Napa at Stonecrest

Review summary

1. S

   Steve

   Charlotte

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 5

   Kitchen was slow- need to work out a few kinks before we go back. Food was good and service was too. Appetizers took @25 minutes to come out
   

   Is this helpful?

   Report
2. K

   Kara

   VIP

   Charlotte

   4 reviews

   1.0

   4 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Unfortunately we had a not so great first impression from Napa in Stonecrest. We were seated by the host promptly at our reservation time in the lounge area. We got seated a table that was pretty wobbly so we moved to another. It took about 20 minutes for our server to come. He was not only serving but also bartending. Super nice and got our drink orders as well as put in an order for the octopus. Took another 20 minutes to come back and finally take our order. Unfortunately the most upsetting part was the fact it took 1 hour for our octopus to come out & was room temp. I asked the waiter bringing out our food if the were short staffed and he agreed while another manager running food said they were not. It was another 40 minutes for our steaks to come out. Our green beans were still crunchy, steak too raw for us, the risotto & Brussels sprouts were fine. Ended asking our waiter for the bill, excluding the octopus. He did so as well as the drinks we ordered. Still ended up dropping $150 for this subpar meal. They still have lots of kinks to work out. For now, I will only be going to the other location.
   

   Is this helpful?

   Report
3. I

   Ilbucofan

   VIP

   New York City

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Will not go back. Service was poor/disinterested and food was indifferent, especially with similar, better options nearby. Waiter asked my 5 yr old daughter to get out of her seat so they could use it for another table…while we still had food on the table. Bad experience
   

   Is this helpful?

   Report
4. A

   Allison

   VIP

   Western NC

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lisa took care of us and she was amazing! We were able to enjoy our time with family, never felt rushed, and always had our drinks full! Food was great and the atmosphere is welcoming and decorated very well.
   

   Is this helpful?

   Report
5. D

   Douglas

   West Virginia

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Visited the Stonecrest location a couple weeks after it was opened. Previously had been to the original location a handful of times. Physical space - plenty of parking. nice enough but nothing remarkable aside from the bar space which is very nice. Overall it’s too bright and loud. Music too loud given the acoustics. Conversations carry across the space and loud parties overwhelm everyone else. Service - Hostess was polished and prompt. Waiter was quite inexperienced as you would expect so early on. He was very pleasant and engaging however. He was also clearly trying hard to do a good job. He just needs more reps and maybe some education. The house manager was assisting the wait staff which is always fine but he managed to clear my silverware and replace it with only a fork a no knife. I ended up with 2 cloth napkins eventually. Usual kinks being worked out by a new place. The bill paying process is electronic and very awkward for a place at this price point. Either leave us an electronic device or print out the receipt. Drinks - good selection of alcoholic options. I asked for a sparkling water and I think I received club soda. At this price point I should be getting at least a bottle of San pellegrino. Food - mussels were cooked well but the liquid contained too much mustard. Just too heavy a hand with the mustard flavor. Some is fine. Toast with the mussels was a challenge to chew even with liquid saturation. Charcuterie board- the selections were good but we received no bread or cracker to eat with it which was unusual. Halibut - cooked well but again too heavy hand with mustard flavor. Filet mignon cooked well and nice flavor. Overall a decent start with many opportunities.
   

   Is this helpful?

   Report
6. T

   Teresa

   VIP

   Chicago

   49 reviews

   5.0

   49 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful new Napa in Ballantyne. Terrific service and food. Will definitely be back!
   

   Is this helpful?

   Report
7. G

   Gina

   Charlotte

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Such a nice environment. Nice to have another option in this area. Menu is fine, drinks are good and ambience is comfortable.
   

   Is this helpful?

   Report
8. S

   Sam

   VIP

   Charlotte

   20 reviews

   5.0

   20 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and wine , great vibes, Wesley our server was amazing. Can’t wait to go back
   

   Is this helpful?

   Report
9. T

   Tammy

   VIP

   Charlotte

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   The service was horrible. Once our food arrived the waiter was no where to be found. Several in our group ordered steak that was under cooked. Also they asked us to move to the bar so they could have our table. The desert had not arrived and we still had a half bottle of wine. The staff definitely needs more training.
   

   Is this helpful?

   Report
10. K

    Karen

    VIP

    Charlotte

    1 review

    5.0

    1 review

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our waiter made the experience so fun! Yeti was so professional, efficient and timing was on point! I will ask for him when we return. Lovely restaurant.
    

    Is this helpful?

    Report