufficient amount to share. Disappointed they were out of flatbreads because we planned to have that. Ordered bread service which was the best thing to that point. Finished with caramel apple cheesecake which was excellent. The wine was very good but I thought it was half price wine night - maybe later. Our server was Wesley who made the night great. He was attentive and knowledgeable. He did an excellent job taking care of us.
   

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4. S

   Steve

   Charlotte

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 5

   Kitchen was slow- need to work out a few kinks before we go back. Food was good and service was too. Appetizers took @25 minutes to come out
   

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5. K

   Kara

   VIP

   Charlotte

   4 reviews

   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Unfortunately we had a not so great first impression from Napa in Stonecrest. We were seated by the host promptly at our reservation time in the lounge area. We got seated a table that was pretty wobbly so we moved to another. It took about 20 minutes for our server to come. He was not only serving but also bartending. Super nice and got our drink orders as well as put in an order for the octopus. Took another 20 minutes to come back and finally take our order. Unfortunately the most upsetting part was the fact it took 1 hour for our octopus to come out & was room temp. I asked the waiter bringing out our food if the were short staffed and he agreed while another manager running food said they were not. It was another 40 minutes for our steaks to come out. Our green beans were still crunchy, steak too raw for us, the risotto & Brussels sprouts were fine. Ended asking our waiter for the bill, excluding the octopus. He did so as well as the drinks we ordered. Still ended up dropping $150 for this subpar meal. They still have lots of kinks to work out. For now, I will only be going to the other location.
   

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6. I

   Ilbucofan

   VIP

   New York City

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Will not go back. Service was poor/disinterested and food was indifferent, especially with similar, better options nearby. Waiter asked my 5 yr old daughter to get out of her seat so they could use it for another table…while we still had food on the table. Bad experience
   

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7. A

   Allison

   VIP

   Western NC

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lisa took care of us and she was amazing! We were able to enjoy our time with family, never felt rushed, and always had our drinks full! Food was great and the atmosphere is welcoming and decorated very well.
   

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8. T

   Tiffany

   VIP

   Charlotte

   122 reviews

   3.0

   122 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

    I came on a weeknight there was not many people present. We sat in the bar area, but the bartender seemed very busy. It took a while for her to put the food order in, and it appeared. She needed some help. My salad did not come out accurately, but she never followed up to even check and I was starving so I ended up eating it. 
   

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9. D

   Douglas

   West Virginia

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Visited the Stonecrest location a couple weeks after it was opened. Previously had been to the original location a handful of times. Physical space - plenty of parking. nice enough but nothing remarkable aside from the bar space which is very nice. Overall it’s too bright and loud. Music too loud given the acoustics. Conversations carry across the space and loud parties overwhelm everyone else. Service - Hostess was polished and prompt. Waiter was quite inexperienced as you would expect so early on. He was very pleasant and engaging however. He was also clearly trying hard to do a good job. He just needs more reps and maybe some education. The house manager was assisting the wait staff which is always fine but he managed to clear my silverware and replace it with only a fork a no knife. I ended up with 2 cloth napkins eventually. Usual kinks being worked out by a new place. The bill paying process is electronic and very awkward for a place at this price point. Either leave us an electronic device or print out the receipt. Drinks - good selection of alcoholic options. I asked for a sparkling water and I think I received club soda. At this price point I should be getting at least a bottle of San pellegrino. Food - mussels were cooked well but the liquid contained too much mustard. Just too heavy a hand with the mustard flavor. Some is fine. Toast with the mussels was a challenge to chew even with liquid saturation. Charcuterie board- the selections were good but we received no bread or cracker to eat with it which was unusual. Halibut - cooked well but again too heavy hand with mustard flavor. Filet mignon cooked well and nice flavor. Overall a decent start with many opportunities.
   

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10. T

    Teresa

    VIP

    Chicago

    49 reviews

    5.0

    49 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Beautiful new Napa in Ballantyne. Terrific service and food. Will definitely be back!
    

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