O-Ku - Charlotte

Review summary

1. K

   Kristen

   VIP

   Washington DC

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our time at O-ku - Charlotte was good overall. The sashimi, nigiri, and rolls were well prepared and tasty. One thing that can improve was the wait time for a table. We got there 5 mins early, but they made us wait for a table for 20 minutes after our scheduled reservation. The service was great. The food was pricy, but tasted really good. They personalized the menu for a special ocassion we were celebrating. I would go back again for a special event, but not casually.
   

   O-Ku - CharlotteResponded 1 day ago

   Hey Kristen! Thank you for taking the time to share your experience with us. We're so glad to hear that you enjoyed the food and that our team was able to help make your special occasion even more memorable with a personalized menu. We also appreciate your feedback about the wait time. We strive to seat our guests promptly, especially for reservations, and will be addressing this with our front desk team to ensure a smoother experience moving forward. We’re grateful for your kind words and hope to have the opportunity to welcome you back for another special event in the future!
   

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2. A

   Anthony

   VIP

   Charlotte

   63 reviews

   5.0

   63 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Wonderful meal and experience. The apps and small plates are perfect for our sized group of 3. The Duck Buns...Waygu app....Crispy Kimchi Rice....all very well prepared and delicious. Great spot for dates and group dinners. Great decor and vibe.
   

   O-Ku - CharlotteResponded 1 day ago

   Hey Anthony! Thanks so much for leaving us this wonderful review. We are so glad to know that you enjoyed not only the cuisine but also the overall ambiance. We look forward to welcoming you back for another date night soon!
   

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3. L

   Landry

   Charlotte

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   They changed the happy hours to only 4-5 roll options. Took 20 minutes to get seated, despite having a reservation. Waitress was also not friendly
   

   O-Ku - CharlotteResponded 1 day ago

   Hi Landry! Thank you for sharing your feedback. We're sorry to hear about your recent experience with us. We truly appreciate you bringing up your dissatisfaction with the changes to our happy hour options and the wait time you experienced. We will look into how we can improve these areas to better serve our guests. We also apologize that your interaction with your server was not as pleasant as it should have been. We will address your concerns with that teammate to ensure everyone feels welcomed and valued. We hope you'll give us another chance in the future and that we can provide you with a much better experience. Please let me know if I can assist with your next booking to ensure you receive the experience you truly deserve. At Your Service, Lauren Bachar General Manager
   

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4. A

   Alex

   Charlotte

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was really good. Service was not the best took awhile to get drinks and refills
   

   O-Ku - CharlotteResponded 4 days ago

   Hey Alex! Thank you for your feedback. We're so glad to hear that you enjoyed the food. We apologize for the delay in service, though, and will work on improving our drink delivery and refills. We appreciate you bringing this to our attention and hope to provide a smoother experience next time! I'd love to invite you back to have another opportunity to provide you with the service you truly deserve. Feel free to reach out to me directly if you'd be keen to give us another chance! I'll DM you my contact info. At Your Service, Lauren Bachar General Manager
   

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5. C

   Courtney

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing time and they gave me a birthday gift! Would go again
   

   O-Ku - CharlotteResponded 6 days ago

   Hey Courtney! We are so glad to know that you enjoyed your birthday celebration with us and thrilled that you loved your gift too! We look forward to celebrating with you again in the future!
   

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6. A

   Ashton

   Charlotte

   1 review

   5.0

   1 review

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service was amazing. We always enjoy a date night here!
   

   O-Ku - CharlotteResponded 6 days ago

   Hey Ashton! Thanks so much for leaving us this wonderful review. We are glad to know the food and service never disappoint and we look forward to seeing you for your next date night!
   

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7. J

   Jared

   Washington DC

   6 reviews

   5.0

   6 reviews

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We recently celebrated our engagement at Ok-u, and the experience was absolutely phenomenal! From the moment we arrived, the staff went above and beyond to make our special night even more memorable. They surprised us with beautifully designed menus that had “Congratulations” in the backdrop, adding such a thoughtful touch to our celebration. Not only that, but they also gifted us a picture frame, which was perfect since we need to print our engagement photos! As if that wasn’t enough, we were treated to a complimentary dish, showcasing their generosity and attention to detail. Our waitress, Madison, was outstanding—her warmth, attentiveness, and exceptional service made our night even more enjoyable. The atmosphere was perfect, the food was delicious, and every little gesture from the staff made us feel truly special. Thank you, Ok-u, for making our engagement celebration unforgettable! We highly recommend this restaurant for anyone looking for amazing service, thoughtful hospitality, and a beautiful dining experience.
   

   O-Ku - CharlotteResponded 6 days ago

   Hi Jared! Thank you so much for sharing such a wonderful review! We’re beyond thrilled that we could be part of your "belated" engagement celebration and that everything exceeded your expectations. We’re so glad to hear the personalized touches and Madison’s service made your night even more special. It’s guests like you that inspire us to continue providing thoughtful hospitality and memorable experiences. Congratulations again on your engagement, and we can’t wait to welcome you back for more special moments!
   

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8. L

   Lynn

   Charlotte

   5 reviews

   5.0

   5 reviews

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Happy hour sushi rolls are delicious and a great value. Edamame with truffle oil is finger-licking good.
   

   O-Ku - CharlotteResponded on February 21, 2025

   Hey Lynn! Thanks for stopping by to leave us this awesome review. We are so glad to know you enjoyed the Happy Hour offerings and look forward to seeing you again soon!
   

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9. D

   Dale

   Phoenix

   1 review

   5.0

   1 review

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Jasmine was phenomenal. The food was fantastic and the experience that they gave my fiance for her birthday was the best
   

   O-Ku - CharlotteResponded on February 18, 2025

   Hey Dale! We are thrilled to know that Jasmine's service helped to make your experience so special, thanks for sharing such kind words about her! We look forward to celebrating with y'all again soon!
   

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10. C

    Ciara

    Charlotte

    2 reviews

    5.0

    2 reviews

    Dined on February 16, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This place is a 1 of 1. If I had to eat from here everyday for the rest of my life I’d die happy and FULL! And broke lol
    

    O-Ku - CharlotteResponded 6 days ago

    LOL thank you for the very silly and sweet compliment, Ciara! We are so glad to know you enjoy the food so much and we look forward to seeing you again soon!
    

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