Napa on Providence

Review summary

1. C

   Courtney

   Charleston

   1 review

   vip
   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   We typically choose this restaurant for holidays. We were really disappointed with the food this year. My appetizer came out with burnt bread, the turkey looked like a microwave dinner, and the dressing was boxed/dry. This is definitely something I would not expect for the price point. The only reason that I’m giving three stars is because my server was a gem. They seemed like they overbooked this event and were very scattered. Don’t get me wrong this is one of my favorite restaurants in Charlotte. Hope this is not the new normal.
   

   Napa on ProvidenceResponded 1 day ago

   Hello, We're truly sorry to hear about your recent experience at Napa on Providence. It's disappointing to know that we fell short of your expectations, especially on such a special occasion. We take pride in our food and service, and it's disappointing to hear that we didn't meet those standards this time. Your feedback is valuable to us, and we'll certainly take it into consideration for future improvements. On a brighter note, we're glad to hear that our server made a positive impression on you. We strive to provide excellent service to all our guests, and we hope that this incident will not deter you from giving us another chance to impress you in the future. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
   

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2. S

   Stephanie

   Charlotte

   9 reviews

   vip
   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Came here for Thanksgiving dinner with my husband since we weren't traveling back to New York for the holiday. We made the reservation for 6:45 but when we walked in it was packed and we had to wait 20 minutes to get seated. I found this to be frustrating. It felt like they overbooked for dinner. When we got seated it definitely seemed like everything was a bit scattered. Another couple sat down about 5 minutes after us and yet somehow received their drinks and appetizers before we did. I felt like the wait was long but the food was definitely worth it. I would definitely come back again to try a normal dinner service. All the food was seasoned to perfection. We walked away full as well as with leftovers.
   

   Napa on ProvidenceResponded 1 day ago

   Thanks for the feedback. We're glad to hear that you enjoyed your Thanksgiving dinner at Napa on Providence. We apologize for the inconvenience you experienced during our busy holiday period. We understand your concern about the seating arrangement and will strive to improve our service during busy times. We're pleased to hear that you found our food to be well-seasoned and worth the wait. We look forward to welcoming you back for a more relaxed dining experience.
   

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3. S

   SHEILA

   Charlotte

   22 reviews

   5.0

   22 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The was restaurant was pretty crowded with diners waiting for tables when we arrived. I thought it was a nice touch when they served champagne to those waiting. The service was great and our entrees arrived quickly. The meal overall was delicious, I really liked the traditional holiday menu. Considering the heavy traffic, the kitchen and wait staff were amazing. They made the dining experience impeccable.
   

   Napa on ProvidenceResponded 1 day ago

   Thanks for visiting us at Napa on Providence! We're delighted to hear that you enjoyed your dining experience with us, from the ambiance to the traditional holiday menu. We're also thrilled to know that our team made your experience a memorable one. We appreciate your understanding about the crowded situation as it's a testament to how busy we always get. We're glad you found our service and the food to be top-notch. We hope to see you again soon for another impeccable dining experience.
   

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4. A

   Amy

   Western NC

   8 reviews

   vip
   2.0

   8 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   We went for the Thanksgiving prix fixe menu and it was disappointing. My husband enjoyed his salmon but I ordered the turkey dinner and it was not great. The stuffing was like dry sawdust - more like bread crumbs than anything. The turkey tasted like something you’d get from a frozen dinner. The desserts were also underwhelming. I would not recommend, especially for that price point. This was our first time at this restaurant so I’m not sure if their normal menu is better than this, but I wouldn’t go for a holiday meal again.
   

   Napa on ProvidenceResponded 1 day ago

   Thanks for the review, AmyS. We're sorry to hear that your Thanksgiving dinner didn't meet your expectations. We appreciate your feedback on the salmon and turkey dinner, as well as the stuffing. We strive for excellence in all aspects of our meals, and your comments will help us improve. We hope to have the opportunity to impress you with our regular menu during your next visit.
   

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5. L

   Laura

   Charlotte

   22 reviews

   vip
   5.0

   22 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We eat here for Thanksgiving dinner which was new for our family. We made a reservation for 5:45 PM and it was a packed house absolutely filled every seat. We had to wait an additional 20 to 25 minutes to be seated, but it was worthwhile as the food came out quickly and the service was really great. Keep in mind they have a special fix menu for the holiday and the food was really great for the price. I really enjoyed the duck breast that I had over fried polenta and greens would definitely come back for a holiday feast. 
   

   Napa on ProvidenceResponded 1 day ago

   Thanks for visiting us, FoodieGirl! We're thrilled to hear that you enjoyed your Thanksgiving dinner at Napa on Providence. It's great to know that despite the full house, your wait was worth it! We're glad you enjoyed our special menu and the duck breast. We're also glad that you enjoyed our service and found it to be great. We can't wait to welcome you back for a holiday feast. Thanks again for your kind words!
   

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6. H

   Hala

   Charlotte

   8 reviews

   vip
   2.0

   8 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food was unimpressive, service was very slow. Overall disappointing experience
   

   Napa on ProvidenceResponded 1 day ago

   Thanks for the feedback. We're sorry to hear that your experience at Napa on Providence didn't meet your expectations. We strive to provide excellent food and service to all our guests, and it's clear we fell short this time. We will take your comments into consideration as we continuously work to improve our offerings and service. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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7. K

   Karen

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Christine, our server tonight, was very attentive and made our Thanksgiving celebration memorable!!
   

   • 

   Napa on ProvidenceResponded 1 day ago

   Hello, Thank you so much for your wonderful review and the perfect ratings! We're thrilled to hear that you had a memorable Thanksgiving dinner at Napa on Providence. It's always a pleasure to know that our team has made your experience memorable. We look forward to serving you again soon. Best regards, The Management Team
   

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8. R

   Rhonda

   Charlotte

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Drinks and appetizers were good, but dinner and dessert were really bad. The turkey dinner tasted like a boxed microwave dinner. The filet mignon was covered in a really poorly made sauce which ruined the flavor of the meat. The desserts were not fresh and tasted like they were made with cheap ingredients. We were very disappointed.
   

   Napa on ProvidenceResponded 1 day ago

   Thanks for the feedback. We're sorry to hear that your dinner and dessert didn't meet your expectations. We always aim to deliver a great experience, and we regret that we missed the mark on this occasion. Your comments about the sauce and desserts are noted and will be shared with our culinary team for review. We appreciate your constructive criticism and hope to serve you better in the future.
   

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9. OT

   OpenTable Diner

   Charlotte

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Extremely Loud. Service was fantastic my server's name was Logan and I cannot give him enough compliments. I asked for a table in the main dining room but was seated in a small room off the bar. If they put down a rug or baffling in the ceiling that room might be quieter. Fabulous Thanksgiving dinner and the wait staff was wonderful. Thank you
   

   Napa on ProvidenceResponded 1 day ago

   Hi, Thank you for your kind words about your Thanksgiving dinner at Napa on Providence. We're thrilled to hear that you had a fabulous time and enjoyed our service. We appreciate your feedback on the noise level and seating arrangements. We'll certainly take your suggestion into consideration for future improvements. We're glad you enjoyed your Thanksgiving dinner and we hope to have the pleasure of serving you again soon. Best Regards, The Management Team
   

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10. D

    Debbie

    Minneapolis

    23 reviews

    vip
    5.0

    23 reviews

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Thanksgiving day dinner was great! Well executed- tasty and hot!
    

    Napa on ProvidenceResponded 1 day ago

    Thanks for the feedback, DebbieS! We're thrilled to hear that you enjoyed your Thanksgiving dinner at Napa on Providence. It's wonderful to know that you found our food tasty and hot. We're always working to ensure our services and value match up to our high standards. Your feedback helps us improve. We hope to welcome you back soon for another great dining experience.
    

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