Norma Fitzroy

Review summary

1. A

   Anonymous

   Melbourne

   1 review

   1.0

   1 review

   Dined on February 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   My partner and I went to Norma's on Valentine's Day for the set menu dining experience. Prior to attending we contacted the restaurant more than a week in advance asking if we could either get a substitute to bread or a different appetiser for the 'focaccia and tapenade' appetiser on the set menu due to allergies. Norma replied saying this would be no issue, however, upon arrival to the restaurant we were told they ‘looked into it' and supposedly there was no alternate option. This was extremely disappointing, firstly because they could have just given us a different appetiser, and there are so many substitutes – crackers, vegetable slices, cheese etc., and secondly because we contacted them in advance and they confirmed they would cater to our needs. Our night was planned around attending Norma as we were told our needs were going to be catered to. If we had known our needs would not have been met, we would have gone elsewhere. Later that the night, we both had upset stomachs from the food, and were feeling extremely dissatisfied and frustrated. As a result, we reached out to Norma to voice our disappointment hoping for some form of compensation, as the set menu was not cheap and they had told us they would cater to our dietary needs. In response, we received an AI generated email as the first line in their reply was ‘Certainly! Here is a suggested response:’ – clearly there was a lack of care towards our disappointment. Overall, we would not recommend Norma, as their lack of good customer service and respect for their customers has left us with a sour taste on the night. I’ve never left a bad review before, but the way we were treated felt extremely rude and disrespectful – you expect to be treated better as a paying customer.
   

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2. L

   Louis

   Melbourne

   1 review

   5.0

   1 review

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food, ambience and service was fantastic. Great spot for an intimate dinner.
   

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3. S

   Sarah

   Melbourne

   1 review

   5.0

   1 review

   Dined on February 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and great atmosphere! I’ll be back! Must have Raviolo and fish of the day
   

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4. K

   Katrina

   Melbourne

   1 review

   5.0

   1 review

   Dined on February 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you for a wonderful evening. The food was exceptional, the wine and the service were perfect. And we loved the room. Cheers
   

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5. M

   Maxime

   Melbourne

   1 review

   5.0

   1 review

   Dined on January 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The quality of service and food was amazing for our dinner! We enjoyed discovering the different dishes with the degustation menu Feed Me! My favorites were Tuna and Duck, it was incredible! We really felt in all the flavors that everything was homemade! I loved the two different atmospheres downstairs and upstairs! Norma is the best French Bistro restaurant in Melbourne! We will definitly come back soon with my friends and my family! Thanks to the whole Norma team!
   

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6. E

   Elle

   London

   1 review

   5.0

   1 review

   Dined on January 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Norma was the perfect date night - food was delicious, atmosphere was chill, service was outstanding. 10/10
   

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7. B

   Bronte

   Sydney

   2 reviews

   2.0

   2 reviews

   Dined on January 16, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service was unfortunately very slow, a lot of miscommunication. Food was average, came out at a snails pace and cold.
   

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8. K

   Kimberley

   Melbourne

   7 reviews

   3.0

   7 reviews

   Dined on January 16, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Lovely restaurant, delicious food but I felt that the service was a bit slow.
   

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9. M

   Manon

   Melbourne

   1 review

   5.0

   1 review

   Dined on January 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good innovative food with a good twist of Mediterranean specialties, very cute venue super friendly waiters!
   

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10. T

    Tim

    Melbourne

    1 review

    2.0

    1 review

    Dined on December 20, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 4

    The food was delicious. Like really delicious. The service just let everything down. Between the waiter sitting down at a table with their backs to everyone, refusing entry to a friend who wanted to join us at our spacious table, not topping up our wine, and not explaining the menu nor specials - this one is a miss.
    

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