O-Ku - Charlotte

Review summary

1. M

   Madeline

   Charlotte4 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing date here! The food was exceptional and the server was hilarious. We thoroughly enjoyed every dish we ordered and we tried quite a few different things. The chef heard it was my boyfriend’s first time there and sent a plate of bluefin carpaccio for us to try that was so amazing we wanted to order all of them. Great time, very sexy date night ambiance or fun girls night too.
   

   O-Ku - CharlotteResponded today

   Hey Madeline! Thank you so much for taking the time to leave us this review. We are so glad to know that the food, special celebratory touches, and service from Reggie helped to make your celebratory date night so special. Your recommendation means the world to us and we truly look forward to seeing you again soon!
   

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2. T

   Tymira

   Charlotte1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service!! Love everyone there as always!! Will be coming back soon
   

   O-Ku - CharlotteResponded 1 day ago

   Thanks for the amazing review, Tymira. We love it when you visit and will look forward to seeing you again soon!
   

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3. H

   Hannah VIP

   San Francisco3 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Service was not great had our appetizers before drinks and had to ask where our drinks were multiple times
   

   O-Ku - CharlotteResponded today

   Hi Hannah - Thank you for taking the time to share your feedback. I sincerely apologize for the delay in receiving your drinks and the mix-up with your appetizers. This is not the experience we aim to provide, and I completely understand your frustration. We will be addressing this issue with our team to ensure better coordination moving forward, but I'd love to connect with you offline to hear more details about how the evening went. We appreciate your patience and hope you'll give us another opportunity to provide a more seamless and enjoyable experience next time. Please feel free to reach out to me directly so we can discuss how we can make things right by you. I'll DM you my contact! At Your Service, Lauren Bachar General Manager
   

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4. K

   Katy

   Charlotte13 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was incredible! It was my brother‘s birthday, and they did such a nice job to make him feel celebrated. It’s his favorite spot, and we always go for every special occasion. The food was delicious, and it came quickly. Waitress was very friendly and helpful. Can’t wait to go back!
   

   O-Ku - CharlotteResponded 2 days ago

   Hey Katy! Thank you so much for taking the time to leave us this wonderful review. We are so glad your brother felt celebrated on his special day, and we are incredibly grateful to be your go-to celebratory spot! We are glad Aerisa's service helped to make the experience so special. We look forward to seeing you again soon!
   

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5. S

   Steve

   Charlotte24 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first visit to Oku. It was a wonderful experience. The food was great and the service was phenomenal. Our server Justin was very extremely nice, informative and helpful. We will definitely be back!
   

   O-Ku - CharlotteResponded 2 days ago

   Hey Steve! Thank you so much for taking the time to leave us this wonderful review. We are so glad to know that both the food and Justin's service helped make the experience so memorable. We look forward to seeing you again soon!
   

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6. A

   Amie VIP

   Charlotte19 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Very long time to get food, in spite of the fact that the restaurant was almost empty at 4:45PM. No itemized bill.
   

   O-Ku - CharlotteResponded 5 days ago

   Hi Amie - Thank you for sharing your feedback. We sincerely apologize for the wait you experienced, especially when the restaurant wasn’t busy. We understand how frustrating that can be. Regarding the bill, we’ll certainly take note of your comment about providing itemized bills to ensure better transparency for our customers moving forward. We truly appreciate your patience and hope you'll give us another chance to provide you with a better experience next time. Please reach out to me directly so I can assist with your next booking to ensure you enjoy the experience you truly deserve. At Your Service, Lauren Bachar General Manager
   

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7. E

   Erica VIP

   Atlanta5 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the best customer service and all of the food was amazing. The staff is beyond amazing. We will be back
   

   O-Ku - CharlotteResponded 6 days ago

   Thanks for taking the time to leave us this lovely review! We are so glad to know that the staff helped make your experience so memorable. We look forward to seeing you again soon!
   

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8. S

   Sonia VIP

   Charlotte10 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was one of the most beautiful and lovely experience The hostess - server all were very polite and welcoming We were celebrating our anniversary and they went above and beyond to celebrate us We got 2 complimentary items and a dessert would definitely recommend this place and will go back to try more dishes
   

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   O-Ku - CharlotteResponded 6 days ago

   Sonia, thank you SO much for leaving us this wonderful review! We are beyond thrilled to know you felt so celebrated and that the staff were able to make the experience so memorable for you. We can't wait to see you again!
   

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9. OT

   OpenTable Diner

   Western NC1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My boyfriend and I had a wonderful time at O-Ku. Ive been there multiple times with girlfriends but coming with him was great! The truffle and red dragon roll is incredible. Do not sleep on the lemon salmon! I will say the service is great but the music sounds like we are in a german nightclub or at a rave 😂 it can be incredibly distracting especially if its a date. Its also super loud. Five stars all around the only thing id change is the music choice and volume!
   

   O-Ku - CharlotteResponded 7 days ago

   Hey there! Thanks for taking the time to leave us this wonderful review. We are thrilled to know you found the food so delicious! And while we certainly acknowledge that our ambience and vibe isn't everyone's perfect cup of tea, we appreciate that even though the music wasn't your fav that you'd still give us five stars, thank you so much! We look forward to seeing you again soon!
   

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10. S

    Samantha

    Greater Boston4 reviews

    5.0

    Dined on March 7, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    O-Ku is my go to place whenever celebrating something special. The food and service are always top notch!
    

    O-Ku - CharlotteResponded on March 7, 2025

    Hey Samantha! Thank you so much for taking the time to leave us this wonderful review. We are so humbled and honored to be highly considered as your go-to for celebrations. We look forward to your next special occasion soon!
    

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