Nicoletta - Cancun

Review summary

1. C

   Carlos

   New Orleans

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We arrived for our reservation and were seated immediately by Nicholas, and my 16 year old daughter informed me that he was “cute”. So, ole Nicholas has that going for him. The table service and wait staff were both very good and attentive to their tables. Drinks, food, and timelines of course arrival was excellent. There is a wine list. And a speciality cocktail list. Along with local beers. Food was all good. The Caesar salad presentation was unique, served over crushed ice. The fried shrimp were excellent in the fruit de mar appetizer. Our pasta dishes were prepared well and everyone enjoyed their meal and experience. A great meal and better dining experience.
   

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2. M

   Michael

   VIP

   New York City

   24 reviews

   4.0

   24 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Nice ambience - our room with Dj noisy. Windows were closed so may have made it worse. Food was good - not great. Service was ok. Difficult to understand and seemed confused. Not up to the standards of other Anderson Groupe restaurants.
   

   Nicoletta - CancunResponded 1 day ago

   We are very happy to know that your experience with us was completely satisfactory. We appreciate your comments, we will take them into account to continuously improve and offer you the best service every time. We are also pleased to know that our staff is fully trained to serve you as you deserve, thank you for visiting us!
   

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3. C

   Charmaine

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Our experience was somewhat underwhelming. Upon arrival, we were informed that they were fully booked and had no available seating. I immediately checked OpenTable and found several open reservations. After booking a table for my family, I returned to the receptionist, who promptly checked us in. To my surprise, we were seated within 10 minutes, which seemed rather unusual. Our server was excellent and attentive throughout the meal. However, there was a noticeable delay in our food arriving, so they graciously offered complimentary bread and hummus dip. When the food finally arrived, it was generally good. Unfortunately, they rushed the presentation of my husband's birthday treat when we requested the check. While the overall experience was acceptable, I don't believe I will be returning to this restaurant.
   

   Nicoletta - CancunResponded 1 day ago

   We appreciate your honesty in sharing your experience with us. We regret any inconvenience you may have experienced and are committed to understanding and correcting any issues. Your satisfaction is our priority, and we value the opportunity to learn and grow through your feedback. To better understand the details of your experience, could you please share your contact information with us via direct message?
   

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4. h

   heidi

   Minneapolis

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   6 people in our group and everyone loved the dish they ordered. Our waiter was amazing and restaurant beautiful!
   

   Nicoletta - CancunResponded 1 day ago

   Hi! thank you very much for your recommendation, we are glad to hear you had a great experience with us, we look forward to seeing you!
   

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5. W

   Wilfred

   New Mexico

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Good restaurant somewhat overpriced. Couldn’t modify dishes to accommodate allergies because many dishes are prepared in advanced.
   

   Nicoletta - CancunResponded 2 days ago

   Hello! We regret not meeting your standards. We will work on all aspects to provide you and our other guests with the best possible service.
   

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6. D

   Debbie

   San Francisco

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful setting with excellent service. Excellent appetizers but two entrees were just ok. 1 beef dish was almost raw. It still was a good experience overall.
   

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7. A

   Andrew

   Las Vegas

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We will definitely come back the next time we are in Cancun. The staff was awesome. The food was perfect. Amazing atmosphere.
   

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   Nicoletta - CancunResponded 1 day ago

   We value receiving your positive review! It brings us happiness to learn that you enjoyed the atmosphere and service at Nicoletta. Your positive feedback is genuinely important to us, and we eagerly look forward to having you return for another delightful dining experience. Thanks for your kind words, and we can't wait to serve you again soon!
   

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8. J

   Jose Luis

   Cancun

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente servicio y atención de todo el personal
   

   Nicoletta - CancunResponded 2 days ago

   ¡Gracias por hacer de nosotros tu mejor elección! Nos emociona saber que disfrutaste y agradecemos tu recomendación. La próxima vez que nos visites, estaremos encantados de sorprenderte con más delicias en Nicoletta ¡Hasta pronto!
   

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9. A

   Andrea

   Mexico City

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Todo excelente, nos encantó toda la comida, buen servicio
   

   Nicoletta - CancunResponded 1 day ago

   ¡Hola! ¡Gracias por compartir tu experiencia tan positiva con nosotros! Nos encanta saber que lo disfrutaste. En cada rincón de nuestro restaurante, buscamos ofrecer una experiencia única y deliciosa. Saber que logramos eso contigo nos motiva a seguir perfeccionando cada detalle. ¡Esperamos verte pronto para seguir compartiendo la alegría de Nicoletta contigo!
   

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10. J

    Jorge

    Cancun

    1 review

    4.0

    1 review

    Dined 3 days ago

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 3

    El lugar muy bonito, la decoración linda, elegante, la comida muy rica, depende que platillo pidas. Se llegó a esperar alguna cortesía por la espera, y algún otro detalle por la fecha especial. Samano se acercó varias veces y logró que esta experiencia en Nicoletta fuese aún mejor.
    

    Nicoletta - CancunResponded 2 days ago

    ¡Hola! ¡Gracias por compartir tu experiencia tan positiva con nosotros! Nos encanta saber que lo disfrutaste. En cada rincón de nuestro restaurante, buscamos ofrecer una experiencia única y deliciosa. Saber que logramos eso contigo nos motiva a seguir perfeccionando cada detalle. ¡Esperamos verte pronto para seguir compartiendo la alegría de Nicoletta contigo!
    

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