NÜ Tulum

Review summary

1. P

   Persephone

   Washington DC

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’m a picky woman from dallas and this is some of the best food I’ve had. Specifically get the braised short rib and beef tacos. Also the beet is insane don’t skimp on it. I’m jealous of anyone who gets to enjoy it for the first time !
   

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2. N

   Natalie

   Philadelphia

   26 reviews

   5.0

   26 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every dish was beautifully presented, creative and delicious. Service was warm and efficient. I would select a different playlist — more fine dining, less nightclub.
   

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3. J

   Jeff

   Toronto

   1 review

   5.0

   1 review

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had two great servers who helped with the menu options and pairings. The food was great, the ambience was nice but a little too dark for our liking, although there were two nice candles to help out with this.
   

   NÜ TulumResponded on February 18, 2025

   Dear Jeff, Your kind review fills us with satisfaction. We are especially pleased that you experienced the attentive guidance of our service team with menu selections and pairings, reflecting precisely the knowledgeable assistance we aspire to provide. Your appreciation of our culinary offerings and ambiance, along with your thoughtful observation about the lighting, is valuable feedback that allows us to continue refining the dining experience we offer our distinguished guests. We look forward to the privilege of welcoming you back to create more extraordinary moments around our table. Warm regards, The NÜ Team.
   

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4. M

   Muneesha

   VIP

   New York City

   16 reviews

   4.0

   16 reviews

   Dined on February 14, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The venue was beautiful and the service was fantastic. They were out of two of the 4 dishes we wanted which was unfortunate. The prawns were undercooked and had a strange texture. The beef tacos; hamachi and grilled pineapple were yummy
   

   NÜ TulumResponded on February 18, 2025

   Dear Muneesha Your kind review fills us with deep satisfaction. We are especially pleased that you appreciated both our venue's beauty and our service team's dedication. Your enjoyment of our beef tacos, hamachi, and grilled pineapple validates our commitment to creating memorable flavors. We sincerely appreciate your feedback regarding the menu availability and the prawns. These observations are especially valuable to our commitment to culinary excellence and allow us to continue refining our offerings and consistency. We look forward to the privilege of welcoming you back to demonstrate our ongoing dedication to exceptional dining experiences. Warm regards, The NÜ Team.
   

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5. A

   Alma

   Mexico City

   2 reviews

   5.0

   2 reviews

   Dined on February 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelwnte lugar, comida exquisita y la atención maravilloso
   

   NÜ TulumResponded on February 18, 2025

   Dear Alma, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at NÜ Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at NÜ in the future, where we aim to provide you with an exceptional stay/dinner and create truly memorable experiences.
   

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6. S

   Stef

   VIP

   Toronto

   2 reviews

   2.0

   2 reviews

   Dined on February 3, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   My husband and I were very disappointed with our experience given this restaurant is Michelin. We arrived on our table was not ready. The bar had no space and I expected us to stand on the dark street waiting to. They literally drew the food at us. We done often and have been to many Michelin guide restaurants would not recommend this one… too pricy and no value!
   

   NÜ TulumResponded on February 18, 2025

   Dear Stef, Thank you for your feedback. We're sorry your experience at NÜ didn’t meet your expectations. Regarding your reservation, we understand the frustration of waiting. That evening, a private event limited our usual options for accommodating guests, and we apologize for not communicating this clearly. We also regret that our dishes didn’t meet your expectations. We take great pride in our cuisine, and your feedback helps us improve. Our kitchen team has been informed. We’d love the chance to offer you a better experience. Please reach out if you visit again. Best, The NÜ Team
   

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7. E

   Eduardo

   VIP

   Mexico City

   19 reviews

   3.0

   19 reviews

   Dined on February 3, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Muy buena atención y servicio de Agustín. De la comida, esperábamos más en sabores y texturas. La presentación muy buena.
   

   NÜ TulumResponded on February 11, 2025

   Estimado Eduardo, realmente apreciamos que se haya tomado el tiempo de escribir esta reseña, y estamos muy contentos de que haya disfrutado de su tiempo con nosotros. Me aseguraré de transmitir sus comentarios al equipo, esto les hará sentirse orgullosos y les mantendrá motivados para ofrecer una atención genuina. ¡Será un placer verle la próxima vez!
   

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8. A

   Ana

   Cancun

   1 review

   4.0

   1 review

   Dined on January 31, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The food was correctly prepared and tasty, the service was an ordinary one like in every restaurant just maybe more attentive, the location is not bad but not the best as in on the jungle side not on the beach side and the music was too loud and not matching with the ambience. The value is like everywhere in that area in Tulum, expensive with no reason. That street is a garbage full of holes, dust , noisy and annoying. The restaurant has a nice presentation online, it is worth for once.
   

   NÜ TulumResponded on February 5, 2025

   Dear Ana, We sincerely appreciate you sharing your detailed experience at NÜ. We are pleased that you enjoyed the preparation and flavor of our dishes, as well as our team's attentiveness. We take note of your observations regarding the music volume and your perception of the ambiance. Your feedback is valuable in continuing to refine the experience we offer our distinguished guests. We understand your comments about the location and surroundings. While some aspects are beyond our direct control, we constantly strive to create a space that compensates for any external challenges with a memorable dining experience. We hope to have the opportunity to welcome you back to demonstrate our ongoing commitment to excellence. Warm regards, The NÜ Team.
   

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9. L

   Larry

   Washington DC

   4 reviews

   4.0

   4 reviews

   Dined on January 18, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent food, lovely venue and very friendly staff. Free valet service in a very densely crowded area. Big city prices. Try the mescal cocktail!
   

   NÜ TulumResponded on January 21, 2025

   Dear Larry, Your thoughtful review of NÜ Tulum fills us with satisfaction. We are delighted that you appreciated the harmony between our signature cuisine, carefully designed ambiance, and our team's personalized service. Your mention of our mezcal cocktail is especially gratifying, as each creation is designed to elevate the culinary experience, celebrating Mexico's flavors. The valet service reflects our commitment to offering a seamless experience. We look forward to the privilege of welcoming you back to explore more unique creations from our menu. Warm regards, The NÜ Tulum team.
   

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10. M

    Michael

    VIP

    Seattle

    17 reviews

    5.0

    17 reviews

    Dined on January 18, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing food and service! The catch of the day was super juicy and tender; not too small and not too big, perfect dish. Ceviche was on pointe; most delicious flavors and spice in a ceviche we’ve ever had. We would recommend and will be back!
    

    NÜ TulumResponded on January 21, 2025

    Dear Michael, Your detailed appreciation of our culinary creations fills us with pride. Your description of the catch of the day perfectly captures our pursuit of excellence in every dish, where balance and precision are fundamental. We are especially pleased that you discovered in our ceviche a unique expression of flavors and spices, reflecting our passion for elevating traditional flavors to new heights. Your promise to return and recommend NÜ Tulum is the highest compliment we could receive. We look forward to surprising you with new creations during your next visit. Warm regards, The NÜ Tulum team.
    

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